Avaya IP Office vs. LivePerson CTI Platform (Tenfold)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya IP Office
Score 7.5 out of 10
N/A
Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.
$82
per user/per month
LivePerson CTI Platform (Tenfold)
Score 9.0 out of 10
N/A
Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part of the LiveEngage since the October, 2021 acquisition.N/A
Pricing
Avaya IP OfficeLivePerson CTI Platform (Tenfold)
Editions & Modules
Voice
$82
per user/per month
Digital
$129
per user/per month
No answers on this topic
Offerings
Pricing Offerings
Avaya IP OfficeLivePerson CTI Platform (Tenfold)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Avaya IP OfficeLivePerson CTI Platform (Tenfold)
Considered Both Products
Avaya IP Office

No answer on this topic

LivePerson CTI Platform (Tenfold)
Chose LivePerson CTI Platform (Tenfold)
The integration between CRM software and Avaya wasn't as complex. Also, the call quality was repeatedly an issue.
Chose LivePerson CTI Platform (Tenfold)
Click to Dial.. is simply priceless for me
Top Pros
Top Cons
Features
Avaya IP OfficeLivePerson CTI Platform (Tenfold)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Avaya IP Office
6.5
9 Ratings
22% below category average
LivePerson CTI Platform (Tenfold)
-
Ratings
High quality audio6.59 Ratings00 Ratings
High quality video6.57 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Avaya IP Office
7.1
5 Ratings
12% below category average
LivePerson CTI Platform (Tenfold)
-
Ratings
Desktop sharing7.15 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Avaya IP Office
6.7
6 Ratings
17% below category average
LivePerson CTI Platform (Tenfold)
-
Ratings
Calendar integration5.85 Ratings00 Ratings
Meeting initiation6.75 Ratings00 Ratings
Record meetings / events7.63 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Avaya IP Office
5.8
3 Ratings
28% below category average
LivePerson CTI Platform (Tenfold)
-
Ratings
Live chat5.83 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Avaya IP Office
6.1
6 Ratings
21% below category average
LivePerson CTI Platform (Tenfold)
-
Ratings
User authentication5.96 Ratings00 Ratings
Participant roles & permissions6.25 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Avaya IP Office
6.6
8 Ratings
21% below category average
LivePerson CTI Platform (Tenfold)
-
Ratings
Hosted PBX6.25 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)6.58 Ratings00 Ratings
Directory of employee names7.08 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Avaya IP Office
6.4
9 Ratings
25% below category average
LivePerson CTI Platform (Tenfold)
-
Ratings
Answering rules7.99 Ratings00 Ratings
Call recording7.07 Ratings00 Ratings
Call park8.19 Ratings00 Ratings
Call screening6.58 Ratings00 Ratings
Message alerts6.48 Ratings00 Ratings
Business SMS/External Messaging5.94 Ratings00 Ratings
Online Fax4.33 Ratings00 Ratings
Voicemail Transcription5.24 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Avaya IP Office
6.8
7 Ratings
23% below category average
LivePerson CTI Platform (Tenfold)
-
Ratings
Mobile app for iOS6.87 Ratings00 Ratings
Mobile app for Android6.86 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Avaya IP Office
6.5
6 Ratings
14% below category average
LivePerson CTI Platform (Tenfold)
-
Ratings
Centralized communications management7.35 Ratings00 Ratings
Team messaging6.64 Ratings00 Ratings
Team document sharing5.74 Ratings00 Ratings
Call and meeting analytics6.45 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Avaya IP Office
-
Ratings
LivePerson CTI Platform (Tenfold)
6.9
1 Ratings
19% below category average
Agent dashboard00 Ratings8.01 Ratings
Validate callers00 Ratings8.01 Ratings
Outbound response00 Ratings8.01 Ratings
Click-to-call (CTC)00 Ratings7.01 Ratings
Warm transfer00 Ratings7.01 Ratings
Call scripts00 Ratings6.01 Ratings
Call tracking00 Ratings8.01 Ratings
Multichannel integration00 Ratings5.01 Ratings
CRM software integration00 Ratings5.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Avaya IP Office
-
Ratings
LivePerson CTI Platform (Tenfold)
8.0
1 Ratings
3% below category average
Quality management00 Ratings8.01 Ratings
Call analytics00 Ratings8.01 Ratings
Historical reporting00 Ratings8.01 Ratings
Live reporting00 Ratings8.01 Ratings
Customer surveys00 Ratings8.01 Ratings
Customer interaction analytics00 Ratings8.01 Ratings
Best Alternatives
Avaya IP OfficeLivePerson CTI Platform (Tenfold)
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Avaya IP OfficeLivePerson CTI Platform (Tenfold)
Likelihood to Recommend
8.0
(12 ratings)
9.0
(64 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
7.3
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Avaya IP OfficeLivePerson CTI Platform (Tenfold)
Likelihood to Recommend
Avaya
So I haven't had one where it's not appropriate at all unless somebody was going pure cloud. Obviously, this is not a cloud product, but from an on-premise solution like the IP office is, we've sold it to companies that have five users and we've sold it to customers that have thousands of users. So it's very expandable, adjustable to be it's hybrid, so it's IP and digital mix capabilities. So that's a strong suit.
