Likelihood to Recommend Well Suited 1. Travefy allows me to keep clients in my bubble providing complete resort details and trip details all in one place. 2. I have used Travefy for groups traveling internationally and in numerous states in the US for family reunions, weddings, etc. All details right in one place Less Appropriate 1. It isn't quick for me to create itineraries if I have never quoted that hotel/resort before because I pull in ALL resort details as this has proven a great assistant at closing sales.
Read full review I've used other big name solutions before, but Upside's customer service is really what puts them head and shoulders above the rest. I don't worry about getting someone who has no idea what they're doing when I call Upside - whoever I get is going to be able to answer my questions and get my issues sorted out. That's a huge help
Read full review Pros Organize customer’s thoughts into a workable plan. Create great looking itineraries. Read full review Customer Support. Our business travel changes in real-time. Sometimes we have to make multiple changes to our travel in one day. The Upside Support team is always there to change the travel, especially when my travelers do not have the time to step away from work to get on the phone with airlines, hotels, and rental car agencies. Travel Tools. From the web site to the phone app, the Upside tools are very easy to use and are very extensive with functionality. Prepay for travel. Prepaying for travel simplifies the booking process and eliminates the need for corporate cards. Read full review Cons Make it easier to use. Wider, more accurate photo searches of a destination. Read full review Booking travel for non-employees or invited users *could* be easier, but it's not that bad. Adding support for AA Business Extra number as part of company profiles, but they manually check all of our AA reservations to add it. Read full review Support Rating Quick turnaround on questions that need to be asked.
Read full review The support from Upside Business Travel is absolutely amazing. Immediately after you book a flight, you get an email from your representative. You can contact them at any time and get them to help you with anything you need or answer any questions. I have used the support before to get an earlier check-in, change flights, and add a night to my stay.
Read full review Alternatives Considered Have not used other options
Read full review I was not a part of the change process, but I am quite happy using Upside over Concur. We were charged just to speak with an agent, and there wasn't an option to communicate online. I love having the chat option with Upside. I do miss the ability to put travel plans on hold to allow colleagues the opportunity to review it before I book, but the pros of Upside far outweigh the cons.
Read full review Return on Investment Travefy has helped the business grow 4x Travefy has impressed me clients with the interface Travefy has made my life easier with creating itineraries Read full review It has streamlined the process for booking travel for our company. They send me reports instead of me having to create them on my own. It saves time at every turn. Read full review ScreenShots