7 Ratings
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Score 8.3 out of 100
77 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Endpoint Security

    Symantec Critical System Protection

    Feature Set Not Supported
    N/A
    8.9

    Trend Micro Apex One

    89%
    Trend Micro Apex One ranks higher in 7/7 features

    Anti-Exploit Technology

    N/A
    0 Ratings
    8.9
    89%
    10 Ratings

    Endpoint Detection and Response (EDR)

    N/A
    0 Ratings
    9.1
    91%
    9 Ratings

    Centralized Management

    N/A
    0 Ratings
    9.1
    91%
    10 Ratings

    Hybrid Deployment Support

    N/A
    0 Ratings
    8.6
    86%
    9 Ratings

    Infection Remediation

    N/A
    0 Ratings
    8.9
    89%
    10 Ratings

    Vulnerability Management

    N/A
    0 Ratings
    8.5
    85%
    10 Ratings

    Malware Detection

    N/A
    0 Ratings
    9.3
    93%
    10 Ratings

    Attribute Ratings

    • Symantec Critical System Protection is rated higher in 1 area: Support Rating
    • Trend Micro Apex One is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    5.0

    Symantec Critical System Protection

    50%
    2 Ratings
    9.1

    Trend Micro Apex One

    91%
    23 Ratings

    Likelihood to Renew

    Symantec Critical System Protection

    N/A
    0 Ratings
    8.0

    Trend Micro Apex One

    80%
    4 Ratings

    Support Rating

    10.0

    Symantec Critical System Protection

    100%
    2 Ratings
    8.0

    Trend Micro Apex One

    80%
    2 Ratings

    Likelihood to Recommend

    Broadcom

    Symantec Critical System Protection (CSP) is very well suited for environments that do not change such as point of sale systems and critical servers. This product is spectacular at protecting end of life operating systems when supporting legacy software prevents upgrades. When security updates are no longer available, CSP will prevent exploits and other malware from taking advantage. This product is not well suited for systems that require a lot of changes. For one, it does not notify when a change has been blocked by CSP, causing some server administrators to waste many hours chasing a phantom technical problem when turning off CSP could have solved it right away. Also, profiling takes time so systems that constantly change would need hundreds of exceptions made.
    Read full review

    Trend Micro

    Before Trend Micro OfficeScan we used Symantec Endpoint Protection and although it was very easy to deploy and to update agents it couldn't find a virus if you pointed it out with a neon sign. We were always getting hit with different viruses but since we migrated to Trend we no longer have that problem. Trend has definitely been preventing those kind of outbreaks successfully.
    Read full review

    Pros

    Broadcom

    • Data Center Security 6.0 and higher allows you to easily build out policies to deploy to monitor/block what is required/needed.
    • The agent that is installed on the hosts has a small footprint in terms of CPU and memory usage.
    • The ability to customize it anyway you need to as well as utilize out of the box policies to monitor critical OS functionality.
    Read full review

    Trend Micro

    • The product has two important aspects, centralized console and an agent which is typically installed on every machine. When the product is installed on a dedicated server then all computers can readily get updated while in the same network (provided the agent is installed on every machine). This helps the machine to avoid any kind of virus attacks.
    • Even if the machines are not in the same network where the console is being run it can directly get all updates from the Trend Micro server directly and the machine is still protected. Hence, it is not necessary that users have to visit the office or internal network to get the update, once the agent is installed on the machine then they can get the update from anywhere as long as the machine has access to the Internet.
    • Once the agent is installed on the machine the users can themselves do a full scan and even check the logs themselves.
    Read full review

    Cons

    Broadcom

    • Tuning takes a very long time
    • Turning the product on or off can take time
    • When an action is prevented by CSP, there is no pop up or notification, making this a burden for server administrators
    Read full review

    Trend Micro

    • Only thing I would have to say that's negative is the reporting aspect. Basic reporting is good but still lacks some details. This is a problem with many of the software vendors I have encountered in the past as well. Reporting is still much better than most.
    Read full review

    Pricing Details

    Symantec Critical System Protection

    Starting Price

    Editions & Modules

    Symantec Critical System Protection editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Trend Micro Apex One

      Starting Price

      Editions & Modules

      Trend Micro Apex One editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Broadcom

        No answers on this topic

        Trend Micro

        It is very easy to stick with a vendor year after year, and it is also easy to see the faults in a product and want to change. This is the first time I have renewed with an antiviurs provider as others have been less than ideal and caused issues where there were none before, so while it isn't perfect, it is the best of the bunch currently and I am hopeful that it will continue to improve in future versions.
        Read full review

        Support Rating

        Broadcom

        They respond quickly and efficiently without the need to reiterate the actual issue. Their backline support is amazing and always there for us when it is needed. They explain the troubleshooting steps taken and what they did to help us resolve the issue just incase it creeps up again we have the information to correct it ourselves.
        Read full review

        Trend Micro

        It has been difficult at sometimes, the support people at one point told me that they couldn't tell me information about OfficeScan because it was knowledge that was passed down from engineer to engineer. The issue was that if you used the msi for the install any further installs would require the msi to have the same exact name or else the install fails and corrupts the install. This information is not listed anywhere on trends website. Support kept trying to get me to use the exe for installs instead, but we use SCCM and msi's work better. We had to write a script to come up with a solution so that we could uninstall the software and install the new software. Trend did provide the technical expertise to help with the script and had us work with one of the developers in order to resolve that issue. So they did fix their screw up but it took a while and several complaints.
        Read full review

        Alternatives Considered

        Broadcom

        We evaluated Bit 9 and you have more flexibility with the rule set and do not rely on the cloud to tell you what is approved and not approved. You build out the policies the way you need them to be and who better knows the environment that the people that work it daily.
        Read full review

        Trend Micro

        For me, Trend Micro Apex One with its low performance is the best option at the time to buy a solution like this, with its flexibility through on-premises or saas deployment options you can choose the option that best fix to you, has an advanced automated threat detection and response against an ever-growing variety of threats.
        Read full review

        Return on Investment

        Broadcom

        • Great protection for unchanging systems
        • We have comfort that the protected systems are safe from intrusion
        • Excellent price
        Read full review

        Trend Micro

        • Since the product is a full suite of protection rolled into a single product, we've seen ROI through cost reduction and simplified management. And while we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several.
        • While we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several.
        Read full review

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