Likelihood to Recommend Before Trend Micro OfficeScan we used Symantec Endpoint Protection and although it was very easy to deploy and to update agents it couldn't find a virus if you pointed it out with a neon sign. We were always getting hit with different viruses but since we migrated to Trend we no longer have that problem. Trend has definitely been preventing those kind of outbreaks successfully.
Read full review Scenarios where it's well suited - 1) AWS cloud environments where application security and ZTN is a must. 2) One-stop-shop for centralized discovery of apps/workloads. 3) Custom reporting client needs. 4) CI/CD pipeline - easy to design DevOps cycles.
Read full review Pros The product has two important aspects, centralized console and an agent which is typically installed on every machine. When the product is installed on a dedicated server then all computers can readily get updated while in the same network (provided the agent is installed on every machine). This helps the machine to avoid any kind of virus attacks. Even if the machines are not in the same network where the console is being run it can directly get all updates from the Trend Micro server directly and the machine is still protected. Hence, it is not necessary that users have to visit the office or internal network to get the update, once the agent is installed on the machine then they can get the update from anywhere as long as the machine has access to the Internet. Once the agent is installed on the machine the users can themselves do a full scan and even check the logs themselves. Read full review Easy integration with AWS environment holistic protection - workload and network security Monitoring capabilities - SIEM tools which helps in RCA analysis. Read full review Cons Only thing I would have to say that's negative is the reporting aspect. Basic reporting is good but still lacks some details. This is a problem with many of the software vendors I have encountered in the past as well. Reporting is still much better than most. Read full review Found a tad difficult in case of hybrid cloud environments - VMware specific etc API calls did not work well with only a few applications ( SNOW etc), most of it is fine Professional services / Support - dedicated customer support should be more proactive, flexible Read full review Likelihood to Renew It is very easy to stick with a vendor year after year, and it is also easy to see the faults in a product and want to change. This is the first time I have renewed with an antiviurs provider as others have been less than ideal and caused issues where there were none before, so while it isn't perfect, it is the best of the bunch currently and I am hopeful that it will continue to improve in future versions.
Read full review Support Rating It has been difficult at sometimes, the support people at one point told me that they couldn't tell me information about OfficeScan because it was knowledge that was passed down from engineer to engineer. The issue was that if you used the msi for the install any further installs would require the msi to have the same exact name or else the install fails and corrupts the install. This information is not listed anywhere on trends website. Support kept trying to get me to use the exe for installs instead, but we use
SCCM and msi's work better. We had to write a script to come up with a solution so that we could uninstall the software and install the new software. Trend did provide the technical expertise to help with the script and had us work with one of the developers in order to resolve that issue. So they did fix their screw up but it took a while and several complaints.
Read full review Alternatives Considered For me, Trend Micro Apex One with its low performance is the best option at the time to buy a solution like this, with its flexibility through on-premises or saas deployment options you can choose the option that best fix to you, has an advanced automated threat detection and response against an ever-growing variety of threats.
Read full review 1) flexible customer support and PoV assistance as compared to other vendors 2) Quick TAT turnaround, and easy sampling - Automation features are smooth to use and leverage 3) Our client was interested in this solution since they heard it from one of their other partners from USA - So, this solution was already a step ahead, we just had to pick it up and get used to it
Read full review Return on Investment Since the product is a full suite of protection rolled into a single product, we've seen ROI through cost reduction and simplified management. And while we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several. While we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several. Read full review Our single PoV helped few customers already - RoI return - Excellent GTM strategy - Go to Market worked - Saved potentially 500k USD minimum for client - within few months Allianz assistance - client support in planning helped to further smoothen the RoI cycle, we have planned upto FY 23 for our healthcare client Read full review ScreenShots