Top Rated
71 Ratings
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Score 6.8 out of 100
61 Ratings
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Score 8 out of 100

Likelihood to Recommend

Tenfold

If there are situations where a customer is hard to reach, Tenfold allows easy pushing forward of reminders.In a high volume call system, it provides the ability to focus on your productivity and let Tenfold worry about the call logging, scheduling, and general call management on a day by day basis.
Ricky Fox | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Outbound dialing is where it excels. It's especially good with larger teams of reps. Organizing through campaigns and seek lists is very powerful once you understand how to use it. There is definitely a learning curve with seek lists (I've spent tons of time on the phone with their support staff) but once you understand it the possibilities are endless. You can sort which leads show up by a variety of filters. Even with a list of 10,000+ leads and 5 reps calling on it, you can ensure no leads show up in two reps lists, the reps are calling specific territories, and even skipping leads that are likely on their lunch break! One my of favorite tricks with seek lists and only calling people with titles like Director/VP/C-Level before 8:30am or after 5pm their time, when those people are more willing to pick up the phone. They also appreciate a sales rep who is putting in the extra time to call during those blocks.
Ryan McCarty | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

Tenfold
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.5
Contact preview
Tenfold
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.3
Dialer-CRM integration
Tenfold
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.9
Call notes & tags
Tenfold
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.3
Automatic call logging
Tenfold
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.7

Core Dialer

Tenfold
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.7
Outbound dialing
Tenfold
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.9
Inbound routing
Tenfold
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.8
Custom caller ID
Tenfold
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.9
Click-to-call
Tenfold
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
9.1
Recorded voicemail drop
Tenfold
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.8
Dialer contact import
Tenfold
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.7
Campaign & list management
Tenfold
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.4

Call Follow-up and Quality Assurance

Tenfold
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1
Follow-up calls
Tenfold
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.7
Dialer reporting & analytics
Tenfold
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.4
Dialer compliance
Tenfold
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0

Pros

Tenfold

  • Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
  • Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
  • The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.
Linda Brann | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • Organizes your leads based on the parameters you set so you call the hottest leads first.
  • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
  • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
Anonymous | TrustRadius Reviewer

Cons

Tenfold

  • There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
  • It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
  • There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
Joel Brache | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
  • All notes are lost when another inbound call comes in, whether or not you accept that call.
Anonymous | TrustRadius Reviewer

Usability

Tenfold

No score
No answers yet
No answers on this topic

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

PowerDialer for Salesforce, from XANT (formerly InsideSales.com) 8.2
Based on 5 answers
I like that it is simple, functional and I can rely on it to help me get my work done everyday. My job became much harder without InsideSales.com. The new CRM I am using has confusing features and too much going on sometimes. There are so many fields and functions that I find unnecessary--what sucks is when I look at my screen at all these empty fields, it makes me feel incomplete. With InsideSales.com, I knew what to put in every box and why it would be important. I could put it in once and whether it was my manager, case admin or data analyst or me, we all knew where to find it. With our new system, I find myself having to do more input and data entry for other people to benefit--no longer a "one shot, one kill" deal.
Jonathan Ison | TrustRadius Reviewer

Alternatives Considered

Tenfold

In fairness, this product was rolled out to our entire team, and therefore I have not used other (similar) call tracking software. That said, I have been very pleased with all of the features it does offer, and would be reluctant to change products based on the successes in productivity we've experienced with Tenfold. If anything, we would hope to continue to see improvements in this product, rather than switching to something else
Anonymous | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

I am actually not on the decision making side, but we used PowerDialer because of the easy to use integration with our CRM with Salesforce. Having these two tools in tandem was a great platform for us to do prospecting.
Anonymous | TrustRadius Reviewer

Return on Investment

Tenfold

  • It definitely has helped keep me organized to best help my customers and get them to make purchases because I already know what is going on when they call.
  • I am sure that I have been able to sell more than the cost of what Tenfold is for me so that is great!
  • It is a great tool to keep track of customers needs and then you can flip that into taking care of the customer and getting the sale.
Tanner Meyerhoffer | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • Improved Connect Rates - Knowing when our team has the highest chance of success has helped us optimize our call blocks, leading to an improved connect rate.
  • Dials - With dialer lists and click to call functionality, we are able to make more dials to the right people.
  • Rep achievement - Though harder to quantify, the gamification has focused the team around the right KPIs.
Mike Stevenson | TrustRadius Reviewer

Screenshots

Pricing Details

Tenfold

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Tenfold
8.4
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.4

Usability

Tenfold
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2

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