syncHR vs. UKG Pro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
syncHR
Score 6.0 out of 10
Mid-Size Companies (51-1,000 employees)
SyncHR headquartered in Oakland, California offers their eponymous platform for HR management, benefits and payroll.N/A
UKG Pro
Score 8.0 out of 10
N/A
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.N/A
Pricing
syncHRUKG Pro
Editions & Modules
syncHR v5.9
Varies
Per User per Month
No answers on this topic
Offerings
Pricing Offerings
syncHRUKG Pro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsSyncHR charges a one-time implementation fee plus a PEPM fee. All charges are based on employer size and complexity.
More Pricing Information
Community Pulse
syncHRUKG Pro
Considered Both Products
syncHR
Chose syncHR
As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these …
UKG Pro
Chose UKG Pro
After spending six months to implement and go live with synchro, we knew we need to return to UKG within a month.
Top Pros
Top Cons
Features
syncHRUKG Pro
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
syncHR
9.4
1 Ratings
18% above category average
UKG Pro
8.3
803 Ratings
6% above category average
Employee demographic data9.01 Ratings8.7731 Ratings
Employment history10.01 Ratings8.7762 Ratings
Job profiles and administration9.01 Ratings8.6733 Ratings
Workflow for transfers, promotions, pay raises, etc.10.01 Ratings8.3721 Ratings
Organizational charting10.01 Ratings7.7643 Ratings
Organization and location management10.01 Ratings8.2656 Ratings
Compliance data (COBRA, OSHA, etc.)8.01 Ratings8.1517 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
syncHR
9.4
1 Ratings
16% above category average
UKG Pro
8.6
746 Ratings
7% above category average
Pay calculation10.01 Ratings9.0709 Ratings
Benefit plan administration9.01 Ratings8.1643 Ratings
Direct deposit files10.01 Ratings9.3702 Ratings
Salary revision and increment management10.01 Ratings8.8573 Ratings
Reimbursement management8.01 Ratings8.057 Ratings
Support for external payroll vendors00 Ratings8.2336 Ratings
Off-cycle/On-Demand payment00 Ratings8.8231 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
syncHR
9.0
1 Ratings
11% above category average
UKG Pro
8.4
563 Ratings
4% above category average
Approval workflow9.01 Ratings8.8504 Ratings
Balance details9.01 Ratings8.4529 Ratings
Annual carry-forward and encashment9.01 Ratings8.1434 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
syncHR
9.2
1 Ratings
13% above category average
UKG Pro
8.5
798 Ratings
5% above category average
View and generate pay and benefit information10.01 Ratings8.8769 Ratings
Update personal information10.01 Ratings8.9776 Ratings
View company policy documentation9.01 Ratings8.5564 Ratings
Employee recognition8.01 Ratings7.4287 Ratings
View job history9.01 Ratings8.9759 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
syncHR
10.0
1 Ratings
25% above category average
UKG Pro
8.5
189 Ratings
9% above category average
Tracking of all physical assets10.01 Ratings8.5189 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
syncHR
10.0
1 Ratings
27% above category average
UKG Pro
7.7
734 Ratings
1% above category average
Report builder10.01 Ratings7.7714 Ratings
Pre-built reports10.01 Ratings7.9724 Ratings
Ability to combine HR data with external data10.01 Ratings7.5495 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
syncHR
10.0
1 Ratings
22% above category average
UKG Pro
8.6
557 Ratings
7% above category average
New hire portal10.01 Ratings8.6554 Ratings
Manager tracking tools10.01 Ratings8.6444 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
syncHR
9.0
1 Ratings
10% above category average
UKG Pro
7.9
377 Ratings
3% below category average
Corporate goal setting9.01 Ratings8.1293 Ratings
Individual goal setting9.01 Ratings7.7359 Ratings
Line-of sight-visibility9.01 Ratings7.9251 Ratings
Performance tracking9.01 Ratings7.8333 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
syncHR
8.4
1 Ratings
6% above category average
UKG Pro
8.1
465 Ratings
2% above category average
Performance plans9.01 Ratings7.8415 Ratings
Performance improvement plans9.01 Ratings7.7326 Ratings
Review status tracking8.01 Ratings8.3436 Ratings
Review reminders8.01 Ratings8.3397 Ratings
Multiple review frequency8.01 Ratings8.3337 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
syncHR
8.9
1 Ratings
14% above category average
UKG Pro
8.5
456 Ratings
9% above category average
Job Requisition Management9.01 Ratings8.8434 Ratings
Company Website Posting9.01 Ratings9.1422 Ratings
Publish to Social Media9.01 Ratings8.7333 Ratings
Job Search Site Posting9.01 Ratings8.8390 Ratings
Duplicate Candidate Prevention8.01 Ratings7.1323 Ratings
Applicant Tracking9.01 Ratings8.6421 Ratings
Notifications and Alerts9.01 Ratings8.4388 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
syncHR
-
Ratings
UKG Pro
8.4
187 Ratings
6% above category average
Create succession plans/pools00 Ratings8.5155 Ratings
Candidate ranking00 Ratings8.3164 Ratings
Candidate search00 Ratings8.4163 Ratings
Candidate development00 Ratings8.5152 Ratings
Best Alternatives
syncHRUKG Pro
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
syncHRUKG Pro
Likelihood to Recommend
9.0
(1 ratings)
8.3
(928 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(194 ratings)
