Symantec Endpoint Security vs. VMware Carbon Black EDR

Symantec Endpoint Security is a well-rounded product that provides a significant amount of functionality and covers many of our endpoint needs without needing to resort to multiple vendors that might clash in unpredictable ways when ultimately deployed to the endpoints in our estate. The default policies are adequate and tuning these requires some time as with all similar EDR products but the product is flexible enough to allow very granular whitelisting/blacklisting which is great. Low resource requirements are also fantastic and we've not had many complaints from developers who were getting slowed down when compiling complex code with other previous solutions.

Incentivized

We are able to check if any phishing link was visited by the user or not. To check for the whether any file is executed on the machine or not. To check on which port connections are being made by the machine. To create custom watchlist for alert to be investigated by an analyst. To check every process executed in the machine for a specified range.

Incentivized

• The virus and spyware protection has worked well for us, catching several things and quarantining the items or cleaning them.
• The virus definitions very rarely fail to update for the users, so I feel confident that my client machines are kept up to date.
• I like the report I get daily telling me about threats found and action taken without having to login to the console to look it up myself.

Incentivized

• Process tree view of endpoint activity
• Ability to pull files from host
• Threat Intelligence integration
• Isolate a host

Incentivized

• The system should have a better ability to auto repair, if an item is malfunctioning it should auto reinstall.
• The cloud platform and the server do not talk well to each other and it would be great to get the same data on both platforms, this may be due to version though.
• It seems the whitelisting on the cloud platform could use some work.

Incentivized

• Number of false positive which are triggered due to threat feeds are sometimes more needs to be fine tuned by the client.
• In very rare scenarios processes are not captured properly.

Incentivized

Best of Breed. Symantec Endpoint Protection beats all other end point products I have used, tested and seen in presentation at this point in time.

Incentivized

I think it works great. It's easy to administer. It's easy to see if it's working and how well. There's no real user interaction necessary.

Incentivized

We've used it for years and the software is easy to use. The dashboard is easy to read, and you can easily figure out where to go to troubleshoot or deploy software. Symantec is there for emergencies like backup restoration or file retrieval. It's pretty low maintenance. Symantec is there when your IT infrastructure needs it

Incentivized

Support is completely awful! You can never get anyone to help if you can even find a number to call. The support web portal is a joke and their response time if you're even able to submit a ticket is ridiculously slow.

Incentivized

Use a third party deployment tool and not the deployment option within the SEP Manager itself.

Incentivized

Symantec Endpoint Security offers very similar features to the above products, they all do the same thing in terms of protecting your endpoints against cybersecurity threats. Installation wise the products all install from a central management system and report back to this for central reporting. Ultimately we choose Symantec as the reseller was able to offer additional incentives which made their pricing very competitive.

Incentivized

CB Response allows for a better view of what happened on the endpoint and provides more functionality out of the box then the FireEye Endpoint Security Product. CB Response allows you to basically have a remote connection into the CLI of an endpoint. This allows you to view the file system, run programs/scripts on the host, etc. FireEye Endpoint Security does not have this functionality.

Incentivized

• The ROI from deploying this has led to fewer security issues which reduces costs.
• Keeping track of security issues and how the were remedied is easier.
• Deskside support can work with end users easily if something is triggered and this allows us to not have to overstaff.

Incentivized

• It is helping to protect us from potential loss of revenue that would be caused by malware or a compromised account.
• It took some time in deploying in the environment , but that time is much worth it because of the results we are getting now.
• It helps in hunting, which help us check and protect our environment from any cyber attacks.

Incentivized