What users are saying about
Top Rated
95 Ratings

Pendo.io

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Top Rated
63 Ratings
Top Rated
95 Ratings
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Score 8.2 out of 101

Pendo.io

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Top Rated
63 Ratings
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Score 9 out of 101

Add comparison

Likelihood to Recommend

Totango

I liked the ease of creating tasks to keep up with work and being able to see all my notes on a customer on one page.
No photo available

Pendo.io

Pendo.io is great for non-technical product people who want to explore user behavior in detail without having to drag in a data analyst or developer to pull activity data from the database. It's also great for collecting feedback, as you can post polls on whatever page works best for you and even target specific users. I don't think Pendo.io is great for posting product announcements (Guides). It's not all that intuitive to upload the guide and I find the view and click analytics difficult to understand when I feel like it should be a very simple concept. We previously used another vendor to do this and it was much, much easier and we got better analytics. We switched to Pendo.io because the product encompasses many different functions, but I do feel like the Guides (in app announcements) are a weakness.
Ashley Saliba profile photo

Feature Rating Comparison

Security

Totango
4.6
Pendo.io
Role-based user permissions
Totango
4.6
Pendo.io

Platform & Infrastructure

Totango
5.9
Pendo.io
API
Totango
6.7
Pendo.io
Integration with Salesforce.com
Totango
5.7
Pendo.io
Integration with Marketo
Totango
5.4
Pendo.io

Customer Data Extraction / Integration

Totango
6.9
Pendo.io
Product usage
Totango
7.7
Pendo.io
Help desk / support tickets
Totango
6.2
Pendo.io

Customer Success Management

Totango
6.6
Pendo.io
Sponsor tracking
Totango
6.1
Pendo.io
Customer profiles
Totango
8.1
Pendo.io
Automated workflow
Totango
7.2
Pendo.io
Internal collaboration
Totango
5.4
Pendo.io
Customer health scoring
Totango
6.7
Pendo.io
Customer segmentation
Totango
6.3
Pendo.io

CSM Reporting & Analytics

Totango
6.6
Pendo.io
Customer health trends
Totango
6.3
Pendo.io
Engagement analytics
Totango
5.9
Pendo.io
Revenue forecasting
Totango
6.9
Pendo.io
Dashboards
Totango
7.3
Pendo.io

Pros

  • I liked the attributes at the top of the page so you can see snipits of important information right from the customer page.
  • The filter feature was really nice because you could sort or group customers by a number of different metrics to make it easy to find specific attributes of customers.
  • I liked how simple it was to create a task and reminder for myself. It helped me to make sure no customers fell through the cracks.
No photo available
  • It makes tracking user behaviors and seeing metrics so easy for those of us who aren't data analysts. In the past, I would have had to submit a request to a data analyst to get some metrics on user behavior, but now I can do it immediately in Pendo.io myself. Also,
  • The polls are a great way to collect in the moment user feedback that we would have had difficulty sending before via Google Form or something like that. Insights have been tremendously helpful thus far.
  • It helps us consolidate many different tools. With Pendo.io we can do everything from tracking user behavior, to collecting feedback, and even announcing new features and posting tool tips. It has helped us get rid of a few tools as Pendo.io does so much more than other products.
  • The customer support is amazing. Whenever we need anything, we get extremely useful responses and support in a timely manner.
Ashley Saliba profile photo

Cons

  • Creating campaign programs is something Totango could improve upon.
Andersen Yu profile photo
  • The set up process wasn't the easiest and required a good amount of time from one of our developers to get everything configured. So this isn't a product that's ready to go out of the box; you will have to put some time into configuration.
  • Posting Guides isn't all that intuitive. As a non-technical person, I usually have to ask a developer to help me out getting my design into a guide to post to users.
Ashley Saliba profile photo

Likelihood to Renew

Totango4.8
Based on 2 answers
The software has lot of issues. We are saving things and then it disappears which creates lot of confusion as well as problems. Money is also lost because of it. The employees also get confused and then they end up with lot of problems with the customer. The notification is not that great. It's so bad and cannot be completely read. So when a pile of notifications come we will ignore all of them.
John Abraham profile photo
Pendo.io9.0
Based on 1 answer
Key business-facing software with room to grow, but waiting on mobile support
No photo available

Usability

Totango7.5
Based on 5 answers
Because it's good.
John Abraham profile photo
Pendo.io8.4
Based on 3 answers
Generally very easy to pick it up and start using right away without a great deal of training.
Ted Boren profile photo

Reliability and Availability

Totango4.5
Based on 1 answer
Totango is available all the time . the only problem is that some times it takes time to load specially the records of the customers. The data loading inside the customer account is fast. It may be because of internet service but still it can i,prove a lot. i have seen other competitors software which is faster
John Abraham profile photo
No score
No answers yet
No answers on this topic

Support

Totango5.7
Based on 2 answers
Because of heavy issues, we lose track of one thing and then end up with so many other things.
John Abraham profile photo
Pendo.io10.0
Based on 1 answer
Support is fast, knowledgeable, and goes out of their way to find solutions. Our particular question had to do with Segment integration, and was resolved immediately
No photo available

Implementation

Totango7.1
Based on 11 answers
Not much since the implementation is still under progress. It takes lot of time to do so, I will say its still going on
John Abraham profile photo
Pendo.io9.0
Based on 1 answer
Use Segment to install and cut developers out of the work cycle!
No photo available

Alternatives Considered

We selected Totango over other products because of the balance between sophisticated functionality (like customized health categorization based on usage) and a reasonable price point.
Josh Carlson profile photo
Pendo is easier to use and more intuitive. It also just feels more modern and current.
Lauren Coppola profile photo

Scalability

Totango2.7
Based on 1 answer
Information keeps missing and changing in totango . Because of that there is are lot of problems with it. We need to manually keep the backup in an another file. More over if in case we take the backup its so hard to track since its all in numbers. Totango can be much better if the cloud storage is working fine. My company is planning to discontinue due to this factor
John Abraham profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • We are new with Totango, but so far, it's been great in getting a per-month view on customer revenue (when they are up for renewal).
  • Having a view on health trends allows us to act sooner than later on customers whose health report has dipped.
  • Being able to see which features our customers are enabling is a great way to see how they are progressing during onboarding without having to go digging into a few systems to find this info. One stop shop!
Peter Filias profile photo
  • Don't tell our Pendo AE this, but this is probably one of the best tooling investments we made, it has provided value in many more areas than the initial use case we bought it for.
  • It has highlighted several areas of churn risk or poorly utilized features so we can get ahead of them
Shaun VanWeelden profile photo

Screenshots

Pricing Details

Totango

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Pendo.io

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details