SCOM vs Zabbix

• Pick real-time health data from a large number of systems through their agent services installed on those remote systems.
• Have the ability to directly create an incident in snow with its SCOM-SNOW Integration pack.
• Have the capability to design activities to perform actions on apps or infrastructure components directly from SCOM Dashboard.

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• Zabbix is able to provide us a single pane of glass for monitoring. It can handle Systems, Database, Network and application level alerts and send those alerts to the appropriate parties.
• Zabbix graphs all metrics that come in. This means it's easy to spot trends and create alerts based on when those trends cross user-defined thresholds.
• Zabbix allows for the escalation of issues. If someone sleeps through an alert in the middle of the night, it can easily be escalated to the next tier.

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• One of the biggest drawbacks to SCOM is the sheer scope and complexity of the system. This can be a pro and a con. The system is very customizable, what you put into it is what you'll get out of it. That said, the learning curve is fairly steep. An organization needs to be committed to putting time and resources into SCOM to get the most out of it. I've heard stories from colleagues of several different companies that invested in SCOM and then abandoned it due to the excessive time and care required.
• SCOM is expensive. Not only is the enterprise licensing costly, SCOM requires it's own servers, operational and warehouse databases to be maintained.
• The OOB SCOM reports are a bit clunky and feel outdated.

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• The first time that you use Zabbix, it may not be immediately obvious where everything is or how to find exactly what you want, but I think that it's UI is constantly improving with each new release. Training is also a great resource to resolve these types of problems.
• While Zabbix allows in-depth customization of alerts to various applications (such as Slack, HipChat, Mattermost, or even SMS, etc.), I would love to see these options as built-in upon installation.
• I have personally never found the "Maps" feature of Zabbix incredibly useful as I find it complicated to configure, but I should probably investigate its documentation further.

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• We wanted to make sure that updates and patches deployed are actually successfully installed on devices and other tools cannot match SCOM for detailed feedback on deployment status.
• We can now confidently provide management and security teams on successful update of security patches with high accuracy.
• Deployment complexity took over a year to fully implement all necessary features with help of consultants and in house teams. Wish it was simpler.

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• By integrating Zabbix with Rundeck, we have been able to auto-resolve issues in our infrastructure which means lesser on-call alerts.
• Zabbix and PagerDuty let us response to business critical issues instantly.
• Zabbix dashboards and screens let us get an insight into the status of our infrastructure visually.

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