TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
N/A
Zenefits
Score 6.0 out of 10
N/A
Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.
Looked at ADP PEO back in 2013 but benefit quotes were much higher than Trinet - primarily because ADP acted more as a broker rather than a PEO, i.e we weren't pooled with the many other employees under ADP, rather we were given the "street" rate that any small business would …
Since that last time our organization evaluated the market, Trinet appeared to be more comprehensive in their product and services offering than other competitors, including Namely and Zenefits. However, Namely in particular has a better interface for "Time Off" management and …
We started with TriNet before the other services were offered. We considered swapping to Zenefits, however there were many reports of payroll errors and benefits administration errors on their platform, and they ran into substantial compliance issues which made them …
We were already using TriNet and there would have been a switching cost (i.e., my time) that we didn't have the bandwidth for at the time. Zenefits still required internal HR (i.e., me) to do too much. The most important benefit from using TriNet for us is that TriNet does …
We didn't look anywhere else, as we used TriNet at a previous company. Since forming our new company, we have been approached by Insperity and Zenefits. However, until we have reason to believe TriNet is not competitive or become unhappy with the level of service, we will not …
Very bottom of the list - I did not select TriNet, as I joined the company after it had already been implemented and in use for some time. If I had been involved, Rippling and/or Zenefits would have been my top choices due to their wide breadth of HR/Payroll/People support …
TriNet is a much stronger product with very good customer service. Ability to rely on information and payroll is essential to success. There are a lot of features in TriNet we are not utilizing but could choose from to support our business. These other products do not have …
We were interested to look at alternatives and ensure we were getting the best deal for our staff and the company. Only one came close to the cost of the benefits and we were loath to switch the employee experience without a solid reason. As we grow our system needs and the …
We have used Zenefits and Gusto in the past. They were ok but didn't have the complete suite of features that we were looking for. The only advantage Gusto has over TriNet is that contractor payments and 1099 generation is built in and handled by their service on regular …
TriNet offers benefits and HR support. We did not have this before. We need that live voice to help us.
Verified User
Employee
Chose TriNet
I've only used Zenefits in the past and Trinet is far better. I came to this company when Trinet was already implemented. I had not heard of Trinet prior to arriving here. I heard both positive and negative reviews of Trinet from others and my experience fits right into what I …
TriNet provided many more tools for HR and payroll than other competitors. TriNet's system is much easier to use. TriNet's pricing is also competitive compared to others.
Zenefits is easy to use and scales incredibly well. ADP was garbage [from] day one. We got our money back. Too bleak and hard to understand. We never bought TriNet, but it felt like it would be hard to make it scale. [It was] a little bland, and Google Sheets seemed like a …
TriNet is great for a small organization with a remote workforce. A predominate feature is the depth and breadth of health/dental/vision/life and similar benefits the employees can select from that allows them to pick carriers that are top in their own state. Having PEO partner is helpful in more strenuous human resources issues and its nice to share responsibility for items like COBRA or writing a handbook or similar within a small org and utilize this for outsourcing
I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
Ability to calculate Payroll By State For Some of the Reports I need to run.
Lock IN Conversion Rate Earlier. It is always a problem when I run the payroll expecting one conversion rate and then find a different conversion rate when the payroll is actually run for Canada.
I liked having an assigned person to my account. Debra Ford was amazing, but I know that TriNEt moved to a more decentralized model.
The only reason this is not a 10 is that the PEO market is very competitive and as the President of the company I feel obligated to listen to other options. That being said, it will be very difficult for anyone to unseat TriNet as I ma veery pleased with them
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
Compared to other PEOs we have used, the TriNet platform is both powerful and user friendly. Both the employee and admin views are extremely easy to navigate and, with the exception of time off tracking, we only hear positive feedback from employees. Overall, it is a solid and versatile platform.
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
They used to be really good at this when I had a dedicated person. Now that it's a general customer service account, it's really gone downhill and I don't get responses at all sometimes
We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
We don't need to use the Customer Service features often, but when we do, the team is quick to respond and very knowledgeable about our needs. Once again, making our time in the system minimal allows us to focus on growing our business.
Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
it was good, but now I haven't done much and since they changed their model, it's a lot harder to deal with. We're talking online training of the trinet platform and not the online training they provide, right? Their online training is ok, and is unfortunate that there is a totally separate model for training that costs extra when we would only watch one or two things. However, the mandatory sexual harassment training is actually pretty good, it was just a little clunky
not applicable as I implementation was done 5 years ago and have no recollection of the details of the process. Above it says to skip question if not involved in the process but it will not allow me to skip it as it states explanation requitred thus making this process extremely frustrating.
Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
Compared to Zenefits, I would never hire Zenefits again. Their customer support is nonexistent. I often felt that they really didn't care about my company. After migrating to TriNet, it was night and day. Employees are more satisfied with the online and mobile tools TriNet offers, the benefits are better, etc.
Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
TriNet offers many benefit plans to our employees which are spread out across the country. A wide variety of offerings allows our employees more choices to make the best decision for their family.
TriNet does not offer help with our EEO reporting for our Veteran status. They may in the future be able to update the platform, but currently, this data is not a required question for the employees and it isn't possible for us to make it a required question when the employees log in.
We have worked through our initial problems with payroll processing and are now much more efficient. Having a great team of people to work with at TriNet has made all the difference!
California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
