What users are saying about
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Top Rated
214 Ratings
4 Ratings
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Score 6.8 out of 100

Wix

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Top Rated
214 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

TrueCommerce Nexternal

If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!
Kielly Lewis | TrustRadius Reviewer

Wix

I would recommend Wix 100%, due to the fact that the marketing strategy that it gives to the customer makes you want to register for such a great site. It also has a great user experience, without putting difficulties on the site creation process. Wix really knows what the user wants.
Horacio Carcamo | TrustRadius Reviewer

Feature Rating Comparison

Security

TrueCommerce Nexternal
Wix
8.3
Role-based user permissions
TrueCommerce Nexternal
Wix
8.3

Platform & Infrastructure

TrueCommerce Nexternal
Wix
8.4
API
TrueCommerce Nexternal
Wix
8.3
Internationalization / multi-language
TrueCommerce Nexternal
Wix
8.5

Web Content Creation

TrueCommerce Nexternal
Wix
8.3
WYSIWYG editor
TrueCommerce Nexternal
Wix
8.8
Code quality / cleanliness
TrueCommerce Nexternal
Wix
7.9
Admin section
TrueCommerce Nexternal
Wix
8.4
Page templates
TrueCommerce Nexternal
Wix
8.5
Library of website themes
TrueCommerce Nexternal
Wix
8.3
Mobile optimization / responsive design
TrueCommerce Nexternal
Wix
8.3
Publishing workflow
TrueCommerce Nexternal
Wix
8.5
Form generator
TrueCommerce Nexternal
Wix
7.8

Web Content Management

TrueCommerce Nexternal
Wix
7.6
Content taxonomy
TrueCommerce Nexternal
Wix
8.1
SEO support
TrueCommerce Nexternal
Wix
7.1
Bulk management
TrueCommerce Nexternal
Wix
7.0
Availability / breadth of extensions
TrueCommerce Nexternal
Wix
7.8
Community / comment management
TrueCommerce Nexternal
Wix
8.2

Pros

TrueCommerce Nexternal

  • Nexternal's customer service is the best in the business. Each account comes with a dedicated account rep who answers the phone when you call, and personally replies to your emails within a very reasonable time - sometimes within minutes!
  • Nexternal is consistently improving their platform with added tools and 3rd party integrations for everything from social sharing and email campaign management to search optimization tools and automatic product feed integrations such as Amazon.
  • Nexternal offers site security and PCI compliance out of the box. There is no need for an additional SSL, nor do you need to worry about the security of your clients' personal information.
  • Nexternal is scalable and grows with your business. We have more than a handful of clients who have been with Nexternal for more than 10 years. In web-speak, that's like 50 years!
  • The Nexternal shopping cart template can be customized to create a consistently branded experience from your home page throughout the entire shopping process.
  • Nexternal offers a host of API and XML toolsets that allow clients to sync data between their ecommerce platform and most any other third party platform, thereby coordinating the operations of your business and cutting down on management time.
Katie Partridge | TrustRadius Reviewer

Wix

  • The most important strength of Wix is its simplicity and intuitive interface. Wix is, by far, the best web CMS that I've ever used because it's easier to navigate and understand than other CMS platforms. Once you start building your site, there are pop-ups explaining what to do next until your entire site is filled with content. Because it's so easy to get started, I've completed websites on the same day that I started them, which makes marketing managers and directors extremely surprised and excited.
  • Wix's design and theme options are the best I've seen. When using other CMS platforms, I've had a difficult time finding themes that fit the way that I want to organize the content on my website. I felt restricted because the themes were not editable. Wix, however, allows users to edit themes as much as they want. The platform will also take the information that you've already plugged into the site and find a theme that works, choose the best fonts, and even implement color schemes. Wix really gives you control over the way your site is organized but also provides a "hands-off" route for people who don't want to be too heavily involved in the design process. There are options for any and all levels of experience and involvement.
  • Wix has an option to add a contributor to a website, which I also have not seen on any other CMS platforms. In most cases, CMS users would need to create several logins to get their colleagues or partners to edit the site. But with Wix, I can have my own account with both personal and professional sites - and invite colleagues to edit a specific website without seeing anything else. It's similar to having a Google Drive of websites. I can see all of my Wix websites, but colleagues can only see or edit the websites that I invite them to.
Brittney Collier | TrustRadius Reviewer

Cons

TrueCommerce Nexternal

  • Nexternal needs a POS system that enables you to swipe credit cards. We switched to a different system because this was a limitation of Nexternal. At the point of purchase we used to have to write everything down and enter in later.
  • The shipping functionality is extremely basic. The shipping address check for each state never worked properly. Also, with our new system, the woman who does the compliance can pull all reports per state out of it. Nexternal does not have that capability.
Stephanie Barnett | TrustRadius Reviewer

Wix

  • Some of the features do not work consistently or they are not able to be seen at all times.
  • There are frequent bugs.
  • SEO optimization can be improved.
  • They removed some features that I cannot get back.
  • Form builder applications and plug ins can be slow to set up and slow to load.
  • Cannot customize certain features.
  • Handling the footer section can provide issues.
  • Event application / plug in has basic features but mostly not useful.
  • Paid plug ins don't work well or fast enough.
  • Paypal buttons take a long time to load.
  • Repeater boxes don't work well.
  • It doesn't allow you to copy and paste a section from one website design to another website design, which is an important function for saving time when managing multiple business websites.
Marian Lee | TrustRadius Reviewer

