What users are saying about
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Top Rated
799 Ratings
7 Ratings
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Score 3.4 out of 100

Zoho CRM

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Top Rated
799 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Tour de Force CRM ranks higher in 2 feature sets: Security, Platform
  • Zoho CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Integrations with 3rd-party Software

Sales Force Automation

6.4

Tour de Force CRM

64%
8.0

Zoho CRM

80%
Zoho CRM ranks higher in 6/9 features

Customer data management / contact management

10.0
100%
1 Rating
8.4
84%
232 Ratings

Territory management

10.0
100%
1 Rating
7.8
78%
164 Ratings

Opportunity management

10.0
100%
1 Rating
8.3
83%
211 Ratings

Integration with email client (e.g., Outlook or Gmail)

1.0
10%
1 Rating
7.8
78%
208 Ratings

Quote & order management

5.0
50%
1 Rating
7.9
79%
168 Ratings

Interaction tracking

7.0
70%
1 Rating
8.0
80%
208 Ratings

Channel / partner relationship management

2.0
20%
1 Rating
7.9
79%
157 Ratings

Workflow management

N/A
0 Ratings
8.0
80%
220 Ratings

Contract management

N/A
0 Ratings
8.3
83%
166 Ratings

Customer Service & Support

5.5

Tour de Force CRM

55%
7.5

Zoho CRM

75%
Zoho CRM ranks higher in 2/3 features

Case management

8.0
80%
1 Rating
7.6
76%
184 Ratings

Help desk management

3.0
30%
1 Rating
7.5
75%
162 Ratings

Call center management

N/A
0 Ratings
7.4
74%
145 Ratings

Marketing Automation

4.0

Tour de Force CRM

40%
8.4

Zoho CRM

84%
Zoho CRM ranks higher in 2/2 features

Lead management

7.0
70%
1 Rating
8.5
85%
217 Ratings

Email marketing

1.0
10%
1 Rating
8.2
82%
183 Ratings

CRM Project Management

3.7

Tour de Force CRM

37%
8.2

Zoho CRM

82%
Zoho CRM ranks higher in 3/3 features

Task management

1.0
10%
1 Rating
8.3
83%
210 Ratings

Billing and invoicing management

7.0
70%
1 Rating
8.1
81%
154 Ratings

Reporting

3.0
30%
1 Rating
8.2
82%
201 Ratings

CRM Reporting & Analytics

8.0

Tour de Force CRM

80%
8.2

Zoho CRM

82%
Zoho CRM ranks higher in 3/3 features

Forecasting

8.0
80%
1 Rating
8.0
80%
182 Ratings

Pipeline visualization

8.0
80%
1 Rating
8.3
83%
195 Ratings

Customizable reports

8.0
80%
1 Rating
8.2
82%
204 Ratings

Customization

6.0

Tour de Force CRM

60%
8.0

Zoho CRM

80%
Zoho CRM ranks higher in 4/4 features

Custom fields

6.0
60%
1 Rating
8.5
85%
231 Ratings

API for custom integration

6.0
60%
1 Rating
7.8
78%
167 Ratings

Custom objects

N/A
0 Ratings
8.2
82%
181 Ratings

Scripting environment

N/A
0 Ratings
7.7
77%
146 Ratings

Security

9.5

Tour de Force CRM

95%
8.8

Zoho CRM

88%
Tour de Force CRM ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
8.7
87%
194 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.8
88%
215 Ratings

Integrations with 3rd-party Software

3.0

Tour de Force CRM

30%
7.6

Zoho CRM

76%
Zoho CRM ranks higher in 2/2 features

Marketing automation

3.0
30%
1 Rating
7.9
79%
173 Ratings

Compensation management

N/A
0 Ratings
7.3
73%
117 Ratings

Platform

8.0

Tour de Force CRM

80%
7.9

Zoho CRM

79%
Tour de Force CRM ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
7.9
79%
195 Ratings

Social CRM

Tour de Force CRM

Feature Set Not Supported
N/A
7.9

Zoho CRM

79%
Zoho CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.0
80%
141 Ratings

