What users are saying about
15 Ratings
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Score 9 out of 100
4 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Synthesio

Synthesio works well in delivering analytics. Logging in and viewing data is easy. When reporting to upper management, the tool is not the best. I think it could have real-time updates to displays. We are solving this by paying for the API access and exporting to our own dashboard solution.c
Anonymous | TrustRadius Reviewer

Visible Intelligence

The only time I have trouble recommending Visible is to my clients of specific markets. We work with several McDonald's co-ops and we can't narrow our searches to a specific region for example, to the state of Iowa or Kansas City region.
Anonymous | TrustRadius Reviewer

Pros

Synthesio

  • User friendly modules
  • Easy to use
  • Interactive data charts
Anonymous | TrustRadius Reviewer

Visible Intelligence

  • The way the cloud of related terms, a.k.a "social media differentiating terms", was organized into a chart with the frequency of appearance was extremely helpful. Each term was also a link to other terms that may be related to your research as well, which was insightful.
  • Visible Intelligence allows you to view the differentiating terms across platforms. This is particularly a useful tool when trying to compare and understand what is being said and where exactly (Blogs, Twitter, Facebook, etc.)
  • Most of the social media analytical tools allow you to view "sample content". However, and I find this extremely useful in many cases, Visible Intelligence allows you to directly connect with the person that posted the content. Because of such feature more clarification can be accomplished.
Israa Bukhari | TrustRadius Reviewer

Cons

Synthesio

  • I’d love better graphics when I pull reports.
  • The sentiment data is still inaccurate.
  • We are unable to weed out all mentions of the arena associated with the bank.
Alison Walkley | TrustRadius Reviewer

Visible Intelligence

  • Firehose terms. I wish there was a place in setting or somewhere that let us know what firehose terms we currently have. To make it really great it would be nice for it to also show a history of what terms we had in the past with dates and the start dates of current firehose terms. I can't tell you how many times we've had to reach out to our rep to let us know what we currently have in place and when you have multiple users in the agency using the tool, it's near impossible to keep track of when changes were made.
  • Exports, I wish there was a way to have larger exports. And if you can't, an easier way to break down larger exports. For example, say my timeframe is only 1 day and I have over 20,000 results in that day– there is no way for me to export all of those results by breaking it down because my only options are most recent, most relevant, klout, most confident, most influential, most followers, positive, negative. There's no option to break down 1 day by the first 20,000 then the second 20,000 and so on. Instead I have to then manually break it down by media type and hope each one of those is less than 20,000.
  • Author influence, I know this algorithm is tricky but at the very least I think it could be better explained within the tool so when clients ask questions we can answer them. It could be nice to have some filtering options with this because several authors get a 99 score and it's not valuable information.
  • Tagging, when tagging content it is extremely annoying that I can't add new tags in the "select tags" drop down. It takes too much time to go in to where I can add new tags and then go back to where I was.
  • It'd also be nice to have setting for a stream where only a certain folder or folders of tags display. So when I'm in client x's search the only tags that display are client x's instead of all 5 clients and I have to keep scrolling through to find what I need.
  • Archive, when you hit archive on a post it does nothing. It stays in your search and ends up in all you charts which skews your data. What I do now is I created an actual tag called "archive" (because if I didn't tag it with that and I exported everything nothing in the excel doc tells me I hit Visible's archive button for that result) I export the search, I remove everything I tagged as "archive" in excel and then I manual make charts. When I hit Visible's "archive" button it should be completely removed and if I made a mistake and I want to un-archive it, there should be a section where I can go and see everything I archived and be able to un-archive it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Synthesio

Synthesio 7.0
Based on 2 answers
Ben Farkas was the representative that worked with us on this project, while we have been very excited with the work he provided, especially the customer service, we just did not have enough time with the product hands on to be comfortable giving it the 10 we think it deserves. As the Data tracking was done beyond our expectations and the finished product (infographic) were all excellent, we used this service to fill our need in being shorthanded to cover the data ourselves. Synthesio provided outstanding customer service, their data tracking and materials where top notch, just we lacked the hands on experience to speak to everyday use.
Basil C. Puglisi, M.P.A. | TrustRadius Reviewer

Visible Intelligence

Visible Intelligence 7.0
Based on 2 answers
I loved the way Visible Intelligence was similar yet different from Radian6. Although I have more experience with Radian6, it still wasn't hard to use and get familiar with Visible Intelligence. I personally liked how easy it was to do your "thing" and conduct your analysis using VI. That is plenty of reason for me to consider re-using it in any project that requires social media analysis.
Israa Bukhari | TrustRadius Reviewer

Usability

Synthesio

No score
No answers yet
No answers on this topic

Visible Intelligence

Visible Intelligence 8.0
Based on 1 answer
It's easy to user once you become familiar with it
Anonymous | TrustRadius Reviewer

Support Rating

Synthesio

Synthesio 10.0
Based on 1 answer
Everything we needed was handled, in many cases during the first time we used Synthesio the representative made adjustments and explained them to us, some things we did not even consider when setting up the service.
Basil C. Puglisi, M.P.A. | TrustRadius Reviewer

Visible Intelligence

Visible Intelligence 8.0
Based on 1 answer
My rep is always helpful and is timely with my requests
Anonymous | TrustRadius Reviewer

Alternatives Considered

Synthesio

We've evaluated several other listening platforms. What we like about Synthesio are unlimited mentions. It allows us to focus less on cost and more on value.
Anonymous | TrustRadius Reviewer

Visible Intelligence

No answers on this topic

Return on Investment

Synthesio

  • Increased brand awareness, perception and overall campaign progress.
Anonymous | TrustRadius Reviewer

Visible Intelligence

  • Faster/better content analysis.
  • Faster return time of reports.
Israa Bukhari | TrustRadius Reviewer

Pricing Details

Synthesio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Synthesio Editions & Modules

Edition
Synthesio$1,200.001
  1. Per Month
Additional Pricing Details

Visible Intelligence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Visible Intelligence Editions & Modules

Additional Pricing Details

Add comparison