Datasite vs. Thomson Reuters HighQ

Merrill DatasiteOne is particularly useful with multi-party due diligence for business development purposes. It is not as necessary for sharing nonconfidential data.

Incentivized

HighQ Collaborate is well suited to situations where a law firm maintains numerous documents for a client and the client needs access to them on a regular basis. For example, we may store the client's minute book (which is relatively common for a large corporate law firm to do), but the client may need access to documents in that minute book on a regular basis. Likewise, we have an internal system at the firm for hosting digital versions of closing books, however, many clients would not have a similar system because they would only receive closing books irregularly. USBs get lost and the client might not want to put the closing book on the main server where anyone can access it. By putting the closing book on the extranet site, the individuals in the client's organization who should be able to access the closing book can do so.

Incentivized

• 24/7 help desk is the top differentiator. Every help desk agent I've interacted with has really known the product end to end.
• Cross-platform compatible with no plug-ins, software downloads needed.
• Beautiful UI, looks very professional
• Reporting at the page level (with timestamps)

Incentivized

• Document sharing. This product makes it easy to upload, review and organize documents related to a particular project or matter.
• Permissions. Collaborate allows very granular permissions to be assigned for shared documents and administrative activities such as workflows.
• Reliability. The product is cloud-based and rarely, if ever, unavailable.

Incentivized

• Frankly, I can't think of any missing features or things that need to be improved. From the perspective of the user who is reviewing documents, it works quite well.

Incentivized

• It is just not that exciting. We host documents on there for clients but the extranet sites have ultimately turned out to not be a product that our clients are clamoring for or that we are regularly pushing.

Incentivized

Very intuitive system, mostly drag and drop. There are ample opportunities for user and admin training with the Merrill staff as well.

Incentivized

Customer service has always solved my issues in a relatively short period of time.

Incentivized

The interface is easy to use and overall the software seems pretty robust (I haven't had any crashes yet), so I haven't had to use the support very often. Likewise, I don't think I've ever had a client e-mail me with questions or issues - the software is pretty idiot-proof.

Incentivized

I prefer Firmex. They have a strong search function and a user interface that makes it easy to identify new documents. Merrill is robust and offers the same basic tools, but I find its interface less intuitive.

Incentivized

I feel that HighQ does not really have any real competition in this space because it simply accomplishes its goals far better than the competition at lower cost, while requiring less training and administration.

Incentivized

• Merrill DatasiteOne has had a positive impact by allowing us to review large amounts of documents under tight timelines.
• Really it is just a tool to serve the larger business objective of completing due diligence for our clients.
• I don't think I've ever had a negative experience when the target has elected to use Merrill DatasiteOne for their datasite.

Incentivized

• Permits fairly simple administration by a single person for hundreds of Extranets
• One shop stopping for reliable, secure document sharing and signing with external parties
• Simple enough to use that internal and external users do not need training to take advantage of the product.

Incentivized