TeamViewer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TeamViewer
Score 8.3 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$24.90
per month (billed annually)
Pricing
TeamViewer
Editions & Modules
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
TeamViewer
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeOptional
Additional Details
More Pricing Information
Community Pulse
TeamViewer
Considered Both Products
TeamViewer
Chose TeamViewer
Overall TeamViewer is superior to other remote solutions that I've used. It is faster and more reliable, with a better overall interface and management console. AnyDesk is generally slower and the interface is not as intuitive or easy to use. Endpoint Central is also slower …
Chose TeamViewer
TeamViewer stacked up very well. Has most of the same type of features and It also has a free personal version to use. I like all the features and the direction TeamViewer is heading. We picked TeamViewer because of its ease of use and its secure connection. And the many …
Chose TeamViewer
TeamViewer is unique that is allows you access content. similarly to Splashtop which allows for the same qaaccessibiity and content.
Chose TeamViewer
Among these options, only a few provide the ability to take over control of the connected device, especially since TeamViewer works remarkably well cross-platform. TeamViewer lacks video-calling functionality, but that is not important for our use case. TeamViewer's …
Chose TeamViewer
TeamViewer is my personal favorite of all the products I've tried. My company pays for Zoho Assist, but I have so many customer who hate using it that I, out of pocket, paid for TeamViewer myself. The ease, recognition, and just overall quality, speed, file transfers, easy …
Chose TeamViewer
I find Splashtop more intuitive and more stable. I have also found Splashtop to work better when only needed to connect to a few computer from potentially a large number of computers (i.e. connecting to your office computer from a home desktop, and hope laptop, or home ipad). …
Chose TeamViewer
TeamVIewer provides a better overall experience - handling multiple monitors more elegantly, and it seems to have the edge on performance and a seamless experience of remote control
Chose TeamViewer
TeamViewer stands out as the Free and best solution for remote accessing devices across operating systems. TeamViewer offers several remote access features that fit the unique needs for all kinds of users. Teamviewer also allows users to record their remote access sessions inc …
Chose TeamViewer
In the various tests we conducted for about a month with ten users with different roles and responsibilities, TeamViewer scored best in all parameters of our evaluation matrix. Cost/benefit and ease of use were the highest rated. All applications suffer a lot in Internet …
Chose TeamViewer
Easier access faster than some of the others. We love the mobile feature where you can use the app to connect when on the road. Also it has the ability to access cell phones as well, which many times helps us help a client with their iphones. Great feature. There have been …
Chose TeamViewer
I have previously used the suite of GoTo products for the same functionality that TeamViewer has. While the GoTo family provides the ability to host meetings and webinars that TeamViewer does not, I found that TeamViewer was a much easier platform to work with.
Chose TeamViewer
After discovering the options that we had we decided to go with TeamViewer since we thought it would fit better our needs and we thought it was more trustworthy due to many yrs in the market. We checked the reviews of other users online and we read good things about this …
Chose TeamViewer
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and …
Chose TeamViewer
Its simple to use and secure. AnyDesk is pretty open and if you are not very careful anyone can connect who has your username, to keep yourself secure you need to check if you have turned off those settings and if any desk is working or not. Chrome Remote Desktop is good too …
Chose TeamViewer
it stacks up cause for the price TeamViewer is easy to use and work really great
Chose TeamViewer
TeamViewer is more responsive and secure. I would no use any other other than TeamViewer
Chose TeamViewer
AnyDesk has very limited functions, multiple session lost issue with limited file sharing capacity. Team viewer is much ahead when it comes to the productive time and continues session. I would highly recommend if you are looking for a remote support software. Easy to install, …
Chose TeamViewer
Remote collaborative capability is much better in TeamViewer as oppose to competition and fast connection makes TeamViewer as better choice
Chose TeamViewer
Zoom is just for large meetings where the attendees are from different domains and companies. So, the security is a concern when sharing the screen and giving screen control. Microsoft Teams is very slow when it comes to sharing the screen and managing the PC remotely by taking …
Top Pros
Top Cons
Features
TeamViewer
Remote Administration
Comparison of Remote Administration features of Product A and Product B
TeamViewer
8.2
431 Ratings
