What users are saying about
31 Ratings
31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Add comparison

Likelihood to Recommend

Sysomos Expion

Sysomos Expion is best suited, in my opinion, to offices where either you have only one moderator/manager OR where multiple users plan to manage a specific channel. Without live updates, it gets far too complicated for multiple users to manage the exact same workload
Joshua P. Kennedy profile photo

Feature Rating Comparison

Listening/monitoring

Sysomos Expion
7.9
Boolean keyword searches
Sysomos Expion
7.7
Filtering out noise/spam
Sysomos Expion
8.6
Sentiment analysis
Sysomos Expion
8.0
Broad channel coverage
Sysomos Expion
7.3

Publishing

Sysomos Expion
7.7
Content planning and scheduling
Sysomos Expion
9.0
Audience targeting
Sysomos Expion
7.2
Content optimization
Sysomos Expion
7.2
Workflow management
Sysomos Expion
7.4

Engagement

Sysomos Expion
7.5
Automated routing and prioritization
Sysomos Expion
8.5
Customer interaction histories
Sysomos Expion
6.8
Bulk actions
Sysomos Expion
7.1

Marketing

Sysomos Expion
7.4
Lead generation
Sysomos Expion
8.0
Content marketing
Sysomos Expion
7.5
Paid media management
Sysomos Expion
7.3
Campaigns and promotions
Sysomos Expion
7.0

Channel coverage/integration

Sysomos Expion
6.3
Twitter
Sysomos Expion
8.0
Facebook
Sysomos Expion
8.6
LinkedIn
Sysomos Expion
6.7
Google+
Sysomos Expion
5.0
Instagram
Sysomos Expion
5.9
Pinterest
Sysomos Expion
4.8
YouTube
Sysomos Expion
4.8

Reporting/analytics

Sysomos Expion
7.1
Campaign success analytics
Sysomos Expion
7.6
Real-time tracking
Sysomos Expion
7.2
Competitor analysis
Sysomos Expion
6.5

Account management

Sysomos Expion
7.3
Role-based user permissions & privileges
Sysomos Expion
7.2
Mobile access
Sysomos Expion
7.5

Pros

  • Sysomos Heartbeat: the proactive social media monitoring software. The dashboard was efficient and minimalist, and provided detailed reporting on where the social conversation was held for each individual hotel. The rich data and the simplicity of the dashboard made this tool particularly useful and easy to implement -- it was also easier to train new employees with the software.
  • Sysomos Heartbeat: We also used it to keep track of any crisis that arose. The tool made it easy to catch any spikes in conversation that would spread rapidly either across one channel or multiple channels.
  • Customer Service: Our hotels receive lots of inquiries, requests, payments, and reviews through various social channels. Sysomos helped keep track of them.
No photo available

Cons

  • Slow/clunky: the dashboard wasn't always as fast and load times were slow. When scheduling content for 90 hotels, this can be particularly burdensome.
  • Scheduled posts would often not post or go through.
  • The dashboard did have some responsiveness issues, and wasn't as user friendly as expected or marketed.
No photo available

Likelihood to Renew

Sysomos Expion6.8
Based on 12 answers
We are into our third year of partnering with Expion.
Kelly Cates profile photo

Support

Sysomos Expion10.0
Based on 1 answer
Every time I had a question, I received a fast detailed response and help when I needed it. If a feature was not currently available, it was often added to a list of features to be added at a later time or the team provided me with a workaround that worked almost as well..
No photo available

Implementation

Sysomos Expion10.0
Based on 2 answers
Implementation was so easy I dont even remember it!
Kelly Cates profile photo

Alternatives Considered

We have used Buddy Media and Vitrue (Oracle) in the past and once we found Expion have not considered going back.Customer service is key to our relationship with Expion and they provide the best levels I have experienced.I cant say enough about how available they are and proactive to help with any scenario for reporting or creating apps I may encounter.
Kelly Cates profile photo

Return on Investment

  • Sentiment Analysis
  • Social Media Results
  • Social Media Content Management
No photo available

Pricing Details

Sysomos Expion

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details