What users are saying about
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Top Rated
76 Ratings
Top Rated
71 Ratings

Talkdesk

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Top Rated
76 Ratings
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Score 7.5 out of 101
Top Rated
71 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.4 out of 101

Likelihood to Recommend

Talkdesk

Talkdesk is great for call centers and anyone that has a job that makes calls all the time. Talkdesk isn't appropriate for people who don't require to make calls all the time at their jobs. Like a doctor wouldn't need Talkdesk but someone in a sales role would definitely benefit from it.
No photo available

Tenfold

I would recommend Tenfold to any company with CRM or account management software. Being able to manage future appointments and to document it all in one step will increase efficiency.
Linda Brann profile photo

Feature Rating Comparison

Contact Center Software

Talkdesk
8.0
Tenfold
Agent dashboard
Talkdesk
8.4
Tenfold
Validate callers
Talkdesk
8.0
Tenfold
Outbound response
Talkdesk
8.2
Tenfold
Call forwarding
Talkdesk
8.2
Tenfold
Click-to-call (CTC)
Talkdesk
7.9
Tenfold
Warm transfer
Talkdesk
8.5
Tenfold
Predictive dialing
Talkdesk
7.6
Tenfold
Interactive voice response
Talkdesk
7.9
Tenfold
REST APIs
Talkdesk
8.3
Tenfold
Call scripts
Talkdesk
7.9
Tenfold
Call tracking
Talkdesk
7.7
Tenfold
Multichannel integration
Talkdesk
8.4
Tenfold
CRM software integration
Talkdesk
7.2
Tenfold

Workforce Optimization (WFO)

Talkdesk
8.3
Tenfold
Inbound call routing
Talkdesk
7.9
Tenfold
Omnichannel inbound routing
Talkdesk
8.7
Tenfold
Recording
Talkdesk
8.5
Tenfold
Quality management
Talkdesk
8.0
Tenfold
Call analytics
Talkdesk
8.2
Tenfold
Historical reporting
Talkdesk
7.8
Tenfold
Live reporting
Talkdesk
8.9
Tenfold
Customer surveys
Talkdesk
8.0
Tenfold
Customer interaction analytics
Talkdesk
8.1
Tenfold

Pros

Talkdesk

  • Callbar is one of my favorites. You can have it open in the corner of your screen and it won't clutter your windows.
  • Click to call. You literally can call anyone with a click of a button.
  • Call quality is amazing!
No photo available

Tenfold

  • Accurate Number identification across CRM and web
  • Customizing Call Dispositions
  • Intuitive historical tracking
  • "Gamification" of reporting in a team environment adds a nice reward and competition system.
Joe Peers profile photo

Cons

Talkdesk

  • Calls dropping/disconnecting
Nurah Holloway profile photo

Tenfold

  • Software updates
  • New Features
  • make the interface more responsive.
Michael Diaz-Suarez profile photo

Likelihood to Renew

Talkdesk

Talkdesk 10.0
Based on 1 answer
We are invested! :)
Taylor Pineiro profile photo

Tenfold

No score
No answers yet
No answers on this topic

Usability

Talkdesk

Talkdesk 8.0
Based on 1 answer
Taylor Pineiro profile photo

Tenfold

No score
No answers yet
No answers on this topic

Support

Talkdesk

Talkdesk 9.0
Based on 1 answer
Support has been great!
Taylor Pineiro profile photo

Tenfold

No score
No answers yet
No answers on this topic

Implementation

Talkdesk

Talkdesk 7.0
Based on 1 answer
It was a little confusing but it was worth it!
Taylor Pineiro profile photo

Tenfold

No score
No answers yet
No answers on this topic

Alternatives Considered

Talkdesk

Talkdesk is much better than NVM because there is no delay. The UI is very user-friendly and intuitive. Reporting is a breeze. I would highly recommend it.
Dang Lu profile photo

Tenfold

I have not used similar software
David Jacobs profile photo

Return on Investment

Talkdesk

  • When call recordings do not attach we are unable to quickly find them
  • Improves the quality of customer experience
  • Cases are created in our CRM automatically which helps with efficiency
Nurah Holloway profile photo

Tenfold

  • Tenfold has created healthy competition between the sales reps in my office. Everyone can see the Tenfold dashboard, which shows how many calls each sales rep has made and received, as well as how much connections they made and the duration of their talk time.
  • I have made more sales because of the leads I easily saved to Tenfold.
  • Because of Tenfold, customers feel more appreciated and important because I remember everything from the previous conversations I had with them.
Scarlett Goodin profile photo

Pricing Details

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Tenfold

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details

Add comparison