Pointerpro vs. Usabilla

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pointerpro
Score 7.7 out of 10
N/A
Pointerpro (formerly Survey Anyplace) helps users create surveys, quizzes, and assessments that return personalized advice to respondents in the final screen, through email, or in a branded PDF report. Customers include Capgemini, Adobe, Accor Hotels, as well as many midsize consulting companies and agencies. Pointerpro is designed to take the guesswork out of creating a custom experience and provides a tool to get questions answered. Features such as custom scoring, formulas, and…
$0
Usabilla
Score 4.6 out of 10
N/A
N/A
$49
per month
Pricing
PointerproUsabilla
Editions & Modules
Free
$0
Essential
$39
per month
Professional
$59
per month
Enterprise
On request
ReportR
On request
No answers on this topic
Offerings
Pricing Offerings
PointerproUsabilla
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
PointerproUsabilla
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Pointerpro
-
Ratings
Usabilla
8.0
4 Ratings
3% above category average
Survey templates00 Ratings10.03 Ratings
Themes00 Ratings6.04 Ratings
Custom logo/branding00 Ratings7.94 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Pointerpro
-
Ratings
Usabilla
8.6
4 Ratings
0% below category average
Changes to live survey00 Ratings7.94 Ratings
Question design help00 Ratings10.03 Ratings
Multiple question types00 Ratings7.94 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Pointerpro
-
Ratings
Usabilla
6.9
4 Ratings
19% below category average
Survey logic flexibility00 Ratings6.94 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Pointerpro
-
Ratings
Usabilla
5.8
4 Ratings
35% below category average
Response tracking00 Ratings7.03 Ratings
Data export00 Ratings5.54 Ratings
Standard reports00 Ratings5.54 Ratings
Custom reports00 Ratings5.52 Ratings
Analytics00 Ratings5.54 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Pointerpro
-
Ratings
Usabilla
7.4
4 Ratings
12% below category average
Access controls00 Ratings7.44 Ratings
Compliance00 Ratings7.44 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Pointerpro
-
Ratings
Usabilla
8.5
2 Ratings
5% above category average
Vendor-offered crowdsourcing00 Ratings10.01 Ratings
Respondent restrictions00 Ratings6.92 Ratings
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PointerproUsabilla
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Score 9.1 out of 10
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Score 9.7 out of 10
Medium-sized Companies
WileyPLUS
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Score 9.4 out of 10
Qualaroo
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Score 6.8 out of 10
Enterprises
WileyPLUS
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Score 9.4 out of 10
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Score 9.1 out of 10
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User Ratings
PointerproUsabilla
Likelihood to Recommend
7.7
(28 ratings)
3.7
(5 ratings)
Usability
8.0
(10 ratings)
3.7
(3 ratings)
Support Rating
7.8
(11 ratings)
3.1
(4 ratings)
User Testimonials
PointerproUsabilla
Likelihood to Recommend
Pointerpro
They get the job done. We were able to do everything that our client wanted and needed. Its a free quiz on their website, so having to pay $1,500 a year for this service is hurting our bank. My only complaint is the price. If you are able to lower your price or offer promotions, then I would have no problem staying. We are currently looking for cheaper alternatives.
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Usabilla
If we could select 0/10 we would... We would not recommend anyone using this product as it excludes a very important user group, disabled users. If you use this product you will be failing ADA and WCAG 2.1 (EU Directive for public sector websites and mobile apps). In my opinion, you will be vulnerable to lawsuits.
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Pros
Pointerpro
  • Intuitive branching logic mechanics. Survey Anyplace offers a nicely pipeline/process map format to visually see the branching logic for more robust question sets.
  • Reliable results. Survey Anyplace offers important tracking data to evaluate and hold respondents accountable to completing the surveys.
  • Users can save progress and come back. This allows busy respondents time to think about deeper questions, specifically when the surveys are being used in an interviewing approach.
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Usabilla
  • Continuous feedback such as CSAT or NPS score.
  • Monitors feedback trends on recurring surveys through analytics dashboard.
  • In context, in the moment data rather than during a follow up survey.
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Cons
Pointerpro
  • Creating something highly customized at the ReportR level means you will need to have some savvy with CSS if you want to do it yourself. But it also means you can create something truly incredible and they do not have the same limitations as other similar software.
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Usabilla
  • Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
  • Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
  • Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.
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Usability
Pointerpro
This is a great platform. The ease of use and ability to generate instant reports is killer. I highly recommend this platform for those who want to showcase a professional survey to impress their clients and employees. For us, this helps expand our product offering greatly, which also supplements our other services. [Survey Anyplace is a] great product and platform!
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Usabilla
The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
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Support Rating
Pointerpro
I wish there was a better live chat feature. Seems like I have to wait 30-60 every time I need to talk to someone. Though once I am able to speak with someone via the chat in my account, they have been very helpful in answering my questions or pointing me in the right direction.
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Usabilla
If we could select 0/10 we would... If Usabilla were to fix their accessibility issues we would consider keeping our subscription to them, but as it stands this does not seem possible as Usabilla does not seem interested in making the platform accessible.
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Alternatives Considered
Pointerpro
Survey Anyplace is an excellent piece of software.
It can create in depth surveys and has a huge functional capability! I would highly recommend using Survey Anyplace for any business as it is so adaptable!
The support team are fabulous and always on hand to answer any queries and set up Zoom calls for more tailored help! Mark has been brilliant in helping me to create a complex survey!
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Usabilla
I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
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Return on Investment
Pointerpro
  • As a publisher, the quizzes provide us with compelling type of "advertising" product to engage our clients' audiences.
  • We use the quizzes to direct respondents to thought leadership content for lead gen. The "correct response" feature in the quizzes provide the most interesting sample of our clients' content.
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Usabilla
  • Positive - gave us more insight into our user's journey post purchase.
  • Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
  • Positive - gave us numbers to show to leadership that quantified the digital customer experience.
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ScreenShots

Pointerpro Screenshots

Screenshot of This is not a single-purpose assessment app. You can build maturity assessments, personality tests, 360 assessments, competency quizzes, self-assessments, or quote calculators.Screenshot of The waiting game is over! Respondents can immediately receive their personalized report after they complete their assessment. Of course the tool also offers the possibility of giving postponed feedback.Screenshot of No need for coding skills or software expertise, user-friendliness is key. The tool seamlessly combines an assessment creator and a report generator.Screenshot of No need to scare respondents away by asking for their email. Let people download their personalized PDF with a download button at the end of the assessment.Screenshot of Every organization is unique and we genuinely believe that should be reflected in the assessments you will be drawing up. Pointerpro allows you to design your very own branded assessments.