What users are saying about
Top Rated
237 Ratings
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37 Ratings
Top Rated
237 Ratings
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Score 8.5 out of 100

When I Work

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37 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

TSheets

TSheets is first and foremost a clock-in, clock-out app. This is how they started and they have this mastered. This feature can be used by any company, anywhere in the world. It generates quick payroll reports and has saved us A LOT of time in calculating payroll. It also allows us to have more accurate payroll numbers. We rely on TSheets for scheduling staff for shifts in our event company. The schedule allows us to categorize events by type and add detailed notes. It also sends shift reminders to staff and allows for quick clock-in for such shifts. I suspect this would be really helpful for a restaurant or any other company that needs specific staff in specific places or roles at different times. The scheduler would be less helpful for companies that have 8-5 employees that don't need specific, per shift information.
Kristin Cole | TrustRadius Reviewer

When I Work

When I Work has been extremely helpful in coordinating schedules between 8 different locations. It allows you to see each employee's schedule so you save time by seeing who is actually working and who is off that could potentially fill an opening. The group chat allows us to alert everyone at once when we have specials, encounter an issue with our POS system, etc. This saves an immense amount of time for our upper management and store managers.
Jayelynn Willman | TrustRadius Reviewer

Pros

TSheets

  • Support (their help desk team is incredibly helpful and always quick to respond).
  • Ease of access and use (the app is user-friendly an intuitive, and the desktop version is equally as approachable).
  • Manager functionality (it's useful to be able to clock employees in and out at multiple events on the same day by sorting them into different groups by manager/event).
Gigi Greene | TrustRadius Reviewer

When I Work

  • When I Work allowed me to color-code each employee's schedule.
  • When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.
Anonymous | TrustRadius Reviewer

Cons

TSheets

  • I'm not sure if this is an option and we just don't have it on our version, but I don't know how to change a single punch. If I forget to punch out (or punch in) I can only edit the "total hours" for the day and it deletes all punch history for that day. If it would be possible to just change the one mistake punch that would be ideal.
  • As a user, it doesn't show my PTO total (that could be an admin user portion on our end).
  • It would be helpful to be able to record "start mileage" and "end mileage" so we could track the total mileage for the week for both property managers and maintenance.
Heather Urban | TrustRadius Reviewer

When I Work

  • Customer service only available by chat or email. No phone- which is crazy, in my opinion. Slows down, getting things done.
  • Understanding their charges is a pain. I still don't know what I am paying for.
  • If you are being overcharged, they don't care; they keep you on billing for something in a group.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

TSheets

TSheets 9.9
Based on 2 answers
TSheets tech support people, like Shawn Sommer, from Tsheets. She has been instrumental, after terminating the person in charge of TSheets I was left with a learning curve too high to climb but after 10 mins of her instructions I was able to make payroll in no time. She cleared all errors that nobody had fixed before.
TSheets is not a vendor for me, TSheets is my partner in business. Thank you TSheets.
Carolina Bellino | TrustRadius Reviewer

When I Work

When I Work 10.0
Based on 1 answer
It's a powerful tool for employee management and intuitive to use.
AK Cyrway | TrustRadius Reviewer

Usability

TSheets

TSheets 10.0
Based on 3 answers
Our employees find TSheets easy to use and spend minimal time at reporting hours using it. As an administrator and user of the TSheets "data and information" I am extremely positive on the functionality and reporting that it has provided me. From its ease of set-up to training to reporting, TSheets has made us so much more efficient from an administration standpoint
Anonymous | TrustRadius Reviewer

When I Work

When I Work 9.0
Based on 1 answer
While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.
AK Cyrway | TrustRadius Reviewer

Support Rating

TSheets

TSheets 8.7
Based on 28 answers
I have never failed to have an issue resolved within minutes of contacting Support. Jen D recently assisted my with an export issue and I was back on track in less the 10 minutes. She was knowledgable and thought about the current and future contexts of the issue and assured there would be no recurrence next payroll.
Curtis Bobsin | TrustRadius Reviewer

When I Work

When I Work 8.7
Based on 20 answers
Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.
Anonymous | TrustRadius Reviewer

Implementation Rating

TSheets

No score
No answers yet
No answers on this topic

When I Work

When I Work 8.0
Based on 1 answer
Make certain your team knows how to turn off alerts and utilise the system.
AK Cyrway | TrustRadius Reviewer

Alternatives Considered

TSheets

I like Toggl, but it is a better product for in-house teams, small companies, and personal productivity. TSheets is better for remote teams and project management. Toggl is missing (in the free version) GPS features. For the low cost, TSheets provides the start/stop features we like in Toggl but offers GPS for the remote team.
Sara Caliendo | TrustRadius Reviewer

When I Work

When I Work is the first program like this that I have used. I searched online and reviews were good, the price was good and ultimately we decided to give it a try. Prior to this I was manually scheduling and calculating everything. When I Work is simple to use and a great value for the tools it offers!
Amy Morgeson | TrustRadius Reviewer

Return on Investment

TSheets

  • As a Microsoft Access software development shop, Help4Access could have built ourselves a time tracking system, but why reinvent the wheel?
  • tSheets got us out of spreadsheets and into the cloud in days not months.
  • The ROI the first year is over $5,000.
Sasha Froyland | TrustRadius Reviewer

When I Work

  • No missed shifts: shifts that were listed and assigned in When I Work had a 100% attendance rate.
  • Saves time: rather than trying to track down where someone is or who is working a specific shift I just consult my When I Work scheduler dashboard and can find the answers to scheduling questions without having to go on a wild goose chase.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

TSheets

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

TSheets Editions & Modules

Edition
Free$01
Premium$82
Elite$103
  1. 1 user, unlimited projects
  2. per user/month + $20 base fee/month (paid annually)
  3. per user/month + $40 base fee/month (paid annually)
Additional Pricing Details

When I Work

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

When I Work Editions & Modules

Additional Pricing Details

Add comparison