Likelihood to Recommend It is valuable software for when it comes to a large or medium organization, since it helps to protect the endpoints, but as the number of servers increases its value increases. However, it is important to keep in mind that when it comes to low end devices, its protection can affect their performance. This is because it is not a software with a very light agent.
Read full review Before Trend Micro OfficeScan we used Symantec Endpoint Protection and although it was very easy to deploy and to update agents it couldn't find a virus if you pointed it out with a neon sign. We were always getting hit with different viruses but since we migrated to Trend we no longer have that problem. Trend has definitely been preventing those kind of outbreaks successfully.
Read full review Pros The incident management piece is the heart and soul of the product. A single area where all data in relation to network and email protection is available. Works well in conjunction with the standard Symantec Endpoint product. URL Protection is advanced and very helpful Technical support is great and definitely the best I have ever seen for a "anti-virus" type product. Read full review The product has two important aspects, centralized console and an agent which is typically installed on every machine. When the product is installed on a dedicated server then all computers can readily get updated while in the same network (provided the agent is installed on every machine). This helps the machine to avoid any kind of virus attacks. Even if the machines are not in the same network where the console is being run it can directly get all updates from the Trend Micro server directly and the machine is still protected. Hence, it is not necessary that users have to visit the office or internal network to get the update, once the agent is installed on the machine then they can get the update from anywhere as long as the machine has access to the Internet. Once the agent is installed on the machine the users can themselves do a full scan and even check the logs themselves. Read full review Cons I don't like that I have to maintain the client and keep it up to date. Updating the client is not a very easy process. Deploying the client could be easier. They have a deployment tool, but it doesn't really get to all PCs, which means I still have to manually deploy it. Because the product has so much customization, it can also be very difficult to set up and understand. Read full review Only thing I would have to say that's negative is the reporting aspect. Basic reporting is good but still lacks some details. This is a problem with many of the software vendors I have encountered in the past as well. Reporting is still much better than most. Read full review Likelihood to Renew Symantec Advanced Threat Protection has done a sufficient job at identifying true positives. However, the UI could be improved and the amount of false positives is a little too frequent for my liking
Read full review It is very easy to stick with a vendor year after year, and it is also easy to see the faults in a product and want to change. This is the first time I have renewed with an antiviurs provider as others have been less than ideal and caused issues where there were none before, so while it isn't perfect, it is the best of the bunch currently and I am hopeful that it will continue to improve in future versions.
Read full review Usability There is a small learning curve, but compared to other AV products it is fairly simple and easy to catch onto
Read full review The dashboard is user-friendly and allows for an IT admin to quickly deploy the software. The users do not even notice the program running in the background. From the dashboard the IT department can monitor all the workstations for issues and maintain good health of the network.
Read full review Support Rating Support responds fast for higher priority issues, they have always been good at solving the problems we encounter.
Read full review It has been difficult at sometimes, the support people at one point told me that they couldn't tell me information about OfficeScan because it was knowledge that was passed down from engineer to engineer. The issue was that if you used the msi for the install any further installs would require the msi to have the same exact name or else the install fails and corrupts the install. This information is not listed anywhere on trends website. Support kept trying to get me to use the exe for installs instead, but we use
SCCM and msi's work better. We had to write a script to come up with a solution so that we could uninstall the software and install the new software. Trend did provide the technical expertise to help with the script and had us work with one of the developers in order to resolve that issue. So they did fix their screw up but it took a while and several complaints.
Read full review Implementation Rating No, besides to review documentation prior to beginning. That is what helped lead to a smooth implementation
Read full review Alternatives Considered Frankly, the other products were too expensive to make the change from Symantec so we continued with the tried and true protection. We don't have the funding to move to a more expensive product and the manpower that it would take to implement a new solution.
Read full review For me, Trend Micro Apex One with its low performance is the best option at the time to buy a solution like this, with its flexibility through on-premises or saas deployment options you can choose the option that best fix to you, has an advanced automated threat detection and response against an ever-growing variety of threats.
Read full review Return on Investment Some digital assets were lost due to failures to detect various threats. We had to use other products in combination in order to trust that all threats were actually detected, taking extra time. We couldn't use just SATP. Ability to quickly manage/deploy via AD made maintenance of the application itself quick and easy. Read full review Since the product is a full suite of protection rolled into a single product, we've seen ROI through cost reduction and simplified management. And while we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several. While we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several. Read full review ScreenShots