Symantec Asset Management Suite vs. SymphonyAI Summit

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Symantec Asset Management Suite
Score 2.3 out of 10
N/A
The Symantec Asset Management Suite aims to help organizations get an accurate picture of their assets, ensure compliance during software audits, avoid vendor penalties and fines and uncover savings by eliminating the purchase of unnecessary licenses. This IT Asset Management solution is designed to discover, inventory, and track all hardware and software assets in an organization’s IT infrastructure through a CMDB. The CMDB manages assets’ hierarchical relationships to other…N/A
SymphonyAI Summit
Score 7.9 out of 10
N/A
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.N/A
Pricing
Symantec Asset Management SuiteSymphonyAI Summit
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Symantec Asset Management SuiteSymphonyAI Summit
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Symantec Asset Management SuiteSymphonyAI Summit
Top Pros
Top Cons
Features
Symantec Asset Management SuiteSymphonyAI Summit
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Symantec Asset Management Suite
-
Ratings
SymphonyAI Summit
7.2
10 Ratings
12% below category average
Organize and prioritize service tickets00 Ratings8.010 Ratings
Expert directory00 Ratings7.79 Ratings
Service restoration00 Ratings6.89 Ratings
Self-service tools00 Ratings7.09 Ratings
Subscription-based notifications00 Ratings7.310 Ratings
ITSM collaboration and documentation00 Ratings7.210 Ratings
ITSM reports and dashboards00 Ratings6.310 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Symantec Asset Management Suite
-
Ratings
SymphonyAI Summit
7.6
10 Ratings
8% below category average
Configuration mangement00 Ratings7.710 Ratings
Asset management dashboard00 Ratings8.110 Ratings
Policy and contract enforcement00 Ratings7.09 Ratings
Change management
Comparison of Change management features of Product A and Product B
Symantec Asset Management Suite
-
Ratings
SymphonyAI Summit
8.0
10 Ratings
4% below category average
Change requests repository00 Ratings8.110 Ratings
Change calendar00 Ratings8.08 Ratings
Service-level management00 Ratings7.810 Ratings
Best Alternatives
Symantec Asset Management SuiteSymphonyAI Summit
Small Businesses

No answers on this topic

Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
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Score 8.7 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Freshservice
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Score 8.7 out of 10
Ivanti Neurons for ITSM
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Score 9.1 out of 10
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User Ratings
Symantec Asset Management SuiteSymphonyAI Summit
Likelihood to Recommend
10.0
(7 ratings)
8.0
(10 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Symantec Asset Management SuiteSymphonyAI Summit
Likelihood to Recommend
Broadcom
If your organization has more than 50 computers and you have a dedicated IT Staff to manage the software then Symantec Asset Management Suite would be a great fit for your organization. The IT Staff can customize and configure the software and console to fit your organization's direct needs. It will speed up software installations and help to keep your computers running smoothly by applying patches and other necessary software updates in a timely manner. It will also help you manage your asset inventory so you know exactly where each computer is located, its IP address, and the users logging into the machine. If your organization is small and only has around 20 computer users then I would not recommend investing in the Symantec Asset Management Suite. Managing 20 computers is a task that is pretty easy to manage even if you do not have a dedicated IT Staff within your organization.
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SymphonyAI Summit
We use the IT asset management module to great extent, would like to explore the RFID based tracking of assets integrated with Summit ITAM. Would like service requests workflows to be made flexible enough to support any kind of requests and easily route based on criteria's defined. This help in easy approval and reduce the time take for fulfilling the request and adhere to SLA
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Pros
Broadcom
  • Asset tracking - Very important in a business
  • Reports - Keep track of what programs are installed, who has which computer, etc.
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SymphonyAI Summit
  • Network Incident to network inventory mapping and workflow management.
  • Priority, Severity wise SLA management.
  • Integration with other systems like CRM, EMS.
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Cons
Broadcom
  • Ability to tie into and be supported by RHEL, CentOS, and any other Unix based OS. I know that they could tie into some different systems, but weren't truly supported.
  • Altiris was how we deployed to multiple computers all at once, Altiris Agent sometimes stops, and can be an issue to have it update in the Console.
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SymphonyAI Summit
  • Some standard functionalities don't work.
  • We struggle to get optimum support from their support team.
  • Issues are not resolved within the SLAs.
  • Even escalating to higher authorities do not help.
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Likelihood to Renew
Broadcom
No answers on this topic
SymphonyAI Summit
The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.
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Alternatives Considered
Broadcom
We compared a lot of products Pulseway, Asset Panda, GoCodes, Service Now, BMC TrackIT, Sysaid, Landesk. After checking all these, found Symantec is the only one which fulfills all my organization's requirements. Glad to find a great choice by doing a proper survey. I would suggest others to go for this too.
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SymphonyAI Summit
On the demo, we find the system is better than other app. this has better UI and the best workflow available, and the user can define or customize his own report. Users can add more fields in the app. you can define your own workflow .find more user-friendly than another app. user to raise SR/INCIDENT
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Return on Investment
Broadcom
  • Increased productivity by PC Support
  • Faster compliance in a zero day situation
  • Reporting and visibility that lead to tangible action
  • Implementation can be cumbersome and technical support may be required.
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SymphonyAI Summit
  • Symphony Summit has helped us achieve some automation.
  • Asset management has improved slightly, but lot more was expected.
  • Their standard functionalities, which were promised in newer versions, are not working.
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ScreenShots