TELUSCloud Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TELUS Cloud Contact Center (TC3)
Score 5.2 out of 10
N/A
TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.N/A
Pricing
TELUSCloud Contact Center
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
TELUS Cloud Contact Center (TC3)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
TELUSCloud Contact Center
Considered Both Products
TELUS Cloud Contact Center (TC3)
Chose TELUSCloud Contact Center
Shaw Smart Voice
Top Pros
Top Cons
Features
TELUSCloud Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
TELUSCloud Contact Center
8.3
1 Ratings
1% below category average
Agent dashboard8.01 Ratings
Validate callers7.01 Ratings
Call forwarding9.01 Ratings
Click-to-call (CTC)9.01 Ratings
Warm transfer8.01 Ratings
Interactive voice response9.01 Ratings
Call tracking8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
TELUSCloud Contact Center
8.2
1 Ratings
1% below category average
Inbound call routing9.01 Ratings
Recording8.01 Ratings
Quality management8.01 Ratings
Call analytics8.01 Ratings
Historical reporting8.01 Ratings
Best Alternatives
TELUSCloud Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternatives
User Ratings
TELUSCloud Contact Center
Likelihood to Recommend
8.0
(1 ratings)
User Testimonials
TELUSCloud Contact Center
Likelihood to Recommend
TELUS International
A universal communication platform
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Pros
TELUS International
  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
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Cons
TELUS International
  • Hardware features
  • Some set up are not flexible
  • Cost
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Alternatives Considered
TELUS International
Shaw Smart Voice
Read full review
Return on Investment
TELUS International
  • Save on cost when combining other services
  • Easier to communicate with remote employees
Read full review
ScreenShots