1 Rating
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Score 9 out of 100
18 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

Symantec WebFilter / Intelligence Services

In a large environment, this is the perfect system. If you do not have constant changes, it easily becomes a system you drop in place and rarely have to think about. Our units have been rock solid and have never experienced any unexpected downtime, and upgrades are just a couple button clicks to deploy, or roll back.For small offices, with minimal traffic this may be using a sledgehammer to put in a push pin. It will work great, but the devices is likely over engineered for small offices (<50 people). That being said, price-wise it's still a great solution when compared to competing products and being from Symantec, you know it's going to be around and support for the long term.
Anonymous | TrustRadius Reviewer

Untangle NG Firewall

Untangle is very strong in the "traditional" sense of security. That means an edge appliance that either works with an existing router or is the router itself (recommended). This approach has also been adapted well to cloud environments in order to protect virtual servers and VDI workstations.As mentioned earlier, many schools are using cloud-based filtering for their 1:1 solutions for their students. This is an area where Untangle is unable to serve. Some have used an instance of Untangle in the cloud with VPN to serve their remote needs, but it is not the same as solutions that are designed for cloud-based filtering of devices without VPN.
Bryce Holland | TrustRadius Reviewer

Feature Rating Comparison

Firewall

Symantec WebFilter / Intelligence Services
Untangle NG Firewall
9.5
Identification Technologies
Symantec WebFilter / Intelligence Services
Untangle NG Firewall
8.8
Visualization Tools
Symantec WebFilter / Intelligence Services
Untangle NG Firewall
9.5
Content Inspection
Symantec WebFilter / Intelligence Services
Untangle NG Firewall
9.3
Policy-based Controls
Symantec WebFilter / Intelligence Services
Untangle NG Firewall
9.7
Active Directory and LDAP
Symantec WebFilter / Intelligence Services
Untangle NG Firewall
8.8
Firewall Management Console
Symantec WebFilter / Intelligence Services
Untangle NG Firewall
9.8
Reporting and Logging
Symantec WebFilter / Intelligence Services
Untangle NG Firewall
9.3
VPN
Symantec WebFilter / Intelligence Services
Untangle NG Firewall
10.0
High Availability
Symantec WebFilter / Intelligence Services
Untangle NG Firewall
10.0
Stateful Inspection
Symantec WebFilter / Intelligence Services
Untangle NG Firewall
9.5
Proxy Server
Symantec WebFilter / Intelligence Services
Untangle NG Firewall
10.0

Pros

Symantec WebFilter / Intelligence Services

  • Excellent at preventing unwanted browsing and malicious sites
  • Great reporting, useful to see potential issues and/or sites that may need to be reviewed for potential whitelisting.
  • Perfect system for kiosk environments, limiting browsing to local on-network sites until the user authenticates
Anonymous | TrustRadius Reviewer

Untangle NG Firewall

  • Web Filtering is strong, and can also do application fingerprinting to allow Facebook, but not Facebook games. Secondly, a separate partition called a "rack" can be set up to give one subnet or group of users different web filtering policies than another. For example, teachers would get more freedom to browse the web than students at a school.
  • Built-in SD-WAN connectivity as part of your license. IPSEC tunnel creation is also amazingly easy.
  • Will install on any x86 hardware created in the last 5-10 years. Ram and processor requirements per user are very low.
  • Reporting is phenomenal, however you can get death by details very easily.
Anonymous | TrustRadius Reviewer

Cons

Symantec WebFilter / Intelligence Services

  • The admin interface would be better off not using Java
  • Setting up SSL properly can be a bit challenging
  • Could really use a better source for training, like a library of how-to videos
Anonymous | TrustRadius Reviewer

Untangle NG Firewall

  • The full suite can be expensive for business but will be powerful enough.
  • The full suite for home or small office isn't that bad of a price but may be out of reach for most home users but remember the basics are FREE so anyone can get started with it.
  • I would like to see it promoted for mid to large businesses as I think it can handle it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Symantec WebFilter / Intelligence Services