1% below category average
Screen sharing9.2418 Ratings
File transfer8.5401 Ratings
Instant message8.0368 Ratings
Secure remote access with Smart Card authentication7.9135 Ratings
Access to sleeping/powered-off computers7.1271 Ratings
Over-the-Internet remote session8.9412 Ratings
Initiate remote control from mobile8.0329 Ratings
Remote management of servers & workstations8.7359 Ratings
Remote Active Directory® management9.879 Ratings
Centralized management dashboard7.9278 Ratings
Session record8.3273 Ratings
Annotations6.788 Ratings
Monitoring and Alerts7.7204 Ratings
Multi-platform remote control8.5328 Ratings
Best Alternatives
TeamViewer
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Score 9.8 out of 10
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Enterprises
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Score 9.0 out of 10
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User Ratings
TeamViewer
Likelihood to Recommend
8.4
(482 ratings)
Likelihood to Renew
9.6
(62 ratings)
Usability
9.2
(56 ratings)
Availability
9.1
(4 ratings)
Performance
9.1
(4 ratings)
Support Rating
8.9
(50 ratings)
In-Person Training
9.1
(2 ratings)
Online Training
9.0
(4 ratings)
Implementation Rating
8.4
(41 ratings)
Configurability
9.1
(3 ratings)
Ease of integration
9.1
(4 ratings)
Product Scalability
9.1
(4 ratings)
Vendor post-sale
6.1
(4 ratings)
Vendor pre-sale
7.6
(4 ratings)
User Testimonials
TeamViewer
Likelihood to Recommend
TeamViewer
TeamViewer has been essential for the past 10 years working in support with end users who need assistance with software issues or training. The fact that the software is easy to install and easy to get the correct information to log in quickly has made this my go to for all remote help issues.
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Pros
TeamViewer
  • Give us internationally active remote access to DIAMES servers at customer side for support issues.
  • Give us the opportunity to present our DIAMES solution live to potential new customers without physical visits.
  • Enable us with three business locations on three continents sharing a common IT environment without physical visiting another of our business location.
  • Gives us the opportunity sharing a life problem in our DIAMES application with software tool providers when we recognize a problem for which we need support.
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Cons
TeamViewer
  • Sometimes, it is taking a bit of time to start the session (the incoming connection to load), so that the initializing time of the session can be increased
  • There's no option to create own ID as Your ID. So, it will be user-friendly if we can generate our own TeamViewer ID in our desired way
  • When the network connection is changed (connected to a VPN while the session is active), the session gets disconnected, and sometimes have to restart the TeamViewer, so it's better if TeamViewer can identify the network connection changes automatically and automatically reconnect using the new network.
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Likelihood to Renew
TeamViewer
We will definitely renew our TeamViewer software license when the time comes. This service works and does not matter on what device you are trying to control (it depends on the license), and it is very responsive and does not seem to use up a lot of data.
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Usability
TeamViewer
Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
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Reliability and Availability
TeamViewer
Always available if setup correctly.
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Performance
TeamViewer
The application is built on VNC which is a very stable technology.
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Support Rating
TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
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In-Person Training
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
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Online Training
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
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Implementation Rating
TeamViewer
No nothing that really sticks out. For the most part I have only had to uninstall and reinstall application a couple of times when I hit a glitch. I will say that on a MAC it is a little harder to implement due to Apple's Permissions that need to be set. Sometimes it needs the client to intervene to get those permissions set.
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Alternatives Considered
TeamViewer
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Read full review
Scalability
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Return on Investment
TeamViewer
  • Our travel has decreased significantly, saving a bunch of money but also wear and tear on our fleet vehicles
  • Immediate satisfaction from our customers has greatly increased
  • We now have a significantly higher amount of time available in the office to work on pressing issues.
Read full review
ScreenShots

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.