What users are saying about

Sysomos Expion

29 Ratings

Sysomos Expion

29 Ratings
Score 7.1 out of 101

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Likelihood to Recommend

Sysomos Expion

Sysomos Expion is best suited, in my opinion, to offices where either you have only one moderator/manager OR where multiple users plan to manage a specific channel. Without live updates, it gets far too complicated for multiple users to manage the exact same workload

Feature Rating Comparison

Listening/monitoring

Sysomos Expion
6.3
Boolean keyword searches
Sysomos Expion
5.2
Filtering out noise/spam
Sysomos Expion
6.8
Sentiment analysis
Sysomos Expion
7.8
Broad channel coverage
Sysomos Expion
5.2

Publishing

Sysomos Expion
5.9
Content planning and scheduling
Sysomos Expion
8.1
Audience targeting
Sysomos Expion
5.2
Content optimization
Sysomos Expion
5.2
Workflow management
Sysomos Expion
5.2

Engagement

Sysomos Expion
8.1
Automated routing and prioritization
Sysomos Expion
8.4
Customer interaction histories
Sysomos Expion
6.1
Bulk actions
Sysomos Expion
9.7

Marketing

Sysomos Expion
7.4
Lead generation
Sysomos Expion
7.3
Content marketing
Sysomos Expion
8.0
Paid media management
Sysomos Expion
7.3
Campaigns and promotions
Sysomos Expion
7.1

Channel coverage/integration

Sysomos Expion
4.9
Twitter
Sysomos Expion
7.1
Facebook
Sysomos Expion
8.9
LinkedIn
Sysomos Expion
4.1
Google+
Sysomos Expion
4.7
Instagram
Sysomos Expion
4.5
Pinterest
Sysomos Expion
2.6
YouTube
Sysomos Expion
2.7

Reporting/analytics

Sysomos Expion
4.8
Campaign success analytics
Sysomos Expion
6.1
Real-time tracking
Sysomos Expion
5.2
Competitor analysis
Sysomos Expion
3.2

Account management

Sysomos Expion
6.9
Role-based user permissions & privileges
Sysomos Expion
8.0
Mobile access
Sysomos Expion
5.8

Pros

  • Social media planning - you can plan your entire day, week or month of posts out in advance.
  • Time management - you can schedule multiple posts at once which saves you time.
  • The ability to post on multiple platforms at once.

Cons

  • As most of the tools dealing with Social Networks the biggest issues come when you spend more time executing an action than doing your job. This comes from the difficulties of bringing any feature and function from the front end social network to the Social Media Management Tool.
  • When the tech team does some improvement there are some issues and this has not been effectively communicated.

Likelihood to Renew

Sysomos Expion6.8
Based on 12 answers
I don't foresee using it in the immediate future, as my current company is much smaller than the others, however if it came to be that we had the budget and infrastructure to support using such a tool, I would most likely recommend it if the purchasing decision was up to me.

Support

Sysomos Expion10.0
Based on 1 answer
Every time I had a question, I received a fast detailed response and help when I needed it. If a feature was not currently available, it was often added to a list of features to be added at a later time or the team provided me with a workaround that worked almost as well..

Implementation

Sysomos Expion10.0
Based on 2 answers
Implementation was so easy I dont even remember it!

Alternatives Considered

Sysomos Expion was a solid tool that really played well against their competition. Their main advantage is likely their pricing and their customer service. Their pricing was by far the best in terms of pricing for the most amount of product. Their customer service is also significant. They stay with you every step of the way.

Return on Investment

  • Increased efficiency and service for clients: less time doing manual labor and more time able to spent being strategic
  • Cost efficiency. They are a better product at a fraction of the cost.

Pricing Details

Sysomos Expion

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details