TravelPerk vs. Upside Business Travel

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TravelPerk
Score 8.0 out of 10
N/A
TravelPerk, headquartered in Barcelona, offers their eponymous travel management application supporting bookings management, travel policy controls and management, invoicing, and other features.N/A
Upside Business Travel
Score 9.3 out of 10
N/A
Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.N/A
Pricing
TravelPerkUpside Business Travel
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
TravelPerkUpside Business Travel
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
TravelPerkUpside Business Travel
Top Pros
Top Cons
Best Alternatives
TravelPerkUpside Business Travel
Small Businesses
Airbnb for Work
Airbnb for Work
Score 8.5 out of 10
Airbnb for Work
Airbnb for Work
Score 8.5 out of 10
Medium-sized Companies
Lola.com
Lola.com
Score 8.0 out of 10
Lola.com
Lola.com
Score 8.0 out of 10
Enterprises
SAP Concur
SAP Concur
Score 8.0 out of 10
SAP Concur
SAP Concur
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TravelPerkUpside Business Travel
Likelihood to Recommend
6.2
(8 ratings)
9.4
(7 ratings)
Support Rating
10.0
(1 ratings)
10.0
(5 ratings)
User Testimonials
TravelPerkUpside Business Travel
Likelihood to Recommend
TravelPerk S.L.
Very helpful in saving time and costs when it comes to planning business travel, tracking expenses, and reimbursement management. Their support team is friendly and comprehensive, they manage to do changes to our reservations within 10 hours before our trip with no extra costs. I can't find a scenario where it is less appropriate.
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Upside Business Travel
I've used other big name solutions before, but Upside's customer service is really what puts them head and shoulders above the rest. I don't worry about getting someone who has no idea what they're doing when I call Upside - whoever I get is going to be able to answer my questions and get my issues sorted out. That's a huge help
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Pros
TravelPerk S.L.
  • Very clean, attractive interface. TravelPerk is easy to use and looks great.
  • Good customer support. When I've had trouble with bookings, TravelPerk support responds quickly and addresses the issue.
  • You can easily add personal travel information (e.g., frequent flyer numbers) that are automatically applied to your flights, no need to add it manually with each booking.
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Upside Business Travel
  • Customer Support. Our business travel changes in real-time. Sometimes we have to make multiple changes to our travel in one day. The Upside Support team is always there to change the travel, especially when my travelers do not have the time to step away from work to get on the phone with airlines, hotels, and rental car agencies.
  • Travel Tools. From the web site to the phone app, the Upside tools are very easy to use and are very extensive with functionality.
  • Prepay for travel. Prepaying for travel simplifies the booking process and eliminates the need for corporate cards.
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Cons
TravelPerk S.L.
  • Truly awful customer service agents who are careless and make mistakes constantly
  • Inability to see other travelers on the App, even as an admin
  • AE does not escalate issues quickly or seriously enough
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Upside Business Travel
  • Booking travel for non-employees or invited users *could* be easier, but it's not that bad.
  • Adding support for AA Business Extra number as part of company profiles, but they manually check all of our AA reservations to add it.
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Support Rating
TravelPerk S.L.
Great customer service and the chat is wonderful. There is always someone connected.
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Upside Business Travel
The support from Upside Business Travel is absolutely amazing. Immediately after you book a flight, you get an email from your representative. You can contact them at any time and get them to help you with anything you need or answer any questions. I have used the support before to get an earlier check-in, change flights, and add a night to my stay.
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Alternatives Considered
TravelPerk S.L.
Travel Perk can be globally used from all of our Offices, worldwide, applying the same regulations and corporate Credit Cards. It searches for all Airlines and Hotels, listening results according to priorities and search metrics.
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Upside Business Travel
I was not a part of the change process, but I am quite happy using Upside over Concur. We were charged just to speak with an agent, and there wasn't an option to communicate online. I love having the chat option with Upside. I do miss the ability to put travel plans on hold to allow colleagues the opportunity to review it before I book, but the pros of Upside far outweigh the cons.
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Return on Investment
TravelPerk S.L.
  • Generally, there are cost savings available over other options.
  • Providing employees with autonomy frees up the management team from having to book and/or approve travel.
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Upside Business Travel
  • It has streamlined the process for booking travel for our company.
  • They send me reports instead of me having to create them on my own.
  • It saves time at every turn.
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