ThousandEyes vs. Untangle NG Firewall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ThousandEyes
Score 8.9 out of 10
N/A
ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.N/A
Untangle NG Firewall
Score 9.4 out of 10
N/A
Untangle NG Firewall is an open-source firewall and gateway security platform. It offers a free core firewall platform with paid add-ons, and a cloud-based management platform with a variety of deployment options for smaller teams.
$25
per month
Pricing
ThousandEyesUntangle NG Firewall
Editions & Modules
No answers on this topic
Open Source Firewall
$0.00
free under the GNU General Public License (GPL)
NG Firewall Complete
$25.00
per month
z4 appliance
$299
one-time purchase
z4w appliance
$329
one-time purchase
z4 Plus appliance
$399.00
one-time purchase
z6 appliance
$1199.00
one-time purchase
z12 appliance
$1999.00
one-time purchase
z20 appliance
$3499.00
one-time purchase
Offerings
Pricing Offerings
ThousandEyesUntangle NG Firewall
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
ThousandEyesUntangle NG Firewall
Top Pros
Top Cons
Features
ThousandEyesUntangle NG Firewall
Firewall
Comparison of Firewall features of Product A and Product B
ThousandEyes
-
Ratings
Untangle NG Firewall
8.2
6 Ratings
4% below category average
Identification Technologies00 Ratings8.06 Ratings
Visualization Tools00 Ratings7.06 Ratings
Content Inspection00 Ratings8.06 Ratings
Policy-based Controls00 Ratings8.06 Ratings
Active Directory and LDAP00 Ratings9.06 Ratings
Firewall Management Console00 Ratings9.06 Ratings
Reporting and Logging00 Ratings7.06 Ratings
VPN00 Ratings9.06 Ratings
High Availability00 Ratings9.05 Ratings
Stateful Inspection00 Ratings8.06 Ratings
Proxy Server00 Ratings8.03 Ratings
Best Alternatives
ThousandEyesUntangle NG Firewall
Small Businesses
SolarWinds Pingdom
SolarWinds Pingdom
Score 7.7 out of 10
pfSense
pfSense
Score 9.2 out of 10
Medium-sized Companies
Catchpoint
Catchpoint
Score 8.6 out of 10
pfSense
pfSense
Score 9.2 out of 10
Enterprises
Nexthink
Nexthink
Score 9.1 out of 10
Next-Generation Firewalls - PA Series
Next-Generation Firewalls - PA Series
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ThousandEyesUntangle NG Firewall
Likelihood to Recommend
9.0
(63 ratings)
9.0
(9 ratings)
Likelihood to Renew
7.6
(3 ratings)
10.0
(1 ratings)
Usability
7.3
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(2 ratings)
7.7
(2 ratings)
User Testimonials
ThousandEyesUntangle NG Firewall
Likelihood to Recommend
Cisco
At least for me, it is a very important tool to diagnose bandwidth / Routing issues. Any global company should have ThousandEyes, it will avoid you many headaches. You'll need to invest in servers (on-prem and remote) in all locations in which you need, you can take advantage of all the monitoring tools.
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Untangle
Untangle is very strong in the "traditional" sense of security. That means an edge appliance that either works with an existing router or is the router itself (recommended). This approach has also been adapted well to cloud environments in order to protect virtual servers and VDI workstations. As mentioned earlier, many schools are using cloud-based filtering for their 1:1 solutions for their students. This is an area where Untangle is unable to serve. Some have used an instance of Untangle in the cloud with VPN to serve their remote needs, but it is not the same as solutions that are designed for cloud-based filtering of devices without VPN.
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Pros
Cisco
  • Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
  • Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
  • Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
  • Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
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Untangle
  • Web Filtering is strong, and can also do application fingerprinting to allow Facebook, but not Facebook games. Secondly, a separate partition called a "rack" can be set up to give one subnet or group of users different web filtering policies than another. For example, teachers would get more freedom to browse the web than students at a school.
  • Built-in SD-WAN connectivity as part of your license. IPSEC tunnel creation is also amazingly easy.
  • Will install on any x86 hardware created in the last 5-10 years. Ram and processor requirements per user are very low.
  • Reporting is phenomenal, however you can get death by details very easily.
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Cons
Cisco
  • Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
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Untangle
  • The full suite can be expensive for business but will be powerful enough.
  • The full suite for home or small office isn't that bad of a price but may be out of reach for most home users but remember the basics are FREE so anyone can get started with it.
  • I would like to see it promoted for mid to large businesses as I think it can handle it.
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Likelihood to Renew
Cisco
We will definitely renew and maybe even extend our usage of ThousandEyes. We have been using ThousandEyes now for a couple of years and it has shown us major benefits. With the new options it offers for SD-WAN for us it is a no brainer to renew our current licenses
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Untangle
Service renewal is in Feb 2021. We will be renewing!
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Usability
Cisco
I'm happy with the monitoring part, now if you want to know the benefits cost related and usability I'm not the person who can answer that.
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Untangle
No answers on this topic
Support Rating
Cisco
You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
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Untangle
I haven't used them much, but they did answer my question quickly.
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Alternatives Considered
Cisco
Simple Network Management Protocol cannot achieve what an agent-based monitoring solution can. Access layer testing gives you visibility into the user's endpoint. ThousandEyes is able to provide both telemetry and user experience in a bundled solution. The way that Cisco has built in the enterprise agents to their 9300 and 9500 switches has made exposure to the platform widespread.
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Untangle
NG Firewall was much more friendly in terms of layout and ease of use, the apps section is familiar to anyone and the config while in a sort of odd order is very clearly laid out. I also appreciate Untangle's endless educational videos and the support can't be beat. Overall it was more of a complete package
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Return on Investment
Cisco
  • Real time visibility about network health can prepare us for outages
  • Less time wasted troubleshooting end user network issues when ThousandEyes can give clarity which saves time doing extra work
  • Before doing business with a SaaS product we can use ThousandEyes to give historical datat on network uptime.
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Untangle
  • The positive is the savings in time the IT department has recouped by not having to continuously clean and maintain end point computers. Not to mention helping end user use their time more wisely by not wasting time on non-work related web activities.
  • The only negative is complaints from end users about the restrictions.
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ScreenShots

ThousandEyes Screenshots

Screenshot of Path visibility demonstrates outages.Screenshot of ThousandEyes End User Monitoring delivers both on-demand and real-time visibility into each employee’s experience of SaaS and Internally-hosted applications, as well as underlying wireless LAN, WAN, Internet connectivity and system health.Screenshot of ThousandEyes Internet Insights™ combines a massive data set with algorithmic outage detection to provide near real-time insights into the SaaS applications and networks your business relies on. With Internet Insights, you can manage digital experience at Internet scale.Screenshot of