IFS Assyst vs. Symantec IT Management Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IFS Assyst
Score 10.0 out of 10
N/A
IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).N/A
Symantec IT Management Suite
Score 8.0 out of 10
N/A
Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity.N/A
Pricing
IFS AssystSymantec IT Management Suite
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IFS AssystSymantec IT Management Suite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
IFS AssystSymantec IT Management Suite
Top Pros
Top Cons
Features
IFS AssystSymantec IT Management Suite
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
IFS Assyst
8.9
1 Ratings
9% above category average
Symantec IT Management Suite
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings
Expert directory9.01 Ratings00 Ratings
Service restoration9.01 Ratings00 Ratings
Self-service tools9.01 Ratings00 Ratings
Subscription-based notifications9.01 Ratings00 Ratings
ITSM collaboration and documentation9.01 Ratings00 Ratings
ITSM reports and dashboards7.01 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
IFS Assyst
9.0
1 Ratings
9% above category average
Symantec IT Management Suite
-
Ratings
Configuration mangement10.01 Ratings00 Ratings
Asset management dashboard9.01 Ratings00 Ratings
Policy and contract enforcement8.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
IFS Assyst
8.7
1 Ratings
4% above category average
Symantec IT Management Suite
-
Ratings
Change requests repository10.01 Ratings00 Ratings
Change calendar7.01 Ratings00 Ratings
Service-level management9.01 Ratings00 Ratings
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
IFS Assyst
-
Ratings
Symantec IT Management Suite
8.6
2 Ratings
12% above category average
Software and hardware inventory tracking00 Ratings7.02 Ratings
License management00 Ratings10.02 Ratings
Asset lifecycle monitoring00 Ratings9.02 Ratings
Contract management00 Ratings9.02 Ratings
Asset relationship management00 Ratings8.02 Ratings
Best Alternatives
IFS AssystSymantec IT Management Suite
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User Ratings
IFS AssystSymantec IT Management Suite
Likelihood to Recommend
9.0
(2 ratings)
8.0
(2 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
IFS AssystSymantec IT Management Suite
Likelihood to Recommend
IFS
I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Read full review
Broadcom
The Symantec IT Management Suite is used throughout the company (global). It is efficient and reports via email any type of problem found, from threats to attacks. The update on the clients is carried out without being noticed. When the system is doing some sort of scan, older computers are slow. Other than that, I believe it is an ideal software for monitoring the entire infrastructure.
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Pros
IFS
  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Read full review
Broadcom
  • End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
  • Application usage reporting on what software is being used and how much - broken down by site, department and user.
  • 5% of managed workstations were patched.
  • IT lifecycle reports were automated with live inventory feeds to enable purchase reports.
Read full review
Cons
IFS
  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
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Broadcom
  • Increased memory consumption
  • Older machines can not support the program
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Likelihood to Renew
IFS
At this point, we are stuck with it. We can't afford a change at this point.
Read full review
Broadcom
No answers on this topic
Usability
IFS
No answers on this topic
Broadcom
I am bit biased after using Symantec ITSM for 10 plus years. However, I found its ability to wrap everything into one console for at a view enterprise health a powerful tool for my department and others. The ability to provide self healing of software packages to workstations was especially powerful. The ability to customize data connections to other tools and automate those inputs and outputs let us provide the business data to support enterprise decisions on Hardware and software usage.
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Support Rating
IFS
No answers on this topic
Broadcom
With the Blue Coat acquisition the question remains on how much support Symantec is going to give the ITSM suite. Its just not that sexy anymore to have to support a product that touches all the hardware anymore. A few of the really good support reps have gone the way of private which is very concerning.
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Alternatives Considered
IFS
Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
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Broadcom
We evaluated Norton and Kaspersky, we chose Symantec to provide more options and more guarantees. In addition, we have used the tool for more than 10 years in the company (the time I am working). It has an interface with all monitoring data and statistics. A specific display of each piece of connected equipment in the network, making monitoring easy and, in case of a threat, it notifies us.
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Return on Investment
IFS
  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Read full review
Broadcom
  • Reduction of virus infections
  • Greater clarity in the reports
  • Monitoring the network and infra
Read full review
ScreenShots