What users are saying about

TOPdesk

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Top Rated
218 Ratings

MS SharePoint

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Top Rated
1228 Ratings

TOPdesk

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Top Rated
218 Ratings
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Score 8 out of 101

MS SharePoint

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Top Rated
1228 Ratings
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Score 7.5 out of 101

Add comparison

Likelihood to Recommend

TOPdesk

TOPdesk is well suited to any information technology department or organization that operates on a ticket based system. The tracking and management of workloads is excellent, and in fact, the system is appropriate for any organization that track work based on tickets.
Any appointment based system can be modeled inside TOPdesk using the appointment planning board, allowing managers to see the planned appointments of employees.
Jason Barker profile photo

MS SharePoint

SPO has replaced our need for Box for mobile works to have offline sync access by folders and files. Robust syncing keep our workers productive on the road, no need for VPN. Single sign-on with AD credentials built right in, if you are using Office 365, is great, and the integration with Office apps is very nice (though we have run into some problems when trying the simultaneous editing of office docs).
Hans Hong profile photo

Feature Rating Comparison

Incident and problem management

TOPdesk
7.4
MS SharePoint
Organize and prioritize service tickets
TOPdesk
8.2
MS SharePoint
Expert directory
TOPdesk
6.6
MS SharePoint
Service restoration
TOPdesk
7.4
MS SharePoint
Self-service tools
TOPdesk
8.0
MS SharePoint
Subscription-based notifications
TOPdesk
7.4
MS SharePoint
ITSM collaboration and documentation
TOPdesk
7.6
MS SharePoint
ITSM reports and dashboards
TOPdesk
6.9
MS SharePoint

ITSM asset management

TOPdesk
7.1
MS SharePoint
Configuration mangement
TOPdesk
7.1
MS SharePoint
Asset management dashboard
TOPdesk
7.6
MS SharePoint
Policy and contract enforcement
TOPdesk
6.7
MS SharePoint

Change management

TOPdesk
7.3
MS SharePoint
Change requests repository
TOPdesk
7.8
MS SharePoint
Change calendar
TOPdesk
6.9
MS SharePoint
Service-level management
TOPdesk
7.1
MS SharePoint

Project Management

TOPdesk
MS SharePoint
7.2
Task Management
TOPdesk
MS SharePoint
7.6
Gantt Charts
TOPdesk
MS SharePoint
6.9
Scheduling
TOPdesk
MS SharePoint
7.2
Workflow Automation
TOPdesk
MS SharePoint
7.9
Mobile Access
TOPdesk
MS SharePoint
6.9
Search
TOPdesk
MS SharePoint
7.2
Visual planning tools
TOPdesk
MS SharePoint
6.9

Communication

TOPdesk
MS SharePoint
7.5
Chat
TOPdesk
MS SharePoint
6.5
Notifications
TOPdesk
MS SharePoint
7.2
Discussions
TOPdesk
MS SharePoint
7.5
Surveys
TOPdesk
MS SharePoint
7.6
Internal knowledgebase
TOPdesk
MS SharePoint
8.1
Integrates with GoToMeeting
TOPdesk
MS SharePoint
7.7
Integrates with Gmail and Google Hangouts
TOPdesk
MS SharePoint
6.7
Integrates with Outlook
TOPdesk
MS SharePoint
8.7

File Sharing & Management

TOPdesk
MS SharePoint
8.2
Versioning
TOPdesk
MS SharePoint
8.6
Video files
TOPdesk
MS SharePoint
7.9
Audio files
TOPdesk
MS SharePoint
7.9
Document collaboration
TOPdesk
MS SharePoint
8.6
Access control
TOPdesk
MS SharePoint
8.5
Advanced security features
TOPdesk
MS SharePoint
8.4
Integrates with Google Drive
TOPdesk
MS SharePoint
7.9
Device sync
TOPdesk
MS SharePoint
8.0

