11:11 Public Cloud vs. Rackspace Managed Hosting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
11:11 Public Cloud
Score 9.5 out of 10
N/A
11:11 Public Cloud provides the flexibility and scalability of traditional Infrastructure as a Service (IaaS). The solution includes VMware-based public cloud and managed hyperscale cloud offerings.N/A
Rackspace Managed Hosting
Score 1.1 out of 10
N/A
Rackspace Managed Hosting is cloud computing company Rackspace's managed IT services and IaaS offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments.
$23
per month
Pricing
11:11 Public CloudRackspace Managed Hosting
Editions & Modules
No answers on this topic
Linux
$23.00
per month
Windows
$75.00
per month
Windows + SQL
$128.00
per month
Offerings
Pricing Offerings
11:11 Public CloudRackspace Managed Hosting
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
11:11 Public CloudRackspace Managed Hosting
Considered Both Products
11:11 Public Cloud

No answer on this topic

Rackspace Managed Hosting
Chose Rackspace Managed Hosting
Rackspace has infinitely better support than other cloud services providers I have had experience with. Their support via phone and live chat are incredibly knowledgeable and friendly, and I never have to wait longer than I feel is acceptable. Beyond customer service and …
Top Pros
Top Cons
Features
11:11 Public CloudRackspace Managed Hosting
Infrastructure-as-a-Service (IaaS)
Comparison of Infrastructure-as-a-Service (IaaS) features of Product A and Product B
11:11 Public Cloud
5.9
3 Ratings
32% below category average
Rackspace Managed Hosting
-
Ratings
Service-level Agreement (SLA) uptime8.03 Ratings00 Ratings
Dynamic scaling7.02 Ratings00 Ratings
Elastic load balancing5.02 Ratings00 Ratings
Pre-configured templates4.52 Ratings00 Ratings
Monitoring tools5.52 Ratings00 Ratings
Pre-defined machine images6.02 Ratings00 Ratings
Operating system support5.02 Ratings00 Ratings
Security controls6.52 Ratings00 Ratings
Best Alternatives
11:11 Public CloudRackspace Managed Hosting
Small Businesses
Linode
Linode
Score 9.0 out of 10
Cloudways
Cloudways
Score 9.5 out of 10
Medium-sized Companies
SAP on IBM Cloud
SAP on IBM Cloud
Score 9.1 out of 10
WP Engine
WP Engine
Score 9.2 out of 10
Enterprises
SAP on IBM Cloud
SAP on IBM Cloud
Score 9.1 out of 10
Pantheon
Pantheon
Score 8.4 out of 10
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User Ratings
11:11 Public CloudRackspace Managed Hosting
Likelihood to Recommend
1.0
(3 ratings)
1.1
(15 ratings)
Likelihood to Renew
-
(0 ratings)
2.2
(2 ratings)
Usability
-
(0 ratings)
5.0
(1 ratings)
Support Rating
1.0
(1 ratings)
1.0
(1 ratings)
User Testimonials
11:11 Public CloudRackspace Managed Hosting
Likelihood to Recommend
11:11 Systems
When shared with multiple teams, I could not find many products better than this. I enjoyed working in this aspect, it was smooth in cross-teams transferring. They have a good foundation of technology I would say, the thing it is lacking is in the usability for non-technical people. I have seen many struggling with this aspect.
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Rackspace
Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
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Pros
11:11 Systems
  • Security - no-one can access your systems, even you!
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Rackspace
  • Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
  • Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
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Cons
11:11 Systems
  • I needed support for many modules, where I think I was not satisfied.
  • The detailing of each module is lacking.
  • If you form clutter of files, there is no solution for it.
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Rackspace
  • Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned.
  • Outage appears to have been caused by unpatched servers & no backup servers
  • In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace.
  • In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services
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Likelihood to Renew
11:11 Systems
No answers on this topic
Rackspace
If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
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Usability
11:11 Systems
No answers on this topic
Rackspace
The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability
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Support Rating
11:11 Systems
Support is completely inflexible in their policies and procedures, turning even the simplest request into a months-long ordeal.
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Rackspace
In my experience, their support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix problems!
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Alternatives Considered
11:11 Systems
I would select Sungard on the basis of technology foundation and functionality. It gave me an ample amount of features which I could use in a better way. The inter-team communication gets a better structure than the other products. I would use it on the basis of the above mentioned points. This has proven to be a good support for my team.
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Rackspace
LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.
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Return on Investment
11:11 Systems
  • Positive - Inter-department report flow was quick.
  • Positive - Defined process gave us a defined to finish our goals.
  • Negative - Detailing on each module is less.
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Rackspace
  • We've found it helpful to host our own web sites on their cloud servers, which is a positive.
  • We've also hosted our Nagios instance on a low-end cloud server, which is also a positive.
  • A negative impact is that they've now decided to start charging for their support.
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ScreenShots