TELUSCloud Contact Center vs. Zendesk Talk
TELUSCloud Contact Center vs. Zendesk Talk
Product | Rating | Most Used By | Product Summary | Starting Price |
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TELUS Cloud Contact Center (TC3) | N/A | TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018. | N/A | |
Zendesk Talk | N/A | Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels. | N/A |
TELUSCloud Contact Center | Zendesk Talk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
TELUSCloud Contact Center | Zendesk Talk | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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TELUSCloud Contact Center | Zendesk Talk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
TELUSCloud Contact Center | Zendesk Talk | |
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Likelihood to Recommend | 8.0 (1 ratings) | 8.1 (15 ratings) |
Support Rating | - (0 ratings) | 5.0 (3 ratings) |
TELUSCloud Contact Center | Zendesk Talk | |
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Likelihood to Recommend | TELUS International | Zendesk |
Pros | TELUS International | Zendesk |
Cons | TELUS International | Zendesk |
Support Rating | TELUS International No answers on this topic | Zendesk |
Alternatives Considered | TELUS International | Zendesk |
Return on Investment | TELUS International | Zendesk |
ScreenShots |