What users are saying about
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Top Rated
134 Ratings

Twilio

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Top Rated
134 Ratings
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Score 8.7 out of 100
3 Ratings
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Score 9.4 out of 100

Attribute Ratings

  • Upswift, from JFrog is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.8

Twilio

88%
51 Ratings
9.5

Upswift, from JFrog

95%
2 Ratings

Usability

9.1

Twilio

91%
10 Ratings

Upswift, from JFrog

N/A
0 Ratings

Support Rating

9.4

Twilio

94%
18 Ratings

Upswift, from JFrog

N/A
0 Ratings

Contract Terms and Pricing Model

10.0

Twilio

100%
1 Rating

Upswift, from JFrog

N/A
0 Ratings

Professional Services

10.0

Twilio

100%
1 Rating

Upswift, from JFrog

N/A
0 Ratings

Likelihood to Recommend

Twilio

If you have a business page on Facebook, having Twilio’s chat not feature is a must! No more missed chat messages or clients getting upset because of a delay in replies. Twilio has helped on several occasions answer simple questions, so I didn't even have to answer the chat message manually. It also enables you to recognize when spammy messages are trying to get through.
Mary Tihoni | TrustRadius Reviewer

Upswift, from JFrog

For us, it has been well suited for monitoring devices that are placed remotely and have no easy access to. Most of our devices are sent to customers which we have little or no contact with. Rather than the customers finding a problem, reporting it to us and then us investigating it. We can just be notified of the problem and deal with it without the customer realising.
Jamie Wainwright | TrustRadius Reviewer

Pros

Twilio

  • Easy to see my team in one place, when they log in and out and what call status they are in.
  • Twilio is a simple, user friendly way to log in and out of work activities.
  • Excellent services and support.
  • The omnichannel feature which allows agents to get request from all channels.
Max Safier | TrustRadius Reviewer

Upswift, from JFrog

  • Accelerates remote management for iot devices
  • Allows for remote upgrades and fleet management
  • Alerts us when devices go offline allowing us to be more proactive with our customers
Sam Yeats | TrustRadius Reviewer

Cons

Twilio

  • Setting up response sequences should be more intuitive like an email sequence software or a chatbot service where you can send users through flows based on actions.
  • Less code setup or having a graphical user interface to set it up would be nice then to be able to just export the code of what we need and send it over to developers.
  • Easier multi-media sending for images, videos, or files needed.
Evan Laird | TrustRadius Reviewer

Upswift, from JFrog

  • Nothing at this stage
Sam Yeats | TrustRadius Reviewer

Pricing Details

Twilio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0.0,015 per min per participant

Twilio Editions & Modules

Edition
Programmable Messaging$0.00751
Programmable Voice$0.00852
Twilio SendGrid Marketing Campaigns$153
Programmable Video$0.00154
Twilio SendGrid Email API$14.955
Twilio Flex (Contact Center)$16
Twilio Flex (Contact Center)$1507
Programmable Voice$0.0138
Twilio Conversations$0.059
Twilio Authy$0.0910
Programmable Wireless$2.0011
Programmable Wireless$0.112
WhatsApp Business API$0.004213
WhatsApp Business API$0.00514
Elastic SIP Trunking$0.04515
Elastic SIP Trunking$0.00716
  1. per message sent or received
  2. per minute to receive a call
  3. per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
  4. per min per participant
  5. per month up to 100k emails. (Up to 40k emails free for 30 days)
  6. per active user hour (5000 hours free)
  7. per named user per month (5000 hours free)
  8. per min to make a call
  9. per active user per month
  10. per authentication
  11. per SIM card
  12. per MB
  13. Per WhatsApp Template message sent
  14. Per WhatsApp session message
  15. Per min for origination
  16. Per min for termination
Additional Pricing Details
1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.

Upswift, from JFrog

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Upswift, from JFrog Editions & Modules

Additional Pricing Details

Usability

Twilio

Twilio 9.1
Based on 10 answers
Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
Chirag Shukla | TrustRadius Reviewer

Upswift, from JFrog

No score
No answers yet
No answers on this topic

Support Rating

Twilio

Twilio 9.4
Based on 18 answers
I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
Anonymous | TrustRadius Reviewer

Upswift, from JFrog

No score
No answers yet
No answers on this topic

Alternatives Considered

Twilio

I receive regular unsolicited communications from Twilio competitors but I do not have the time to review them, given there is no reason for me to switch. Twilio works great and its pricing is acceptable for our situation. Investigating point solutions for text only or voice only would complicate our infrastructure and vendor management and would require some expensive system changes.
Anonymous | TrustRadius Reviewer

Upswift, from JFrog

I haven't really found any other product or service which does the same as UpSwift, therefore I have not needed to look for alternative products
Jamie Wainwright | TrustRadius Reviewer

Contract Terms and Pricing Model

Twilio

Twilio 10.0
Based on 1 answer
Being in South Africa, direct local currency support would be nice
Farren Mare | TrustRadius Reviewer

Upswift, from JFrog

No score
No answers yet
No answers on this topic

Return on Investment

Twilio

  • Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
  • It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
  • Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.
Anonymous | TrustRadius Reviewer

Upswift, from JFrog

  • Ability to scale our network
Jamie Wainwright | TrustRadius Reviewer

Screenshots

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