Worldpay from FIS vs. TSYS Payment Gateway

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Worldpay from FIS
Score 7.0 out of 10
N/A
Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels. Worldpay from FIS also guides crypto exchanges through the complexities of global payment processing. Their card-to-crypto services enable crypto exchanges to leverage global card networks like Visa and Mastercard to accept credit and…N/A
TSYS Payment Gateway
Score 2.3 out of 10
N/A
TSYS headquartered in Columbus, Georgia offers as part of the company's merchant services a payment gateway, as well as other ancillary services.N/A
Pricing
Worldpay from FISTSYS Payment Gateway
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Worldpay from FISTSYS Payment Gateway
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Features
Worldpay from FISTSYS Payment Gateway
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Worldpay from FIS
-
Ratings
TSYS Payment Gateway
1.0
1 Ratings
138% below category average
Recurring Payment Support00 Ratings1.01 Ratings
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Worldpay from FISTSYS Payment Gateway
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User Ratings
Worldpay from FISTSYS Payment Gateway
Likelihood to Recommend
4.1
(7 ratings)
1.0
(4 ratings)
Likelihood to Renew
7.0
(1 ratings)
-
(0 ratings)
Support Rating
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
Worldpay from FISTSYS Payment Gateway
Likelihood to Recommend
FIS
Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
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TSYS
None. This is the worst company I have ever worked with. We will never recommend or even think about doing business with them again.
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Pros
FIS
  • It has broad support for networks and software solution.
  • It is fairly easy to implement and configure.
  • Has good technical support when you have the proper contact.
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TSYS
  • Generates detailed reports
  • Allows for multiple users to access at one time
  • Easy to read statements
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Cons
FIS
  • In my experience, Some of the WORST tech support/customer service I've ever experienced
  • Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
  • Duplicate charges
  • Fraud controls are weak and (for gift cards) cost extra for dubious protection
  • It took them over a month (and constant badgering) to give us a copy of our contract
  • The system crashes quite a bit, leaving our locations without any ability to charge customers
  • I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis
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TSYS
  • Stop taking away my ability to use debit cards
  • 7% is outrageous. I can't continue at this rate
  • In my opinion, the yearly fee is an obvious profit grab. Discontinue it.
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Likelihood to Renew
FIS
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
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TSYS
No answers on this topic
Support Rating
FIS
Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
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TSYS
No answers on this topic
Alternatives Considered
FIS
ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.
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TSYS
Clover and square were up front with all fees. [I think] TSYS will try to sell you their product saying medical credit card processing has to be HIPAA complaint. [I feel] [this] is [not] true. They will say they don't have a minimum processing fee. [I feel] [this] is also not true.
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Return on Investment
FIS
  • Positive- More clients are enticed to use World Pay when they hear the benefits.
  • Negative- Customer service lacks so our clients tend to complain about that.
  • Negative- Rates can be a little high depending if client is currently using a local bank.
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TSYS
  • Positive impact on work flow- employees can quickly cross-reference reports to close out the day
  • TSYS can be expensive. We are considering alternatives as we continue to improve our practice.
  • More than one employee can be logged in at one time allowing for responsibilities to be shared to help with work flow and productivity.
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