Pros

  • Self-service Portal is very good, particularly with the latest version. If you populate the knowledge base well, users can often find the help they need before needing to raise a call
  • Escalation and routing of calls is very straightforward which allows the operators to work efficiently when dealing with calls
  • Separation of different teams within TOPdesk works very well so that they can manage their own calls without seeing each others
Ian Short profile photo
  • To create forms or surveys so it collects information in an effective way including end-user information
  • To restrict access to specific content, folders, or files
  • As a repository that can quickly allow you to organize, filter, and search content
  • A way to have an entire organization in the same system. Using Single Sign-On makes this experience seamless
Giovanni Duarte profile photo

Cons

  • The tools for configuring events and actions need improving, especially the tool for events which, whilst very powerful, is cumbersome to use when configuring event criteria
  • The built-in form designer within TOPdesk is adequate but could do with better features to allow for more dynamic forms. It would also benefit from being able to post data to custom fields rather than just into the Action box. There is quite a step up between the built-in form designer and the custom XFG form engine which is the only other solution which TOPdesk provide
  • Asset management could do with some improvements as it can be a little inflexible when needing to customize the data being held as well as build processes around it
Ian Short profile photo
  • Sharing with others outside SharePoint. It is almost impossible to collaborate with others outside the organization
  • The tools to create "website" like experience are very outdated or hard to use. It should be easier to create for non-technical users
  • There is no seamless integration with other tools like chats or skype for business.
  • It feels like a disconnected tool from others. I have seen some improvements over the years but it still feels like it is on its own
  • There are not enough tools to create an actual community type of environment
Giovanni Duarte profile photo

Likelihood to Renew

TOPdesk8.2
Based on 5 answers
Fully satisfied so far with the product and the support.
Karl Schuele profile photo
MS SharePoint8.7
Based on 19 answers
The only drawback is the price, it's quite costly to buy and requires Microsoft professionals to run at its peak capabilities. It works very well with large quantities of employees, has powerful search capabilities and a huge community. However it might not be a good fit for smaller companies who don't handle a large number of documents and employees and who don't exert high security requirements.
hrvoje katusic profile photo

Usability

TOPdesk7.3
Based on 6 answers
Based on my short experience with TOPdesk, but long experience with Service-Now, I am very happy with the product.
Karl Schuele profile photo
MS SharePoint7.0
Based on 8 answers
If SharePoint really focused on non-technical user experience design, it's usefulness to the broader user community would increase dramatically.
Dwight Taylor profile photo

Support

TOPdesk8.5
Based on 85 answers
Support has been good, just the issue is no one answering the phone. I have never spoken with our account manager or onboarding so I can't comment.
Randy MacFarland profile photo
MS SharePoint5.0
Based on 6 answers
We never actually used Microsoft support. We mostly use forums, user groups and Google to handle issues.
hrvoje katusic profile photo

Implementation

TOPdesk7.2
Based on 3 answers
SAAS implementation on our end could not be done by TOPdesk due to the fact that they do not offer it. Ask directly from the beginning for support from a SAAS specialist.
Karl Schuele profile photo
MS SharePoint6.0
Based on 4 answers
Beware of switch in authentication methods!
hrvoje katusic profile photo

Alternatives Considered

Professional layout and a clear overview. Easy attach screenshots and documents compared to our old support system. We now have full control of the e-mails that are sent to the users via TOPdesk.
Harrie Horlings profile photo
The institution tried a couple other solutions such as Alfresco, Box.com, and even Facebook for business. I believe only Alfresco was the closets to replicate most of the MS Sharepoint functionality. What it comes down to, is the requirements. For example, if you are looking for a community type of site, then something like Facebook for business is the best solution. For our institution, it came down to easy integration with other Microsoft solutions and this was the major reason to use SharePoint.
Giovanni Duarte profile photo

Return on Investment

  • The different departments will be working together in a much more efficient way because everything is registrated in TOPdesk and we all speak the same language.
  • Shorter time to solve the problems because every employee can see the his calls and remember the agents if necessary.
Lode Bruyninckx profile photo
  • Due to being integrated heavily with other Microsoft products, it can easily translate into savings and efficiency as a whole
Giovanni Duarte profile photo

Pricing Details

TOPdesk

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details
TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

TOPdesk More Information

MS SharePoint

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MS SharePoint More Information