Read full review
LivePerson
If there are situations where a customer is hard to reach, Tenfold allows easy pushing forward of reminders.In a high volume call system, it provides the ability to focus on your productivity and let Tenfold worry about the call logging, scheduling, and general call management on a day by day basis.
Read full review
Pros
Avaya
  • Centralization is key. If you want to have all of your facilities on one phone system, to help mitigate telecom costs this is the system for you. You purchase the necessary licensing (one time purchase) and the licenses stay with you as long as you stay on that platform!
  • Flexibility is fantastic. Whether you want to use the IP Office as a key system, or replace your existing partner system, or run as a PBX. This system will do it all, I was very impressed with the compatibility of the IP Office with legacy equipment. Have a Partner system? Not a problem. Have a Definity system? Not a problem!
  • Broad based technology. You can utilize CO trunks (POTS lines), ISDN/PRI, T1, SIP, etc.... What ever your carrier hands off to you the IP Office can integrate with. No need to work with a third party vendor to get your interface up and running. AVAYA is a one stop shop, and if you have an existing warranty, just upgrade your IPOSS information on the system and your new hardware is covered.
Read full review
LivePerson
  • Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
  • Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
  • The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.
Read full review
Cons
Avaya
  • Rush for updates. At times an updated will fix one problem, and inadvertently create another. However with due diligence from your business partner (Tektivity) patches are tested before being rolled out in production environments.
  • Part itemization. If you purchase a new system, the power cord does not come with the unit, that is a separate part. Very minor in the grand scheme of things but as a reseller and a customer still somewhat annoying.
  • Large convoluted organization. As a user trying to navigate the AVAYA website, and track down information can be daunting. Even calling support can be challenging, you never know if your call will be routed to India, Brazil, or Denver. That is why the relationship with Tektivity is so important. You can leverage your business partner to get the answers you need so you can spend your time tackling issues that need your attention.
Read full review
LivePerson
  • There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
  • It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
  • There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
Read full review
Likelihood to Renew
Avaya
Oddly enough I have been impressed with the IP Office platform so much that I have integrated one into my home. My wife was not happy with it initially but once she started using it she was very happy with the results. It helped that I programmed it to work just like a home phone but with features and options that I can utilize remotely. I would be more than happy to put an AVAYA IP Office against any other phone system on the market, and let you be the judge.
Read full review
LivePerson
No answers on this topic
Alternatives Considered
Avaya
Much better feature set with Avaya IP Office, and I really feel you're getting feature-rich telephony for a well priced switch. The system is very adaptable and a much better fit than legacy key systems and cloud-based UCaaS solutions competing in the same market.
Read full review
LivePerson
In fairness, this product was rolled out to our entire team, and therefore I have not used other (similar) call tracking software. That said, I have been very pleased with all of the features it does offer, and would be reluctant to change products based on the successes in productivity we've experienced with Tenfold. If anything, we would hope to continue to see improvements in this product, rather than switching to something else
Read full review
Return on Investment
Avaya
  • When selling to a prospective customer, I always do a 10 yr ROI to show the benefits of Avaya IP Office or ACO and which scenario would fit best.
  • CAPEX vs OPEX
  • Number of phones needed as well as other features need to be considered to determine if Avaya IP Office fits best.
Read full review
LivePerson
  • We have made more sales because of the ease of completing transactions.
  • The product is a bit more costly up front so that should be taken into consideration.
  • It is easier to reach customers on phone and chat so we can make more sales.
Read full review
ScreenShots

LivePerson CTI Platform (Tenfold) Screenshots

Screenshot of Tenfold for SalesforceScreenshot of Tenfold for Microsoft DynamicsScreenshot of Tenfold for Salesforce