Kaseya VSA vs. Tivoli Monitoring (legacy)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kaseya VSA
Score 7.9 out of 10
N/A
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.N/A
Tivoli Monitoring (legacy)
Score 5.9 out of 10
N/A
Tivoli Monitoring products monitor the performance and availability of distributed operating systems and applications. It is a legacy product.N/A
Pricing
Kaseya VSATivoli Monitoring (legacy)
Editions & Modules
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Offerings
Pricing Offerings
Kaseya VSATivoli Monitoring (legacy)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Kaseya VSATivoli Monitoring (legacy)
Top Pros
Top Cons
Features
Kaseya VSATivoli Monitoring (legacy)
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Kaseya VSA
5.3
12 Ratings
32% below category average
Tivoli Monitoring (legacy)
-
Ratings
Remote monitoring5.812 Ratings00 Ratings
Network device monitoring5.312 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Kaseya VSA
7.3
11 Ratings
2% above category average
Tivoli Monitoring (legacy)
-
Ratings
Patch Management7.411 Ratings00 Ratings
Policy-based automation8.911 Ratings00 Ratings
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Enterprises

No answers on this topic

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Score 9.1 out of 10
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User Ratings
Kaseya VSATivoli Monitoring (legacy)
Likelihood to Recommend
9.5
(29 ratings)
2.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Support Rating
5.5
(8 ratings)
-
(0 ratings)
User Testimonials
Kaseya VSATivoli Monitoring (legacy)
Likelihood to Recommend
Kaseya
If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
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Discontinued Products
If you are looking for a software that looks decent but is not something you truly rely on, this is it. I have had bad experiences with IBM Tivoli Monitoring reporting on system errors that were not evident on the systems themselves at all. There is a lot of specific alerting you can set up which is nice.
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Pros
Kaseya
  • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
  • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
  • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
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Discontinued Products
  • The GUI is easy to read.
  • The software is fairly easy to configure.
  • Almost real-time.
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Cons
Kaseya
  • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
  • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
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Discontinued Products
  • The software is not reliable at all.
  • Reports errors that are false-negatives.
  • Hard to configure alarms/alerts.
  • Bulky installation (takes up quite a bit of space).
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Likelihood to Renew
Kaseya
Excellent product with easy learning curve
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Discontinued Products
No answers on this topic
Support Rating
Kaseya
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
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Discontinued Products
No answers on this topic
Alternatives Considered
Kaseya
There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
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Discontinued Products
We selected IBM Tivoli Monitoring as a bundle deal, other than that I would have probably gone with another vendor. We use Brocade Network Advisor for our SAN also which I would suggest to anyone over this software. The software has not been that reliable for me since we started using it.
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Return on Investment
Kaseya
  • It has increased the efficiency of operational tasks for our technicians
  • It has change the speed at which we are able to deploy updates and software patches
  • It caused us to spend additional money on more security tools due to concern from breaches
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Discontinued Products
  • I would not purchase this again.
  • Other software monitoring tools have been more reliable and easier to manage.
  • Difficult to manage, if you patch the server the software is installed on and have to reboot it, IBM Tivoli Monitoring does not come up clean.
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ScreenShots