What users are saying about

Sysomos MAP

41 Ratings

Sysomos MAP

41 Ratings
Score 7.8 out of 101

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Likelihood to Recommend

Sysomos MAP

Sysomos is well suited for real-time monitoring, social campaign awareness tracking (especially the ones using hashtags), media news influence, competitive analysis and corporate communications narratives. If you are looking for a monthly reporting tool, you don't need Sysomos. This is a tool you want to use everyday to understand what people online are saying on a daily basis
Stefania Accardo profile photo

Pros

  • Identifies conversation around a product or service
  • Tests brand perceptions around the 5 W's & how (ex: who is talking about my product? where are they talking? how are they describing it?)
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Cons

  • Sentiment scoring could be more qualitative - typically the majority of sentiment is categorized as neutral
  • Logo search - searching social content by brand icons helps filter out irrelevant content
  • Context around negative sentiment - some words are categorized as negative when they are actually positive
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Likelihood to Renew

Sysomos MAP8.9
Based on 10 answers
Fills a big need for flexible and quick-turn social listening.
Ryan Smith profile photo

Usability

Sysomos MAP9.0
Based on 5 answers
Like all software products, Sysomos has a learning curve. However, the UI is significantly better than some of the other tools we looked at. Even without training, a competent person could jump in and do the basics.
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Reliability and Availability

Sysomos MAP8.0
Based on 4 answers
100%. Never saw any down time.
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Performance

Sysomos MAP8.3
Based on 4 answers
Intense queries sometimes took a minute or so, but generally the performance was great.
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Support

Sysomos MAP7.2
Based on 5 answers
Our support team is great at quickly getting back to us and has been very helpful in assisting with multiple on-boardings as new segments of the agency begin using the tool.
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Online Training

Sysomos MAP8.0
Based on 5 answers
We had a kick-off training with the whole team where they walked us through the functionality. This was a pretty effective and comprehensive training.
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Implementation

Sysomos MAP8.0
Based on 5 answers
Some users might require some help getting keyword sets built if they are new to social listening.
Ryan Smith profile photo

Alternatives Considered

Sysomos MAP was chosen by my colleagues before I came to my agency.
Samantha Baier profile photo

Return on Investment

  • It was very important to be able to scrape conversations that are dated. Sysomos MAP does this better than any tool we tried.
Johnny Spicer profile photo

Pricing Details

Sysomos MAP

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details