1 Rating
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Score 9 out of 100
18 Ratings
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Score 9.6 out of 100

Feature Set Ratings

    Firewall

    Symantec WebFilter / Intelligence Services

    Feature Set Not Supported
    N/A
    9.5

    Untangle NG Firewall

    95%
    Untangle NG Firewall ranks higher in 11/11 features

    Identification Technologies

    N/A
    0 Ratings
    7.6
    76%
    5 Ratings

    Visualization Tools

    N/A
    0 Ratings
    9.3
    93%
    5 Ratings

    Content Inspection

    N/A
    0 Ratings
    9.9
    99%
    5 Ratings

    Policy-based Controls

    N/A
    0 Ratings
    9.3
    93%
    5 Ratings

    Active Directory and LDAP

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Firewall Management Console

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Reporting and Logging

    N/A
    0 Ratings
    9.9
    99%
    5 Ratings

    VPN

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    High Availability

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Stateful Inspection

    N/A
    0 Ratings
    9.7
    97%
    5 Ratings

    Proxy Server

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Attribute Ratings

    • Symantec WebFilter / Intelligence Services is rated higher in 1 area: Support Rating
    • Untangle NG Firewall is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Symantec WebFilter / Intelligence Services

    90%
    1 Rating
    9.5

    Untangle NG Firewall

    95%
    8 Ratings

    Likelihood to Renew

    Symantec WebFilter / Intelligence Services

    N/A
    0 Ratings
    10.0

    Untangle NG Firewall

    100%
    1 Rating

    Usability

    5.0

    Symantec WebFilter / Intelligence Services

    50%
    1 Rating

    Untangle NG Firewall

    N/A
    0 Ratings

    Support Rating

    10.0

    Symantec WebFilter / Intelligence Services

    100%
    1 Rating
    8.2

    Untangle NG Firewall

    82%
    3 Ratings

    Likelihood to Recommend

    Broadcom

    In a large environment, this is the perfect system. If you do not have constant changes, it easily becomes a system you drop in place and rarely have to think about. Our units have been rock solid and have never experienced any unexpected downtime, and upgrades are just a couple button clicks to deploy, or roll back. For small offices, with minimal traffic this may be using a sledgehammer to put in a push pin. It will work great, but the devices is likely over engineered for small offices (<50 people). That being said, price-wise it's still a great solution when compared to competing products and being from Symantec, you know it's going to be around and support for the long term.
    Read full review

    Untangle

    Untangle is very strong in the "traditional" sense of security. That means an edge appliance that either works with an existing router or is the router itself (recommended). This approach has also been adapted well to cloud environments in order to protect virtual servers and VDI workstations. As mentioned earlier, many schools are using cloud-based filtering for their 1:1 solutions for their students. This is an area where Untangle is unable to serve. Some have used an instance of Untangle in the cloud with VPN to serve their remote needs, but it is not the same as solutions that are designed for cloud-based filtering of devices without VPN.
    Read full review

    Pros

    Broadcom

    • Excellent at preventing unwanted browsing and malicious sites
    • Great reporting, useful to see potential issues and/or sites that may need to be reviewed for potential whitelisting.
    • Perfect system for kiosk environments, limiting browsing to local on-network sites until the user authenticates
    Read full review

    Untangle

    • Web Filtering is strong, and can also do application fingerprinting to allow Facebook, but not Facebook games. Secondly, a separate partition called a "rack" can be set up to give one subnet or group of users different web filtering policies than another. For example, teachers would get more freedom to browse the web than students at a school.
    • Built-in SD-WAN connectivity as part of your license. IPSEC tunnel creation is also amazingly easy.
    • Will install on any x86 hardware created in the last 5-10 years. Ram and processor requirements per user are very low.
    • Reporting is phenomenal, however you can get death by details very easily.
    Read full review

    Cons

    Broadcom

    • The admin interface would be better off not using Java
    • Setting up SSL properly can be a bit challenging
    • Could really use a better source for training, like a library of how-to videos
    Read full review

    Untangle

    • The full suite can be expensive for business but will be powerful enough.
    • The full suite for home or small office isn't that bad of a price but may be out of reach for most home users but remember the basics are FREE so anyone can get started with it.
    • I would like to see it promoted for mid to large businesses as I think it can handle it.
    Read full review

    Pricing Details

    Symantec WebFilter / Intelligence Services

    Starting Price

    Editions & Modules

    Symantec WebFilter / Intelligence Services editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Untangle NG Firewall

      Starting Price

      $25 per month

      Editions & Modules

      Untangle NG Firewall editions and modules pricing
      EditionModules
      Open Source Firewall$0.001
      NG Firewall Complete$25.002
      z4 appliance$2993
      z4w appliance$3294
      z4 Plus appliance$399.005
      z6 appliance$1199.006
      z12 appliance$1999.007
      z20 appliance$3499.008

      Footnotes

      1. free under the GNU General Public License (GPL)
      2. per month
      3. one-time purchase
      4. one-time purchase
      5. one-time purchase
      6. one-time purchase
      7. one-time purchase
      8. one-time purchase

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Broadcom

      No answers on this topic

      Untangle

      Service renewal is in Feb 2021. We will be renewing!
      Read full review

      Usability

      Broadcom

      I really like the system, it's easy to use and mostly intuitive. I would have gone 10/10, but the management interface uses Java, and that seems to always make things a bit harder to start. Once everything is loaded and running, it's great - but it does require me to maintain a compatible version of Java on the machine I use to access the system, I'd be much happier with some kind of HTML5 interface. I also deducted 1 point for the functionality of the refer filter - it works as expected, but if the site isn't coded with the correct refer header, like Microsoft's site - then some page elements get stripped and pages only render about 98% correctly. I know that's not in Symantec's list of responsibilities, but having a filter that doesn't fully understand CDNs is worth the 1 point ding.
      Read full review

      Untangle

      No answers on this topic

      Support Rating

      Broadcom

      I've had exactly 1 problem in 8 years, I contacted support via the customer portal, less than an hour later I found myself in a screen share with a support tech who not only fixed my configuration error, but also took the time to ask about my usage and offered some great tips on changes. It was just one support incident, but I was impressed by the speed of response to a non-critical issue as well as the depth of product knowledge the support engineer had.
      Read full review

      Untangle

      I haven't used them much, but they did answer my question quickly.
      Read full review

      Alternatives Considered

      Broadcom

      Symantec WebFilter / Intelligence Services solution was a simple 1U appliance that does everything we need, compared to the Forcepoint solution which required a virtual appliance, a database server, a log server, and a management server - the licensing costs alone make the Symantec WebFilter / Intelligence Services solution a clear winner. The Forcepoint solution is really good, it just requires such a big footprint without delivering much beyond what the Symantec WebFilter / Intelligence Services solution does with a single unit.
      Read full review

      Untangle

      NG Firewall was much more friendly in terms of layout and ease of use, the apps section is familiar to anyone and the config while in a sort of odd order is very clearly laid out. I also appreciate Untangle's endless educational videos and the support can't be beat. Overall it was more of a complete package
      Read full review

      Return on Investment

      Broadcom

      • Helps maintain network security and prevents malicious browsing
      • Helps to prevent dangerous internet usage from network servers
      • Relatively low cost means fast ROI with drastically reduced security response costs
      Read full review

      Untangle

      • The positive is the savings in time the IT department has recouped by not having to continuously clean and maintain end point computers. Not to mention helping end user use their time more wisely by not wasting time on non-work related web activities.
      • The only negative is complaints from end users about the restrictions.
      Read full review

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