Social engagement

N/A
0 Ratings
7.9
79%
136 Ratings

Attribute Ratings

  • Zoho CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Tour de Force CRM

70%
1 Rating
8.5

Zoho CRM

85%
261 Ratings

Likelihood to Renew

Tour de Force CRM

N/A
0 Ratings
8.9

Zoho CRM

89%
33 Ratings

Usability

Tour de Force CRM

N/A
0 Ratings
8.3

Zoho CRM

83%
178 Ratings

Availability

Tour de Force CRM

N/A
0 Ratings
8.0

Zoho CRM

80%
4 Ratings

Performance

Tour de Force CRM

N/A
0 Ratings
6.5

Zoho CRM

65%
4 Ratings

Support Rating

Tour de Force CRM

N/A
0 Ratings
8.2

Zoho CRM

82%
76 Ratings

In-Person Training

Tour de Force CRM

N/A
0 Ratings
7.0

Zoho CRM

70%
2 Ratings

Online Training

Tour de Force CRM

N/A
0 Ratings
8.5

Zoho CRM

85%
6 Ratings

Implementation Rating

Tour de Force CRM

N/A
0 Ratings
8.8

Zoho CRM

88%
12 Ratings

Contract Terms and Pricing Model

Tour de Force CRM

N/A
0 Ratings
9.4

Zoho CRM

94%
22 Ratings

Product Scalability

Tour de Force CRM

N/A
0 Ratings
8.5

Zoho CRM

85%
2 Ratings

Professional Services

Tour de Force CRM

N/A
0 Ratings
8.5

Zoho CRM

85%
7 Ratings

Likelihood to Recommend

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Zoho CRM

Aside from letting you get to know your customer better, Zoho CRM is great for organizing the applications running in the business. Something that Zoho CRM did not do well was that it was focused on larger companies, but it has already been solved with Zoho Bigin. Maintaining an integration between both CRMs is excellent for more options
Alexis Correa | TrustRadius Reviewer

Pros

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Zoho CRM

  • It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
  • Great reporting section, you can extract some really detailed reports of your leads and their status.
  • User access control and 2-factor authentication are really easy to define and set up.
  • Some really great integrations with Zoho products and Gsuite.
Anonymous | TrustRadius Reviewer

Cons

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Zoho CRM

  • You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
  • Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
  • There are some things that aren't allowed to be customized that definitely should be
  • Support means well, but they rarely can help
Anonymous | TrustRadius Reviewer

Pricing Details

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Tour de Force CRM Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00

Starting Price

$14 per month

Zoho CRM Editions & Modules

Edition
Standard$14.001
Professional$23.001
Enterprise$40.001
Ultimate$52.001
Plus$57.001
  1. Per User/Per Month
Additional Pricing Details

Likelihood to Renew

Tour de Force CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.9
Based on 33 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Jon Porreca | TrustRadius Reviewer

Usability

Tour de Force CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.3
Based on 178 answers
In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.
Anonymous | TrustRadius Reviewer

Support Rating

Tour de Force CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.2
Based on 76 answers
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
Anonymous | TrustRadius Reviewer

In-Person Training

Tour de Force CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sarah Lohsl | TrustRadius Reviewer

Online Training

Tour de Force CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.5
Based on 6 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
John Hinson | TrustRadius Reviewer

Implementation Rating

Tour de Force CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
Stephen Lalla | TrustRadius Reviewer

Alternatives Considered

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Zoho CRM

To be honest, we really like Zoho CRM but Salesforce was really good as well. It was just too big for us. Salesforce had too many options and too much going on. We couldn't get it all going properly and didn't enjoy using it like we do with Zoho. We also didn't get the same warm feeling with Salesforce as we do with Zoho. We have gotten better customer service with Zoho
Jeb Brilliant | TrustRadius Reviewer

Contract Terms and Pricing Model

Tour de Force CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 9.4
Based on 22 answers
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
Anonymous | TrustRadius Reviewer

Professional Services

Tour de Force CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.5
Based on 7 answers
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
Anonymous | TrustRadius Reviewer

Return on Investment

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

Zoho CRM

  • We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
  • One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
  • Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
  • Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!
Anonymous | TrustRadius Reviewer

Screenshots

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