SurveyMonkey vs Verint Enterprise Feedback Management | TrustRadius

What users are saying about

Score 8.2 out of 10

Based on 765 reviews and ratings

Score 5.9 out of 10

Based on 10 reviews and ratings

Feature Rating Comparison

SurveyMonkey

Verint Enterprise Feedback Management

Survey templates

Themes

Custom logo/branding

SurveyMonkey

Verint Enterprise Feedback Management

Changes to live survey

Question design help

Multiple question types

SurveyMonkey

Verint Enterprise Feedback Management

Survey logic flexibility

SurveyMonkey

Verint Enterprise Feedback Management

Response tracking

Data export

Standard reports

Custom reports

Analytics

SurveyMonkey

Verint Enterprise Feedback Management

Access controls

Compliance

SurveyMonkey

Verint Enterprise Feedback Management

Vendor-offered crowdsourcing

Respondent restrictions

Pros

A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
Allowing for a large number of participants to be mailed at once is a huge plus.
Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.

Read full review

Professional Development Coordinator

Geminus Early Learning ConnectionsEducation Management, 11-50 employees

View all 71 answers on this topic

Scalable: no issues with volume for sending out emails nor reporting.
Feature Rich: very well equipped.
Support: excellent knowledge base and even better live support
Pricing: very cost effective pricing models

Read full review

Sr. Web Analyst

AMDInternet, 10,001+ employees

View all 1 answers on this topic

Cons

The UI feels outdated. That in itself is not a bad thing - you know when you're filling a Survey Monkey, as the interface is easily recognisable. However, while all the other competitors and tools are moving with the times, Survey Monkey seems to be stuck in time. That, however, is the opposite of their app: their mobile development team definitely keeps their app up-to-date with the latest technologies. For instance, they updated their app to support the latest iPhone 6 and 6 Plus soon after the devices were released.
There's reporting available on the platform, although it feels quite basic. As an analyst I usually require enough features to "slice and dice" the data and work with it, and Survey Monkey doesn't help me all the way. That's not the end of the world however: the reporting available will be just enough for a user who just wants to know the top-level stats, and for advanced users the spreadsheet exports will be enough for you to carry on your reporting in your tool of choice.

Read full review

Social Media & Online Analyst

BTTelecommunications, 10,001+ employees

View all 71 answers on this topic

Admin User interface: feels a bit dated, though functionally it works well.
Reporting: Lots of options, but could use some design improvements to "prettify" the reporting

Read full review

Sr. Web Analyst

AMDInternet, 10,001+ employees

View all 1 answers on this topic

Likelihood to Renew

SurveyMonkey 8.9

Based on 27 answers

It's very budget friendly. I think we pay a little over $200 a year for our annual subscription and we pretty much use it on a monthly basis to get feedback from our members on meetings, conferences, trade shows and gathering contact info.

Read full review

Member Services Manager

Washington State Transit AssociationTransportation/Trucking/Railroad, 1-10 employees

View all 27 answers on this topic

Verint Enterprise Feedback Management 10.0

Based on 1 answer

Stable, competitive, reliable, cost effective and exceeds our needs. Great vendor/customer relationship. Most importantly, amazing support.

Read full review

Sr. Web Analyst

AMDInternet, 10,001+ employees

View all 1 answers on this topic

Usability

SurveyMonkey 5.0

Based on 3 answers

The interface it too packed with info and promotions. there isn't a clear distinction between the task-related components on the screen, and upgrade promotions, tips etc. much noise.

Read full review

Center of Excellence lead

Ex LibrisInformation Technology and Services, 1001-5000 employees

View all 3 answers on this topic

Verint Enterprise Feedback Management 7.0

Based on 1 answer

Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout.Verint could use to improve or update the user interface as it seems very dated visually.

Read full review

Sr. Web Analyst

AMDInternet, 10,001+ employees

View all 1 answers on this topic

Performance

SurveyMonkey 6.0

Based on 1 answer

still to many limitations for more complex surveys --skips, filtered questions, etc.

Read full review

Jeannette Saquet

President

Business Research GroupMarket Research, 1-10 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

SurveyMonkey 8.0

Based on 2 answers

We have only worked with the customer support team when renewing our plan. The process is very easy and can be completed in less than 5 minutes.

Read full review

Verified User

Manager in Marketing

Executive Office Company, 11-50 employees

View all 2 answers on this topic

Verint Enterprise Feedback Management 10.0

Based on 1 answer

Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.

Read full review

Sr. Web Analyst

AMDInternet, 10,001+ employees

View all 1 answers on this topic

Implementation Rating

SurveyMonkey 10.0

Based on 2 answers

Implementation not required.

Read full review

Rachel Biederman

Senior Director, Marketing and Communications

Reed GroupComputer Software, 201-500 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

I have never used any other Survey Software/Program, because Survey Monkey has never let me down! If I were to need to find another program to use, I would most likely use the Internet and word of mouth and try to gather recommendations/referrals, but again, I have never felt it necessary to do so.

Read full review

Verified User

Professional in Marketing

Accounting Company, 201-500 employees

View all 71 answers on this topic

No answers on this topic

Return on Investment

ROI positive.
Better connection and communication with my entire work team, and even better business relationships with clients.
With better data collection, we have been able to improve various functions within the organization, knowing our shortcomings, we find fast and accurate solutions.

Read full review

Senior Marketing Manager

L BrandsRetail, 201-500 employees

View all 71 answers on this topic

Deeper customer relationships
Insights into customer desires
"Free" customer feedback

Read full review

Sr. Web Analyst

AMDInternet, 10,001+ employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

SurveyMonkey Editions & Modules

Edition

Business Plan - Team Advantage	27.00¹
Business Plan - Team Premier	89.00¹
Enterprise	Contact Sales
Personal Plan - Standard Monthly	99.00³
Personal Plan - Advantage Annual	34.00⁴
Personal Plan - Premier Annual	119.00⁴

Per User Per Month (billed annually)
Per User Per Month (billed monthly)
Per User Per Month (billed annually)

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Verint Enterprise Feedback Management Editions & Modules

—

Additional Pricing Details

—

Rating Summary

SurveyMonkey

Verint Enterprise Feedback Management

SurveyMonkey

Verint Enterprise Feedback Management

SurveyMonkey

Verint Enterprise Feedback Management

SurveyMonkey

Verint Enterprise Feedback Management

SurveyMonkey

Verint Enterprise Feedback Management

SurveyMonkey

Verint Enterprise Feedback Management

SurveyMonkey

Verint Enterprise Feedback Management

Add comparison