LivePerson CTI Platform (Tenfold)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
LivePerson CTI Platform (Tenfold)	Score 9.0 out of 10	N/A	Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part of the LiveEngage since the October, 2021 acquisition.	N/A

Pricing

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
LivePerson CTI Platform (Tenfold)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	LivePerson CTI Platform (Tenfold)
Considered Both Products	LivePerson CTI Platform (Tenfold) Verified User Manager Chose LivePerson CTI Platform (Tenfold) Genesys is very limited with its options. For instance, if we want to make a sale, then we chat with the customer and after we try our sales pitch and the customer wants to make a purchase, we then have to call the customer to complete the sale. With LivePerson, we can send out … Incentivized Helpful? Joe Peers Divisional Manager Chose LivePerson CTI Platform (Tenfold) This was a cheaper alternative that we looked at originally and decided that we were going to pass. I can't say a TON about it but the gamification and the streamlined UI of the main reports page definitely aided our decision to use tenfold instead. We're paying a little more … Helpful? Tanner Meyerhoffer Business Account Manager Chose LivePerson CTI Platform (Tenfold) I haven't ever used another product like Tenfold so I wouldn't know what to say other than Tenfold is great! It is easy to use, it always works, and I typically never have any problems with the system not doing what I want it to do for me. It's a great product! Helpful? Verified User Manager Chose LivePerson CTI Platform (Tenfold) I haven't used any other programs outside of Tenfold and to be quite honest - why would I go somewhere else. The service that Tenfold has offered has been flawless. Incentivized Helpful? Verified User Employee Chose LivePerson CTI Platform (Tenfold) I have not used any other products like Tenfold. Helpful? Vanessa Alonso Administrative Assistant Chose LivePerson CTI Platform (Tenfold) Goes great with this CRM system. Have not really tried other services. Helpful? Daniel Pobst VP Operations Chose LivePerson CTI Platform (Tenfold) I've tried the CTI of a couple of phone systems that were very lackluster. Tenfold costs a little more than the often included integrations, but is the only one that seems to not make it a hassle to do so. I don't do much on the day to day sales anymore, but always add notes to … Helpful? Linda Brann Business Account Manager Chose LivePerson CTI Platform (Tenfold) The integration between CRM software and Avaya wasn't as complex. Also, the call quality was repeatedly an issue. Incentivized Helpful? Ricky Fox Business Account Manager Chose LivePerson CTI Platform (Tenfold) I find the ease of use of Tenfold to be advantageous to all other platforms. It also appears that as future needs change, Tenfold will allow me to continue to structure my workday around Tenfold but use it in different ways that would scale to any changes in my process. Helpful? David Jacobs Business Account Manager Chose LivePerson CTI Platform (Tenfold) I have not used similar software Helpful? Brenda Williams Business Account Manager Chose LivePerson CTI Platform (Tenfold) This was a corporate decision Incentivized Helpful? Sabrina Eberling Specialized & Trade Business Account Manager Chose LivePerson CTI Platform (Tenfold) N/A Incentivized Helpful? Jason Conrad Manager, Trade Program at Wayfair Chose LivePerson CTI Platform (Tenfold) Prior products have proven insufficent for our current sales bandwidth. Frequent failure and slow response led to loss of faith in the product and diminishing production metrics and usable data. Tenfolds interface, floating UI and Dashboard has created a seamless workflow for … Incentivized Helpful? IG Israel Gallegos Project Manager Chose LivePerson CTI Platform (Tenfold) I've only experienced tenfold. but I wouldn't trust anything else for my business. Helpful? Carlos Roman Director, eCommerce/B2B Development Chose LivePerson CTI Platform (Tenfold) We chose Tenfold because of the ability to integrate with Salesforce and the overall ease of use and great value. Helpful? Brendan Sullivan-Sariñana International Account Expert Chose LivePerson CTI Platform (Tenfold) Currently, we still use RingCentral and that is our go to for handling our phones. I don't think the products are an exact match up but we think the reporting on RingCentral is superior to Tenfold. Incentivized Helpful? Verified User Consultant Chose LivePerson CTI Platform (Tenfold) Click to Dial.. is simply priceless for me Incentivized Helpful? Andrew Nelson Senior Adviser I Equities & Options Division Chose LivePerson CTI Platform (Tenfold) My past companies have not used any sort of dialer like Tenfold. Once I began using it though I would not ever want to go back to the old way. Whether it just be clicking on the number or the ability to track your metrics as opposed to guessing, this process is second to none. Helpful? tayler teuscher New Business Account Manager Chose LivePerson CTI Platform (Tenfold) Sugar, Salesforce Helpful? Verified User Professional Chose LivePerson CTI Platform (Tenfold) Simple, fast, effective. Honestly I haven't even looked at other systems. No need to. Helpful? Kenneth Shelton Account Executive Chose LivePerson CTI Platform (Tenfold) I have not used or evaluated other products similar to Tenfold. Incentivized Helpful? Karyn Luciani Trade Account Manager Chose LivePerson CTI Platform (Tenfold) N/A Helpful? Verified User Account Manager Chose LivePerson CTI Platform (Tenfold) Having a clean project manager has become a necessity. I love having the ability to share my pages and have files shared with me. If I have any questions about the product I utilize the chat feature. Talking to an actual person is something that helps me personally understand … Incentivized Helpful? Jerry Khemraj Investor Chose LivePerson CTI Platform (Tenfold) Have not used anyone else Helpful?
Top Pros	Pro Customer service Pro Easy to use Pro Sales team
Top Cons	Minus Pop up Minus Outbound call Minus Chrome extension

