Top Rated
765 Ratings
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Score 8.2 out of 100
10 Ratings
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Score 5.9 out of 100

Likelihood to Recommend

SurveyMonkey

SurveyMonkey is great for when you need feedback from a large audience (our company is about 30 people) and you want feedback in a simple, quick, and easy way. It's very easy to use (you don't need to be super tech-savvy to understand how to use it) and you get answers immediately. We wouldn't use SurveyMonkey for something that requires more in-depth answers or when we want our employees' answers to remain confidential.
Anonymous | TrustRadius Reviewer

Verint Enterprise Feedback Management

Verint is very well suited for the corporate enterprise market as it has sufficient granular permission controls, feature rich and scalable. Their pricing model is also very cost effective as it doesn't punish you for being successful (getting lots of submissions or responses). If you are considering Verint, you should ask very specific questions for functionality to make sure it is covered.
Ahmad Rahman | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveyMonkey
8.1
Verint Enterprise Feedback Management
Survey templates
SurveyMonkey
8.7
Verint Enterprise Feedback Management
Themes
SurveyMonkey
8.3
Verint Enterprise Feedback Management
Custom logo/branding
SurveyMonkey
7.2
Verint Enterprise Feedback Management

Survey Content

SurveyMonkey
8.7
Verint Enterprise Feedback Management
Changes to live survey
SurveyMonkey
9.1
Verint Enterprise Feedback Management
Question design help
SurveyMonkey
8.0
Verint Enterprise Feedback Management
Multiple question types
SurveyMonkey
8.9
Verint Enterprise Feedback Management

Survey Logic

SurveyMonkey
8.4
Verint Enterprise Feedback Management
Survey logic flexibility
SurveyMonkey
8.4
Verint Enterprise Feedback Management

Survey Reporting & Analytics

SurveyMonkey
8.4
Verint Enterprise Feedback Management
Response tracking
SurveyMonkey
9.1
Verint Enterprise Feedback Management
Data export
SurveyMonkey
8.9
Verint Enterprise Feedback Management
Standard reports
SurveyMonkey
8.1
Verint Enterprise Feedback Management
Custom reports
SurveyMonkey
7.8
Verint Enterprise Feedback Management
Analytics
SurveyMonkey
8.2
Verint Enterprise Feedback Management

Survey Administration & Security

SurveyMonkey
8.4
Verint Enterprise Feedback Management
Access controls
SurveyMonkey
8.5
Verint Enterprise Feedback Management
Compliance
SurveyMonkey
8.3
Verint Enterprise Feedback Management

Survey Distribution

SurveyMonkey
8.5
Verint Enterprise Feedback Management
Vendor-offered crowdsourcing
SurveyMonkey
8.4
Verint Enterprise Feedback Management
Respondent restrictions
SurveyMonkey
8.5
Verint Enterprise Feedback Management

Pros

SurveyMonkey

  • A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
  • Allowing for a large number of participants to be mailed at once is a huge plus.
  • Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.
Stacey Pagan | TrustRadius Reviewer

Verint Enterprise Feedback Management

  • Scalable: no issues with volume for sending out emails nor reporting.
  • Feature Rich: very well equipped.
  • Support: excellent knowledge base and even better live support
  • Pricing: very cost effective pricing models
Ahmad Rahman | TrustRadius Reviewer

Cons

SurveyMonkey

  • The UI feels outdated. That in itself is not a bad thing - you know when you're filling a Survey Monkey, as the interface is easily recognisable. However, while all the other competitors and tools are moving with the times, Survey Monkey seems to be stuck in time. That, however, is the opposite of their app: their mobile development team definitely keeps their app up-to-date with the latest technologies. For instance, they updated their app to support the latest iPhone 6 and 6 Plus soon after the devices were released.
  • There's reporting available on the platform, although it feels quite basic. As an analyst I usually require enough features to "slice and dice" the data and work with it, and Survey Monkey doesn't help me all the way. That's not the end of the world however: the reporting available will be just enough for a user who just wants to know the top-level stats, and for advanced users the spreadsheet exports will be enough for you to carry on your reporting in your tool of choice.
Ben Donkor | TrustRadius Reviewer