Usability
10.0
(1 ratings)
8.5
(188 ratings)
Availability
-
(0 ratings)
10.0
(74 ratings)
Performance
-
(0 ratings)
9.4
(331 ratings)
Support Rating
9.0
(1 ratings)
6.6
(492 ratings)
In-Person Training
-
(0 ratings)
9.6
(87 ratings)
Online Training
10.0
(1 ratings)
9.1
(202 ratings)
Implementation Rating
9.0
(1 ratings)
9.9
(86 ratings)
Configurability
-
(0 ratings)
9.9
(76 ratings)
Ease of integration
-
(0 ratings)
9.9
(65 ratings)
Product Scalability
-
(0 ratings)
9.4
(93 ratings)
Vendor post-sale
-
(0 ratings)
8.0
(55 ratings)
Vendor pre-sale
-
(0 ratings)
9.9
(48 ratings)
User Testimonials
syncHRUKG Pro
Likelihood to Recommend
SyncHR
syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
Read full review
UKG
UKG did well when we had issues with employees working for both agencies. We called the Rapid Response Team, and they fixed those issues on their back end. Another example is with the Amended W-2 form; they gave us instructions to do it ourselves, but it was not working, and need to make phone calls to get help.
Read full review
Pros
SyncHR
  • Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
  • A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
  • Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
  • Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
  • Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
Read full review
UKG
  • UKG has an amazing support team to reach out to if assistance is needed
  • All add-ons of UKG Pro integrate seamlessly making it a powerful software program
  • UKG Pro is very configurable to meet the specific needs of companies
  • It is easy to use and navigate
  • The mobile app is loved by all employees and provides on-demand access
  • The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
  • The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
Read full review
Cons
SyncHR
  • Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
  • Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
  • Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
Read full review
UKG
  • As UKG is aware, the support for customers needs some improvement. As the recent changes to the staffing/support hierarchy take effect, I hope to see some relief to the current frustrations.
  • As the UKG Pro products evolve, they need to become more integrated and less segmented. Having to purchase multiple products that then need to coordinate for processing leads to issues.
  • As users, we have a lot of options for self-service and customization, but some simple fixes still require assistance from UKG support. Give us the power to help ourselves whenever possible.
Read full review
Likelihood to Renew
SyncHR
No answers on this topic
UKG
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Read full review
Usability
SyncHR
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
Read full review
UKG
Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof
Read full review
Reliability and Availability
SyncHR
No answers on this topic
UKG
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
Read full review
Performance
SyncHR
No answers on this topic
UKG
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Read full review
Support Rating
SyncHR
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
Read full review
UKG
Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
Read full review
In-Person Training
SyncHR
No answers on this topic
UKG
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Read full review
Online Training
SyncHR
Training was very well done and thorough
Read full review
UKG
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
Read full review
Implementation Rating
SyncHR
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
Read full review
UKG
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
Read full review
Alternatives Considered
SyncHR
As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
Read full review
UKG
My experience with HRIS systems is limited to UKG Pro. It is the only HRIS I have worked with. I have worked with other systems that perform the tasks of some of its models and have found that when used with the various modules the overall experience with UKG is great. The ability to have all of the modules on the same platform makes the integration between UKG Pro and the modules great!
Read full review
Scalability
SyncHR
No answers on this topic
UKG
Read full review
Return on Investment
SyncHR
  • Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
  • When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
  • Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
  • Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
Read full review
UKG
  • We have increased our HR activities to 85% through UKG. OSHA and Leave need to be pulled in
  • Reduced from a 1000 pieces of pay statements to @ 10 per pay roll through Direct deposit and cash pay cards.
  • Onboarding signoffs have improved audit records for signed job descriptions, i-9 forms, hand book sign off and policy sign off
Read full review
ScreenShots

syncHR Screenshots

Screenshot of Org ChartScreenshot of ESS PortalScreenshot of Ad-Hoc Report WriterScreenshot of Time & Attendance

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice