50 Ratings
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Score 8 out of 100
59 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Symantec Advanced Threat Protection

It is valuable software for when it comes to a large or medium organization, since it helps to protect the endpoints, but as the number of servers increases its value increases. However, it is important to keep in mind that when it comes to low end devices, its protection can affect their performance. This is because it is not a software with a very light agent.
Emma Jones Smith | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

Before Trend Micro OfficeScan we used Symantec Endpoint Protection and although it was very easy to deploy and to update agents it couldn't find a virus if you pointed it out with a neon sign. We were always getting hit with different viruses but since we migrated to Trend we no longer have that problem. Trend has definitely been preventing those kind of outbreaks successfully.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

Symantec Advanced Threat Protection
Trend Micro Apex One (formerly OfficeScan)
9.1
Anti-Exploit Technology
Symantec Advanced Threat Protection
Trend Micro Apex One (formerly OfficeScan)
9.8
Endpoint Detection and Response (EDR)
Symantec Advanced Threat Protection
Trend Micro Apex One (formerly OfficeScan)
9.9
Centralized Management
Symantec Advanced Threat Protection
Trend Micro Apex One (formerly OfficeScan)
8.3
Hybrid Deployment Support
Symantec Advanced Threat Protection
Trend Micro Apex One (formerly OfficeScan)
8.3
Infection Remediation
Symantec Advanced Threat Protection
Trend Micro Apex One (formerly OfficeScan)
9.8
Vulnerability Management
Symantec Advanced Threat Protection
Trend Micro Apex One (formerly OfficeScan)
7.4
Malware Detection
Symantec Advanced Threat Protection
Trend Micro Apex One (formerly OfficeScan)
9.9

Pros

Symantec Advanced Threat Protection

  • USB Control. Only allow certain usb devices to be connected and allow on certain users to have the ability to us usb keys.
  • Easy of Administration, configuration and installation.
  • Support is excellent. When I've called in for help they go above and beyond to help you resolve you issue or answer your questions on a certain configuration.
Randy MacFarland | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

  • The product has two important aspects, centralized console and an agent which is typically installed on every machine. When the product is installed on a dedicated server then all computers can readily get updated while in the same network (provided the agent is installed on every machine). This helps the machine to avoid any kind of virus attacks.
  • Even if the machines are not in the same network where the console is being run it can directly get all updates from the Trend Micro server directly and the machine is still protected. Hence, it is not necessary that users have to visit the office or internal network to get the update, once the agent is installed on the machine then they can get the update from anywhere as long as the machine has access to the Internet.
  • Once the agent is installed on the machine the users can themselves do a full scan and even check the logs themselves.
Ratulsnigdha Saha | TrustRadius Reviewer

Cons

Symantec Advanced Threat Protection

  • The interface can be a little wonky at times and can slow to a crawl when trying to do too much.
  • Having to manually (or use another tool such as Symantec Enterprise Manager) to upgrade the endpoints is not the best way to implement clients.
  • Pricing for purchase and upgrade is a little strange and takes more thinking than it should.
  • They were recently purchased by Broadcomm and the new regime has been making some changes that appear to be more for larger customers.
Anonymous | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

  • Only thing I would have to say that's negative is the reporting aspect. Basic reporting is good but still lacks some details. This is a problem with many of the software vendors I have encountered in the past as well. Reporting is still much better than most.
Shannon Johnson | TrustRadius Reviewer

Likelihood to Renew

Symantec Advanced Threat Protection

Symantec Advanced Threat Protection 7.0
Based on 2 answers
Symantec Advanced Threat Protection has done a sufficient job at identifying true positives. However, the UI could be improved and the amount of false positives is a little too frequent for my liking
Anonymous | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

Trend Micro Apex One (formerly OfficeScan) 8.0
Based on 4 answers
It is very easy to stick with a vendor year after year, and it is also easy to see the faults in a product and want to change. This is the first time I have renewed with an antiviurs provider as others have been less than ideal and caused issues where there were none before, so while it isn't perfect, it is the best of the bunch currently and I am hopeful that it will continue to improve in future versions.
Aaron Myers | TrustRadius Reviewer

