Likelihood to Recommend A specific scenario where TripActions was well suited was when I needed to book a hotel stay in Cologne, Germany for multiple colleagues. The fact that they were registered users made coordinating their stays a seamless process. I have not had an occasion where TripActions was inappropriate to use.
Read full review TripIt is great for anyone who has multiple trips at any given time. It is also very good at tracking multiple reservations automatically on individual trips. It's not appropriate for low volume trips or only short trips. It is also good for sharing itineraries with others. It's not good for calendar views.
Read full review Pros Provides a wide range of travel options within a wide budget. It is reliable - if a trip gets canceled, they are quick to contact their customer and help sort out additional booking details to get you to your final destination. Read full review Itinerary Management - TripIt does a great job collecting all of your travel information, including your flight and hotel information all in one location, so that you don't have to deal with multiple vendor apps, emails, or even printouts of that info. It also handles multiple upcoming trips for even easier management and organization Notifications - TripIt notifies you of changes to your itinerary, such as delays or gate changes, which is great to have that information pushed to you rather than having to constantly look at flight boards for updates. Apple Watch integration - As an Apple Watch user, TripIt has gone the extra mile to provide a useful watch app for travelers, making your travel information available on your wrist. This makes it even easier to catch changes to your itinerary, and not have to juggle a phone while you already have a passport and luggage to worry about! Read full review Cons Limited partnerships with all the major airlines, or if so, slowly just adding more airlines to their platform Not a lot of information about the ratings of the hotels. I have stayed in hotels that I probably wouldn't have if their information was more up to date Read full review Some addresses sometimes do not load (But this is becoming rare these days) Add some color to the icons (again minor improvement) Ability to create cross destination group trips with different cities to have a full overview of the trip and crossover points Read full review Likelihood to Renew This decision overall isn’t made by me. The company evaluates the product. While I am an influencer the overall review is my personal opinion and mine only. The company books flights or would like for us to book flights through trip actions everything else is suggested but done with a personal cc which makes it optional. My option will be to not use TripActions for anything personally.
Read full review Its so ingrained in the company performance that I cant see us switching to anything else- Its not broke, we're not fixing it!
Read full review Usability For me- Tripit was super easy right out of the gate. Initially, using Concur required a little bit of training.
Read full review Reliability and Availability Ive only had the receipt scan feature crash 1 time; no other issues- in fact the app is more on top of details than I am!!
Read full review Performance pages load fast, notifications are great. up to minute. after deboarding- my next steps are displayed. Syncs with the hotel & frequent flyer rewards programs too.
Read full review Support Rating - Easy bookings and quick expensing - Excellent chat support - Savings for the company since employees opt for rewards which require booking cheaper than average priced hotels - Rewards for employees - Easy to use customer interface - Great mobile applications for android and iOS - Ability to control payment methods for a different types of bookings like hotels or flights or car rentals.
Read full review I have never called their support. That is a great question especially when rolling out into a medium to large organization. Concur is a well-respected company, so I can only suppose their Support is reasonable. I have not experienced their support.
Read full review Implementation Rating Set up clear workflows & processes for the masses! No problems with software, only end users...haha
Read full review Alternatives Considered I like TripActions more because everything is on a mobile app that is super user-friendly. The customer service team is also world class-I genuinely have never felt so taken care of. More so,
Concur Travel and Expense never rewarded me for traveling, while I made over 200 dollars in Amazon money just for doing my job.
Read full review TripIt is designed specifically to help individuals manage their travel info in one place. Before I used TripIt, I had to manually save my travel info in a
Google Drive folder, add flights to my personal calendar, then manage multiple airline apps to get flight alerts. TripIt has made my travel much easier.
Read full review Scalability Tripit is working great for everyone, each department meeting both company and individual needs.
Read full review Return on Investment The ability to change flights while I am on the road in meetings. They actually call the agents for me. It has put money back in my pocket with the Amazon rewards and my company has saved money by me booking the less expensive options. Read full review It makes it easy to see if your are missing a hotel stay. It makes it easy to see if you are missing a flight. It makes it easy to send reservations to someone's email and have it added to their TripIt. Read full review ScreenShots