What users are saying about

Tenfold

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
71 Ratings
93 Ratings

Tenfold

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
71 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101
93 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Tenfold

We are frequently opening sales opportunities with the briefcase on the pop-out window. [Tenfold] has contributed in allowing us to watch over a revenue pipeline. It is well suited for the first call to a customer, and on regular follow-ups with a customer. It is not well suited for when you are receiving multiple calls at once. The pop-out window resets and sometimes the valuable info is lost due to it resetting.
Rusty Matthews profile photo

Avaya

Great for conference calls internationally. Connectivity is great and it's user friendly. Great for organizations looking to communicate globally, and also for sales teams. Not the best fit for smaller organizations as there are cheaper and easier to implement solutions out there if the requirement is just for internal communication
Aly Hajiani profile photo

Feature Rating Comparison

Contact Center Software

Tenfold
Avaya
7.8
Agent dashboard
Tenfold
Avaya
8.0
Validate callers
Tenfold
Avaya
8.0
Outbound response
Tenfold
Avaya
8.0
Call forwarding
Tenfold
Avaya
8.5
Click-to-call (CTC)
Tenfold
Avaya
10.0
Warm transfer
Tenfold
Avaya
7.5
Predictive dialing
Tenfold
Avaya
6.5
Interactive voice response
Tenfold
Avaya
6.5
REST APIs
Tenfold
Avaya
7.0
Call scripts
Tenfold
Avaya
7.5
Call tracking
Tenfold
Avaya
8.5
Multichannel integration
Tenfold
Avaya
8.5
CRM software integration
Tenfold
Avaya
7.0

Workforce Optimization (WFO)

Tenfold
Avaya
7.9
Inbound call routing
Tenfold
Avaya
8.7
Omnichannel inbound routing
Tenfold
Avaya
8.5
Recording
Tenfold
Avaya
8.0
Quality management
Tenfold
Avaya
8.0
Call analytics
Tenfold
Avaya
8.0
Historical reporting
Tenfold
Avaya
7.5
Live reporting
Tenfold
Avaya
7.0
Customer surveys
Tenfold
Avaya
7.5
Customer interaction analytics
Tenfold
Avaya
8.0

Pros

  • Logs notes for each individual call
  • Is very easy to get acquainted with and easy to use
  • Works with our other systems very well to help keep everything organized without having to go from system to system to get information on calls
  • Lets you know who is calling so that you can prepare for the conversation you are about to have before you answer the phone
Tanner Meyerhoffer profile photo
  • Clear connection.
  • Very few hiccups, problems, or bad connections.
  • Very fast to resolve any problems. Tickets are resolved quickly. Good turn around time.
Aly Hajiani profile photo

Cons

  • Not popping up when I am clicking around on a website
  • Sometimes but not often it doesn't log my call the first time I save it
  • Staying on one contact when another call comes in but I am working on notes for another customer
Tanner Meyerhoffer profile photo
  • AVAYA's turn around time on major and minor deployments. SOW's take way to long.
Alessandro Tirone profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Avaya9.0
Based on 12 answers
Avaya continues to be a leader in innovation in the voice arena. Avaya solutions constantly provide new and cutting age technology and new features that are fun to deploy and use.
Michael Goston profile photo

Usability

No score
No answers yet
No answers on this topic
Avaya8.2
Based on 5 answers
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Michelle VanderBand profile photo

Support

No score
No answers yet
No answers on this topic
Avaya9.0
Based on 1 answer
The tech support that I have received has been outstanding. My only complaint is at times the support is hard to understand due to offshore technicians.
No photo available

Alternatives Considered

I have not used or evaluated other products similar to Tenfold
Kenneth Shelton profile photo
AVAYA offers extremely reliable products, that will help reduce your business expenses. Example: Compared to Polycom UC, AVAYA's scopia solution provides a better user experience and easy integrates with any h.323 or SIP enabled endpoint. AVAYA Aura Contact Center will provide your call center with all the needs tools to be more efficient.
Alessandro Tirone profile photo

Return on Investment

  • Higher call volume
  • Identify which inquiry is calling into you with their amazing caller id
Rick Giddings profile photo
  • Cost savings for calls abroad with the regional office
  • Cost savings for calls between the branches
  • Time-saving for conference calls through Avaya
Michael nabil profile photo

Pricing Details

Tenfold

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details

Avaya

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details