Usability

Symantec Advanced Threat Protection

Symantec Advanced Threat Protection 7.0
Based on 2 answers
There is a small learning curve, but compared to other AV products it is fairly simple and easy to catch onto
Anonymous | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

No score
No answers yet
No answers on this topic

Support Rating

Symantec Advanced Threat Protection

Symantec Advanced Threat Protection 8.0
Based on 3 answers
Support responds fast for higher priority issues, they have always been good at solving the problems we encounter.
Anonymous | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

Trend Micro Apex One (formerly OfficeScan) 8.0
Based on 1 answer
It has been difficult at sometimes, the support people at one point told me that they couldn't tell me information about OfficeScan because it was knowledge that was passed down from engineer to engineer. The issue was that if you used the msi for the install any further installs would require the msi to have the same exact name or else the install fails and corrupts the install. This information is not listed anywhere on trends website. Support kept trying to get me to use the exe for installs instead, but we use SCCM and msi's work better. We had to write a script to come up with a solution so that we could uninstall the software and install the new software. Trend did provide the technical expertise to help with the script and had us work with one of the developers in order to resolve that issue. So they did fix their screw up but it took a while and several complaints.
Anonymous | TrustRadius Reviewer

Implementation Rating

Symantec Advanced Threat Protection

Symantec Advanced Threat Protection 8.0
Based on 1 answer
No, besides to review documentation prior to beginning. That is what helped lead to a smooth implementation
Anonymous | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

No score
No answers yet
No answers on this topic

Alternatives Considered

Symantec Advanced Threat Protection

Symantec Advanced Threat Protection is one of the best compared to other current vendors & competitors. Symantec Advanced Threat Protection has the most complete features such as content analysis, network detection & response, web filtering, email detection & response, content analysis, web isolation, & more. It had slow development at the beginning but the acceleration for the last few years was incredible.
Zuhair Hasan | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

I have evaluated several endpoint security products over the years, but Trend Micro consistently lands in the Gartner's magic quadrant of best companies in this space, reviews well, and, most tellingly, I have had great success with their products. Every iteration brings improvements in ease of use and advancements in protection
Nathan Roberts | TrustRadius Reviewer

Return on Investment

Symantec Advanced Threat Protection

  • We haven't ever suffered from a serious security compromise, and I owe that to our Symantec AV.
  • Once installed and set up, it's difficult to pull it out of the environment and try something else, so it has a way of keeping itself stable.
  • Some customers have a hard time paying the price because they don't "see" it do anything, and wonder what they are paying for.
Andrew Bouwhuis | TrustRadius Reviewer

Trend Micro Apex One (formerly OfficeScan)

  • Increased employee efficiency is definitely one of the main reasons for using this product. A lot of valuable business hours can be saved by having this product as we all know that fixing virus issues involves more than technical expertise and takes a lot of time.
  • If the employee efficiency improves then any employee facing the customer will have a much better impact and will automatically improve customer service. Having a computer in good condition is going to have a better customer service and it will also help to meet deadlines.
  • The only negative impact I would say that it does affect other VPN agents (which is mandatory for certain client applications or accessing the client network) once the Trend Micro agent gets a version upgrade. On the other hand if the agents are not upgraded from time to time it may affect Trend Micro agents' functionality.
Ratulsnigdha Saha | TrustRadius Reviewer

Pricing Details

Symantec Advanced Threat Protection

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Trend Micro Apex One (formerly OfficeScan)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Symantec Advanced Threat Protection
7.8
Trend Micro Apex One (formerly OfficeScan)
9.6

Likelihood to Renew

Symantec Advanced Threat Protection
7.0
Trend Micro Apex One (formerly OfficeScan)
8.0

Usability

Symantec Advanced Threat Protection
7.0
Trend Micro Apex One (formerly OfficeScan)

Support Rating

Symantec Advanced Threat Protection
8.0
Trend Micro Apex One (formerly OfficeScan)
8.0

Implementation Rating

Symantec Advanced Threat Protection
8.0
Trend Micro Apex One (formerly OfficeScan)

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