Verint Enterprise Feedback Management

  • Admin User interface: feels a bit dated, though functionally it works well.
  • Reporting: Lots of options, but could use some design improvements to "prettify" the reporting
Ahmad Rahman | TrustRadius Reviewer

Likelihood to Renew

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
It's very budget friendly. I think we pay a little over $200 a year for our annual subscription and we pretty much use it on a monthly basis to get feedback from our members on meetings, conferences, trade shows and gathering contact info.
Megan Abbott | TrustRadius Reviewer

Verint Enterprise Feedback Management

Verint Enterprise Feedback Management 10.0
Based on 1 answer
Stable, competitive, reliable, cost effective and exceeds our needs. Great vendor/customer relationship. Most importantly, amazing support.
Ahmad Rahman | TrustRadius Reviewer

Usability

SurveyMonkey

SurveyMonkey 5.0
Based on 3 answers
The interface it too packed with info and promotions. there isn't a clear distinction between the task-related components on the screen, and upgrade promotions, tips etc. much noise.
Eldad Arad | TrustRadius Reviewer

Verint Enterprise Feedback Management

Verint Enterprise Feedback Management 7.0
Based on 1 answer
Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout.Verint could use to improve or update the user interface as it seems very dated visually.
Ahmad Rahman | TrustRadius Reviewer

Performance

SurveyMonkey

SurveyMonkey 6.0
Based on 1 answer
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

Verint Enterprise Feedback Management

No score
No answers yet
No answers on this topic

Support Rating

SurveyMonkey

SurveyMonkey 8.0
Based on 2 answers
We have only worked with the customer support team when renewing our plan. The process is very easy and can be completed in less than 5 minutes.
Anonymous | TrustRadius Reviewer

Verint Enterprise Feedback Management

Verint Enterprise Feedback Management 10.0
Based on 1 answer
Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
Ahmad Rahman | TrustRadius Reviewer

Implementation Rating

SurveyMonkey

SurveyMonkey 10.0
Based on 2 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

Verint Enterprise Feedback Management

No score
No answers yet
No answers on this topic

Alternatives Considered

SurveyMonkey

I have never used any other Survey Software/Program, because Survey Monkey has never let me down! If I were to need to find another program to use, I would most likely use the Internet and word of mouth and try to gather recommendations/referrals, but again, I have never felt it necessary to do so.
Anonymous | TrustRadius Reviewer

Verint Enterprise Feedback Management

No answers on this topic

Return on Investment

SurveyMonkey

  • ROI positive.
  • Better connection and communication with my entire work team, and even better business relationships with clients.
  • With better data collection, we have been able to improve various functions within the organization, knowing our shortcomings, we find fast and accurate solutions.
Freddy Stephen | TrustRadius Reviewer

Verint Enterprise Feedback Management

  • Deeper customer relationships
  • Insights into customer desires
  • "Free" customer feedback
Ahmad Rahman | TrustRadius Reviewer

Pricing Details

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyMonkey Editions & Modules

Edition
Business Plan - Team Advantage27.001
Business Plan - Team Premier89.001
EnterpriseContact Sales
Personal Plan - Standard Monthly99.003
Personal Plan - Advantage Annual34.004
Personal Plan - Premier Annual119.004
  1. Per User Per Month (billed annually)
  2. Per User Per Month (billed monthly)
  3. Per User Per Month (billed annually)
Additional Pricing Details

Verint Enterprise Feedback Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Enterprise Feedback Management Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

SurveyMonkey
8.1
Verint Enterprise Feedback Management
10.0

Likelihood to Renew

SurveyMonkey
8.9
Verint Enterprise Feedback Management
10.0

Usability

SurveyMonkey
5.0
Verint Enterprise Feedback Management
7.0

Reliability and Availability

SurveyMonkey
10.0
Verint Enterprise Feedback Management

Performance

SurveyMonkey
6.0
Verint Enterprise Feedback Management

Support Rating

SurveyMonkey
8.0
Verint Enterprise Feedback Management
10.0

Implementation Rating

SurveyMonkey
10.0
Verint Enterprise Feedback Management

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