What users are saying about
31 Ratings
31 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Sysomos Expion

Sysomos Expion is best suited, in my opinion, to offices where either you have only one moderator/manager OR where multiple users plan to manage a specific channel. Without live updates, it gets far too complicated for multiple users to manage the exact same workload
Joshua P. Kennedy profile photo

Feature Rating Comparison

Listening/monitoring

Sysomos Expion
7.9
Boolean keyword searches
Sysomos Expion
8.1
Filtering out noise/spam
Sysomos Expion
8.3
Sentiment analysis
Sysomos Expion
7.5
Broad channel coverage
Sysomos Expion
7.9

Publishing

Sysomos Expion
7.0
Content planning and scheduling
Sysomos Expion
7.6
Audience targeting
Sysomos Expion
6.7
Content optimization
Sysomos Expion
6.7
Workflow management
Sysomos Expion
6.9

Engagement

Sysomos Expion
6.6
Automated routing and prioritization
Sysomos Expion
7.1
Customer interaction histories
Sysomos Expion
6.0
Bulk actions
Sysomos Expion
6.7

Marketing

Sysomos Expion
5.7
Lead generation
Sysomos Expion
6.4
Content marketing
Sysomos Expion
6.1
Paid media management
Sysomos Expion
5.0
Campaigns and promotions
Sysomos Expion
5.3

Channel coverage/integration

Sysomos Expion
7.3
Twitter
Sysomos Expion
8.2
Facebook
Sysomos Expion
7.2
LinkedIn
Sysomos Expion
7.9
Google+
Sysomos Expion
7.6
Instagram
Sysomos Expion
5.8
Pinterest
Sysomos Expion
7.2
YouTube
Sysomos Expion
7.2

Reporting/analytics

Sysomos Expion
7.4
Campaign success analytics
Sysomos Expion
7.3
Real-time tracking
Sysomos Expion
7.7
Competitor analysis
Sysomos Expion
7.4

Account management

Sysomos Expion
6.5
Role-based user permissions & privileges
Sysomos Expion
6.6
Mobile access
Sysomos Expion
6.5

Pros

Sysomos Expion

  • Sysomos Heartbeat: the proactive social media monitoring software. The dashboard was efficient and minimalist, and provided detailed reporting on where the social conversation was held for each individual hotel. The rich data and the simplicity of the dashboard made this tool particularly useful and easy to implement -- it was also easier to train new employees with the software.
  • Sysomos Heartbeat: We also used it to keep track of any crisis that arose. The tool made it easy to catch any spikes in conversation that would spread rapidly either across one channel or multiple channels.
  • Customer Service: Our hotels receive lots of inquiries, requests, payments, and reviews through various social channels. Sysomos helped keep track of them.
No photo available

Cons

Sysomos Expion

  • We use the App builder regularly, and I'd like to see more flexibility in some aspects of the current templates.
  • For example: Some times we do not want email selection to be mandatory and in some templates there is no option to change.
Kelly Cates profile photo

Likelihood to Renew

Sysomos Expion

Sysomos Expion 6.8
Based on 12 answers
The only negative is sometimes the tool is slow and freezes, which can be frustrating. Because we have so many locations, it's very time-consuming to publish content, so I would like the tool to be faster so I can be more efficient. Other than that, I enjoy using Expion
No photo available

Support

Sysomos Expion

Sysomos Expion 10.0
Based on 1 answer
Every time I had a question, I received a fast detailed response and help when I needed it. If a feature was not currently available, it was often added to a list of features to be added at a later time or the team provided me with a workaround that worked almost as well..
No photo available

Implementation

Sysomos Expion

Sysomos Expion 10.0
Based on 2 answers
Implementation was so easy I dont even remember it!
Kelly Cates profile photo

Alternatives Considered

Sysomos Expion

I think that Sysomos is the less complex version of Crimson Hexagon and Brandwatch. This tool may be better for small businesses or agencies that have a low budget in terms of tool and platform management. I think that Crimson and Brandwatch are much more updated and complex in their overall offerings
No photo available

Return on Investment

Sysomos Expion

  • Lowered costs and overhead when Expion got introduced as we now use one centralized solution for all of our social media work
  • We can finally calculate ROI with ease and understand our campaign performance through proper tracking and analytics
  • Competition tracking was never easier
No photo available

Pricing Details

Sysomos Expion

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Sysomos Expion
7.7

Likelihood to Renew

Sysomos Expion
6.8

Support

Sysomos Expion
10.0

Implementation

Sysomos Expion
10.0

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