Likelihood to Renew

TrueCommerce Nexternal

TrueCommerce Nexternal 8.5
Based on 3 answers
I'm so happy with Nexternal I don't see myself using any other platform. We currently only use Nexternal for our web store, but we are looking to expand into the tasting rooms and offer mobile points of sale.
Kielly Lewis | TrustRadius Reviewer

Wix

Wix 10.0
Based on 3 answers
We will definitely renew Wix. The ability to completely control our website has been invaluable to us. We will maintain this service as long as we are an incorporated organization, we've tried several other software options and this has been the best solution by far for all of our needs.
Kalyn Hoffman | TrustRadius Reviewer

Usability

TrueCommerce Nexternal

TrueCommerce Nexternal 9.0
Based on 2 answers
Nexternal has been around for over a decade - they may have defined the ecommerce admin panel. That said, they could stand to update it a bit - adding more drag and drop functionality and integrating a more comprehensive CMS allowing your home page to be part of your ecommerce website.
Katie Partridge | TrustRadius Reviewer

Wix

Wix 8.8
Based on 6 answers
Great customization, but a pain to backtrack. They recently added the ability to set fonts etc as headings, title, body etc, but if you did not begin your build with these presets you are screwed if you ever try to change font/ colors/layout etc.
Anonymous | TrustRadius Reviewer

Reliability and Availability

TrueCommerce Nexternal

No score
No answers yet
No answers on this topic

Wix

Wix 9.0
Based on 2 answers
Premium users can use any feature for a great website. There is no limit, so the availability that Wix offers is vast.
Horacio Carcamo | TrustRadius Reviewer

Performance

TrueCommerce Nexternal

No score
No answers yet
No answers on this topic

Wix

Wix 9.0
Based on 2 answers
Not complex at all. It teaches you how to use their platform in a dynamic way. Each tutorial offers an explanation that can be reviewed later on. The connection speed of a web page has been smooth so far, with no major problems regarding this subject. Overall, Wix can manage 10+ pages with great connection speed.
Horacio Carcamo | TrustRadius Reviewer

Support Rating

TrueCommerce Nexternal

TrueCommerce Nexternal 10.0
Based on 4 answers
Doreen and Lanette are my lovely ladies. They are always available and do whatever they can to make sure I am taken care of. They have always been there for me and I know they will always be there for me.
Kielly Lewis | TrustRadius Reviewer

Wix

No score
No answers yet
No answers on this topic

Implementation Rating

TrueCommerce Nexternal

TrueCommerce Nexternal 10.0
Based on 2 answers
I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.
Kielly Lewis | TrustRadius Reviewer

Wix

No score
No answers yet
No answers on this topic

Alternatives Considered

TrueCommerce Nexternal

Nexternal is a much more basic system in terms of an OMS system but it has much more limitations compared to Submerse. Submerse however is a newer products with a ton of glitches and terrible reporting methods. If Nexternal created a POS system and revamped their shipping capabilities, I would choose Nexternal.
Stephanie Barnett | TrustRadius Reviewer

Wix

Wix just has a better repertoire of templates, default design formats for displaying images and video, and a wider control over what I can tweak to make the site truly my own. I love Wix’s simple to grasp user interface and speed with which it works to upload my images. It also contains just more options in templates and plug-ins in my opinion.
Anonymous | TrustRadius Reviewer

Scalability

TrueCommerce Nexternal

No score
No answers yet
No answers on this topic

Wix

Wix 9.0
Based on 1 answer
I give this rating to Wix because it's a great content creator. It has a great platform and also offers great customer service. If you encounter any technical issues, with Wix you will find a solution. For premium members or domain holders, this is the same as for Trial members or non-domain holders.
Horacio Carcamo | TrustRadius Reviewer

Return on Investment

TrueCommerce Nexternal

  • Because we are a development team who focuses on integrating Nexternal with our clients' sites, we can't speak to specific ROI or conversions, however, the length of time our clients stick with Nexternal says it all - in an industry where there are no shortage of choices in platforms, we have rarely ever moved a client from Nexternal to another platform. Instead, the vast majority of our clients who use Nexternal now either started off with the platform or moved to Nexternal from a less-than platform. We have clients who have been with Nexternal for over a decade, and that's really saying something.
  • In the 10+ years that we have worked with Nexternal we have developed a solid relationship that is built solely on trust. We don't get any commission for referring customers to their site, nor do they receive any commission for sending customers our way. We work together because we enjoy it and we know that the other is dependable and worthwhile.
Katie Partridge | TrustRadius Reviewer

Wix

  • For clients, it has had a positive ROI. The site I built for them using Wix was able to function as their hub for events and for marketing their events.
  • For myself, it has had a small negative impact. I've let my premium account expire due to not needing it anymore. For generating leads for my freelance business I've found that LinkedIn is by far the better choice.
  • Overall, I have been able to add my experience using Wix to my personal portfolio and resume. I can advise clients on its pros and cons as well as jump in and help them with the Wix interface if they ask me to do so.
Deven Bhagwandin | TrustRadius Reviewer

Pricing Details

TrueCommerce Nexternal

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Wix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

TrueCommerce Nexternal
9.2
Wix
8.5

Likelihood to Renew

TrueCommerce Nexternal
8.5
Wix
10.0

Usability

TrueCommerce Nexternal
9.0
Wix
8.8

Reliability and Availability

TrueCommerce Nexternal
Wix
9.0

Performance

TrueCommerce Nexternal
Wix
9.0

Support Rating

TrueCommerce Nexternal
10.0
Wix

Implementation Rating

TrueCommerce Nexternal
10.0
Wix

Scalability

TrueCommerce Nexternal
Wix
9.0

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