Features

LivePerson CTI Platform (Tenfold)

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	LivePerson CTI Platform (Tenfold) 6.9 1 Ratings 19% below category average
Agent dashboard	8.01 Ratings
Validate callers	8.01 Ratings
Outbound response	8.01 Ratings
Click-to-call (CTC)	7.01 Ratings
Warm transfer	7.01 Ratings
Call scripts	6.01 Ratings
Call tracking	8.01 Ratings
Multichannel integration	5.01 Ratings
CRM software integration	5.01 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	LivePerson CTI Platform (Tenfold) 8.0 1 Ratings 3% below category average
Quality management	8.01 Ratings
Call analytics	8.01 Ratings
Historical reporting	8.01 Ratings
Live reporting	8.01 Ratings
Customer surveys	8.01 Ratings
Customer interaction analytics	8.01 Ratings

Best Alternatives
	LivePerson CTI Platform (Tenfold)
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Enterprises	Google Cloud Contact Center AI Score 8.9 out of 10
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User Ratings
	LivePerson CTI Platform (Tenfold)
Likelihood to Recommend	9.0 (64 ratings)

User Testimonials
	LivePerson CTI Platform (Tenfold)
Likelihood to Recommend	LivePerson If there are situations where a customer is hard to reach, Tenfold allows easy pushing forward of reminders.In a high volume call system, it provides the ability to focus on your productivity and let Tenfold worry about the call logging, scheduling, and general call management on a day by day basis. Ricky Fox Business Account Manager Read full review
Pros	LivePerson Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation. Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities. The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback. Incentivized Linda Brann Business Account Manager Read full review
Cons	LivePerson There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be. There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable. Incentivized Joel Brache Senior Technologist Read full review
Alternatives Considered	LivePerson In fairness, this product was rolled out to our entire team, and therefore I have not used other (similar) call tracking software. That said, I have been very pleased with all of the features it does offer, and would be reluctant to change products based on the successes in productivity we've experienced with Tenfold. If anything, we would hope to continue to see improvements in this product, rather than switching to something else Incentivized Verified User Anonymous Read full review
Return on Investment	LivePerson We have made more sales because of the ease of completing transactions. The product is a bit more costly up front so that should be taken into consideration. It is easier to reach customers on phone and chat so we can make more sales. Incentivized Verified User Anonymous Read full review
ScreenShots	LivePerson CTI Platform (Tenfold) Screenshots