6 Ratings
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Score 7.9 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Symantec IT Management Suite

The Symantec IT Management Suite is used throughout the company (global). It is efficient and reports via email any type of problem found, from threats to attacks. The update on the clients is carried out without being noticed. When the system is doing some sort of scan, older computers are slow. Other than that, I believe it is an ideal software for monitoring the entire infrastructure.
Denis Pereira | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

Tivoli Asset Management for IT can be used very well in a big datacenter to easily manage assets. For linear assets there are other Tivoli Asset Manager products available such as for transportation domain, oil and gas.For a small scale industry, Tivoli Asset management solution is not a big help.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

Symantec IT Management Suite
8.6
Tivoli Asset Management for IT (Discontinued)
9.0
Software and hardware inventory tracking
Symantec IT Management Suite
7.0
Tivoli Asset Management for IT (Discontinued)
10.0
License management
Symantec IT Management Suite
10.0
Tivoli Asset Management for IT (Discontinued)
10.0
Asset lifecycle monitoring
Symantec IT Management Suite
9.0
Tivoli Asset Management for IT (Discontinued)
10.0
Contract management
Symantec IT Management Suite
9.0
Tivoli Asset Management for IT (Discontinued)
10.0
Asset relationship management
Symantec IT Management Suite
8.0
Tivoli Asset Management for IT (Discontinued)
5.0

Pros

Symantec IT Management Suite

  • End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
  • Application usage reporting on what software is being used and how much - broken down by site, department and user.
  • 5% of managed workstations were patched.
  • IT lifecycle reports were automated with live inventory feeds to enable purchase reports.
Shawn Mayhew | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

  • The first and foremost is Tivoli Asset Management has a rich set of software catalogs available in the market. On top of it IBM, publishes the latest and greatest often to add/include in the catalog bucket.
  • Easy to integrate with any asset management solution.
  • Can take benefit of all asset module solutions such as procurement, invoicing, PO, receivables, asset lifecyle, vendor and contract management using Tivoli Asset Management.
Anonymous | TrustRadius Reviewer

Cons

Symantec IT Management Suite

  • Increased memory consumption
  • Older machines can not support the program
Denis Pereira | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

  • Software bundling can be handled in a better way
  • Should eliminate rotating/non-rotating items concepts or should have an easy way to receive assets
  • Asset Topology can be introduced to see the dependencies between related assets
Anonymous | TrustRadius Reviewer

Usability

Symantec IT Management Suite

Symantec IT Management Suite 9.0
Based on 1 answer
I am bit biased after using Symantec ITSM for 10 plus years. However, I found its ability to wrap everything into one console for at a view enterprise health a powerful tool for my department and others. The ability to provide self healing of software packages to workstations was especially powerful. The ability to customize data connections to other tools and automate those inputs and outputs let us provide the business data to support enterprise decisions on Hardware and software usage.
Shawn Mayhew | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Symantec IT Management Suite

Symantec IT Management Suite 8.0
Based on 2 answers
With the Blue Coat acquisition the question remains on how much support Symantec is going to give the ITSM suite. Its just not that sexy anymore to have to support a product that touches all the hardware anymore. A few of the really good support reps have gone the way of private which is very concerning.
Shawn Mayhew | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Symantec IT Management Suite

We evaluated Norton and Kaspersky, we chose Symantec to provide more options and more guarantees. In addition, we have used the tool for more than 10 years in the company (the time I am working). It has an interface with all monitoring data and statistics. A specific display of each piece of connected equipment in the network, making monitoring easy and, in case of a threat, it notifies us.
Denis Pereira | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

Tivoli Asset Management is comparatively cheap and easy to implement with a rich set of complementing modules. It can also be integrated easily with other asset management solutions and act as a single source of truth for other PMP processes
Anonymous | TrustRadius Reviewer

Return on Investment

Symantec IT Management Suite

  • Reduction of virus infections
  • Greater clarity in the reports
  • Monitoring the network and infra
Denis Pereira | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

  • By tracking software assets, we are able to easily manage the license compliance
  • By getting the over/under allocation metrics we are able to get full control on asset procurement
  • Recycle/Reuse asset procedures made simple
Anonymous | TrustRadius Reviewer

Pricing Details

Symantec IT Management Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tivoli Asset Management for IT (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Symantec IT Management Suite
8.0
Tivoli Asset Management for IT (Discontinued)
8.0

Usability

Symantec IT Management Suite
9.0
Tivoli Asset Management for IT (Discontinued)

Support Rating

Symantec IT Management Suite
8.0
Tivoli Asset Management for IT (Discontinued)

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