Toggl

• Toggl allows me to generate reports based on filters such as by client, by project, by staff member/user and by date range. This allows me to get billable hour reports for invoicing clients who have retainer fee agreements every other week.
• Toggl has a workspace feature, where several users can share the same sets of projects and clients. Aside from billing clients, this is useful in that it provides data which we can analyze to see how time is being spent on a particular task. This allows us to see areas where productivity can be increased, such as decreasing nonbillable hours spent by staff who have larger caseloads or to decrease hours spent on tasks that can be automated by implementation of a system or new tool. It also helps to identify where a staff member may need extra support or training if a particular task takes an unusually long amount of time for the staff member to complete.
• The ability to see other staff members recent work also allows all staff members to know who is handling a particular client's matter at a given time, or to see what the most recent stage of casework completed was. This information helps the staff communicate more easily if one person has a question about a particular client or matter. By looking at Toggl, any staff member can identify who would be the best person to relay information or client questions to.

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• When I generate a report based on a long date range (as opposed to a single day or week), Toggl provides logged time entries per project, user, or client, according to my search. Each time entry in the report is itemized and includes a description. However, the date and time per entry is not generated with this data. When I create invoices, I have to manually find what day the work was done.

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• Toggl provides insight into the activities that consume our working ours, allowing us to better plan for the projects and tasks that matter most.
• We found there was a bit of a habit curve, where we needed to intentionally practice using Toggl and maintaining compliance. At least initially, that probably slowed down our normal productivity.
• Toggl provides transparency for me, as a manager, to easily understand how my hourly employees are tracking against their allotted time.

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