What users are saying about
1 Rating
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Score 8 out of 100

Likelihood to Recommend

TELUS Cloud Contact Center (TC3)

A universal communication platform
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

TELUS Cloud Contact Center (TC3)
8.3
Agent dashboard
TELUS Cloud Contact Center (TC3)
8.0
Validate callers
TELUS Cloud Contact Center (TC3)
7.0
Call forwarding
TELUS Cloud Contact Center (TC3)
9.0
Click-to-call (CTC)
TELUS Cloud Contact Center (TC3)
9.0
Warm transfer
TELUS Cloud Contact Center (TC3)
8.0
Interactive voice response
TELUS Cloud Contact Center (TC3)
9.0
Call tracking
TELUS Cloud Contact Center (TC3)
8.0

Workforce Optimization (WFO)

TELUS Cloud Contact Center (TC3)
8.2
Inbound call routing
TELUS Cloud Contact Center (TC3)
9.0
Recording
TELUS Cloud Contact Center (TC3)
8.0
Quality management
TELUS Cloud Contact Center (TC3)
8.0
Call analytics
TELUS Cloud Contact Center (TC3)
8.0
Historical reporting
TELUS Cloud Contact Center (TC3)
8.0

Pros

TELUS Cloud Contact Center (TC3)

  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Anonymous | TrustRadius Reviewer

Cons

TELUS Cloud Contact Center (TC3)

  • Hardware features
  • Some set up are not flexible
  • Cost
Anonymous | TrustRadius Reviewer

Alternatives Considered

TELUS Cloud Contact Center (TC3)

Shaw Smart Voice
Anonymous | TrustRadius Reviewer

Return on Investment

TELUS Cloud Contact Center (TC3)

  • Save on cost when combining other services
  • Easier to communicate with remote employees
Anonymous | TrustRadius Reviewer

Pricing Details

TELUS Cloud Contact Center (TC3)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

TELUS Cloud Contact Center (TC3)
8.0

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