No score
No answers yet
No answers on this topic

Untangle NG Firewall

Untangle NG Firewall 10.0
Based on 1 answer
Service renewal is in Feb 2021. We will be renewing!
Anonymous | TrustRadius Reviewer

Usability

Symantec WebFilter / Intelligence Services

Symantec WebFilter / Intelligence Services 5.0
Based on 1 answer
I really like the system, it's easy to use and mostly intuitive. I would have gone 10/10, but the management interface uses Java, and that seems to always make things a bit harder to start. Once everything is loaded and running, it's great - but it does require me to maintain a compatible version of Java on the machine I use to access the system, I'd be much happier with some kind of HTML5 interface.I also deducted 1 point for the functionality of the refer filter - it works as expected, but if the site isn't coded with the correct refer header, like Microsoft's site - then some page elements get stripped and pages only render about 98% correctly. I know that's not in Symantec's list of responsibilities, but having a filter that doesn't fully understand CDNs is worth the 1 point ding.
Anonymous | TrustRadius Reviewer

Untangle NG Firewall

No score
No answers yet
No answers on this topic

Support Rating

Symantec WebFilter / Intelligence Services

Symantec WebFilter / Intelligence Services 10.0
Based on 1 answer
I've had exactly 1 problem in 8 years, I contacted support via the customer portal, less than an hour later I found myself in a screen share with a support tech who not only fixed my configuration error, but also took the time to ask about my usage and offered some great tips on changes. It was just one support incident, but I was impressed by the speed of response to a non-critical issue as well as the depth of product knowledge the support engineer had.
Anonymous | TrustRadius Reviewer

Untangle NG Firewall

Untangle NG Firewall 8.7
Based on 3 answers
I haven't used them much, but they did answer my question quickly.
Matthew Ingram | TrustRadius Reviewer

Alternatives Considered

Symantec WebFilter / Intelligence Services

Symantec WebFilter / Intelligence Services solution was a simple 1U appliance that does everything we need, compared to the Forcepoint solution which required a virtual appliance, a database server, a log server, and a management server - the licensing costs alone make the Symantec WebFilter / Intelligence Services solution a clear winner. The Forcepoint solution is really good, it just requires such a big footprint without delivering much beyond what the Symantec WebFilter / Intelligence Services solution does with a single unit.
Anonymous | TrustRadius Reviewer

Untangle NG Firewall

NG Firewall was much more friendly in terms of layout and ease of use, the apps section is familiar to anyone and the config while in a sort of odd order is very clearly laid out. I also appreciate Untangle's endless educational videos and the support can't be beat. Overall it was more of a complete package
Anonymous | TrustRadius Reviewer

Return on Investment

Symantec WebFilter / Intelligence Services

  • Helps maintain network security and prevents malicious browsing
  • Helps to prevent dangerous internet usage from network servers
  • Relatively low cost means fast ROI with drastically reduced security response costs
Anonymous | TrustRadius Reviewer

Untangle NG Firewall

  • The positive is the savings in time the IT department has recouped by not having to continuously clean and maintain end point computers. Not to mention helping end user use their time more wisely by not wasting time on non-work related web activities.
  • The only negative is complaints from end users about the restrictions.
Ken Thomas | TrustRadius Reviewer

Pricing Details

Symantec WebFilter / Intelligence Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Symantec WebFilter / Intelligence Services Editions & Modules

Additional Pricing Details

Untangle NG Firewall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Untangle NG Firewall Editions & Modules

On-premise Edition
z4 appliance$2991
z4w appliance$3291
z4 Plus appliance$399.001
z6 appliance$1199.001
z12 appliance$1999.001
z20 appliance$3499.001
  1. one-time purchase
SaaS Edition
Open Source Firewall$0.001
NG Firewall Complete$25.002
  1. free under the GNU General Public License (GPL)
  2. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Symantec WebFilter / Intelligence Services
9.0
Untangle NG Firewall
9.7

Likelihood to Renew

Symantec WebFilter / Intelligence Services
Untangle NG Firewall
10.0

Usability

Symantec WebFilter / Intelligence Services
5.0
Untangle NG Firewall

Support Rating

Symantec WebFilter / Intelligence Services
10.0
Untangle NG Firewall
8.7

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