3 Reviews and Ratings
22 Reviews and Ratings
The SMP suite is great at what it does, but it can be very complicated to learn how to get it to do what you want. It's a beast! However, when you learn how to the things you want to do, it comes as second nature and you complete them like they're supposed to be done that way. A lot of these things are done to be able to be completed a number of different ways. Take Patch Management, you can deploy patches automatically, via Jobs, or via the "Start Software Update Cycle Now" link in the SMP Agent!
Overall I would say that we have been very happy with Zenoss. It has been a great server monitoring tool. There are certain aspects that we would like to expand into, such as Capacity Planning, Network Performance Monitoring, and log analysis. We have coupled Zenoss logs with Splunk for external log management, but would like to start using some of the built-in analysis tools.
Software deployment through policyEngage with customers for feedbackUnderstands the future needs of customers
Monitoring Windows, Unix/Linux, Infra apps, storage, virtualization, converge infra etc..Integrate with other monitoring tools and receive events for aggregation and correlationIntegration with ITSM( SNOW) for auto ticket creation
The SMP solution is a beast. Each piece is complicated in itself let alone how everything ties together!There is plenty of documentation online on how to perform a specific task, but you need to pay attention to what VERSION the article is written for. I've been halfway through implementing something only to hit a roadblock since I'm running a newer version and the option the article says to click on doesn't exist anymore...
Hard to troubleshot and fix the issue.More development for monitoring storage systems.Load balancing on Zenoss instance.
The decision to use Symantec was not my own but I believe it competes well against other products such as SCCM offering more features.
Being able to report on the majority of things you want all from one interface, makes it really easy to get the results you want.Because my employer didn't provide training, it took working with support, reading technical documentation, and just playing around on my own to learn how to do certain things.I've had a lot of help from the SMP Support staff and they're great people and very helpful!
Our ROI was excellent, but the company has also implemented other tools that compete with Zenoss.Zenoss has a long history of excellence in monitoring and alertingOverall observability is easier to manage due to our comfort with the tool set