Dialpad Ai Meetings vs. Google Hangouts (Classic)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dialpad Ai Meetings
Score 7.8 out of 10
N/A
Dialpad Ai Meetings is a web conferencing platform with document management capability that integrates with third-party applications such as Google Drive, LinkedIn, Evernote, and Dropbox. It includes features such as screen sharing, call controls, call recording, and a mobile application.
$20
per month
Google Hangouts (Classic)
Score 7.5 out of 10
N/A
The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic version of Hangouts will be migrated to the new Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A
Pricing
Dialpad Ai MeetingsGoogle Hangouts (Classic)
Editions & Modules
Free
$0
per month
Business
$20
per month
No answers on this topic
Offerings
Pricing Offerings
Dialpad Ai MeetingsGoogle Hangouts (Classic)
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Dialpad Ai MeetingsGoogle Hangouts (Classic)
Considered Both Products
Dialpad Ai Meetings
Chose Dialpad Ai Meetings
Zoom is great for one on one communication and screen sharing, so we often use it for those purposes instead of UberConference. However we always choose UberConference over Google Hangouts, since we've had issues in the past with poor audio and video quality. UberConference …
Chose Dialpad Ai Meetings
Zoom and RingCentral do not have a free version, to my knowledge. The technology for both is good but requires a download which causes delays for new users, especially when working with multiple clients.

Google Hangouts is my go-to but many clients do not have access to Google …
Chose Dialpad Ai Meetings
This was a very affordable conference call solution. It was incredibly simple to set up and customize with each of our team members. The other software solutions that we evaluated were good, but few were quite as simple and affordable as UberConference. We've tried other …
Chose Dialpad Ai Meetings
Even with my suggestions to make it more user-friendly, it's by far the easiest conferencing tool for me to use and for my clients to use.
Chose Dialpad Ai Meetings
Zoom is the winner of the space in my mind. It has all the features I want, works reliably, and the price is okay. Skype is a dumpster fire, has definite failures, and is a nightmare to admin. Hangouts is only suited to small companies and lacks recording, which is crucial.
Chose Dialpad Ai Meetings
Zoom and Cisco both prompt you to install their software, which I don't like. I don't like having to install plugins every time a new person invites me to a call. Uberconference doesn't do that.
Chose Dialpad Ai Meetings
Compared to built-in apps like Google Meet, or Hangouts UberConference offers higher quality connections and more features. Unlike Cisco WebEx or Zoom meetings (also bundled with Ring Central), it doesn't require any software to be installed in most cases which makes getting …
Chose Dialpad Ai Meetings
Uberconference is by far more reliable and has a better quality of service than the other providers in this space. I have never had a dropped call with Uberconference (unlike Skype and Hangouts). I do think they need to do more marketing because fewer people know about them …
Chose Dialpad Ai Meetings
UberConference is easy to schedule and set up for both me and other parties to the conference. I like that it has an iPhone app, and that it recognizes my various phone numbers. UberConference is far more reliable from a sound quality perspective than ANY of its competitors. …
Google Hangouts (Classic)
Chose Google Hangouts (Classic)
I feel like hangouts stacks up pretty well against these competitors, although admittedly it has less features. Of the ones mentioned, I believe it is the only one that doesn't require the installation of software and is available on all major platforms. This is a huge deal for …
Top Pros
Top Cons
Features
Dialpad Ai MeetingsGoogle Hangouts (Classic)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Dialpad Ai Meetings
8.9
49 Ratings
11% above category average
Google Hangouts (Classic)
-
Ratings
High quality audio8.149 Ratings00 Ratings
High quality video9.846 Ratings00 Ratings
Low bandwidth requirements8.944 Ratings00 Ratings
Mobile support8.941 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Dialpad Ai Meetings
8.9
48 Ratings
11% above category average
Google Hangouts (Classic)
-
Ratings
Desktop sharing9.848 Ratings00 Ratings
Whiteboards8.017 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Dialpad Ai Meetings
8.8
49 Ratings
8% above category average
Google Hangouts (Classic)
-
Ratings
Calendar integration9.840 Ratings00 Ratings
Meeting initiation9.847 Ratings00 Ratings
Integrates with social media5.816 Ratings00 Ratings
Record meetings / events9.029 Ratings00 Ratings
Slideshows9.925 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Dialpad Ai Meetings
8.9
31 Ratings
6% above category average
Google Hangouts (Classic)
-
Ratings
Live chat8.930 Ratings00 Ratings
Audience polling7.810 Ratings00 Ratings
Q&A9.918 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Dialpad Ai Meetings
9.1
36 Ratings
9% above category average
Google Hangouts (Classic)
-
Ratings
User authentication9.034 Ratings00 Ratings
Participant roles & permissions9.932 Ratings00 Ratings
Confidential attendee list8.320 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Dialpad Ai Meetings
8.5
55 Ratings
0% below category average
Google Hangouts (Classic)
8.9
84 Ratings
7% above category average
Video conferencing8.134 Ratings9.379 Ratings
Audio conferencing8.255 Ratings9.379 Ratings
Video screen sharing9.126 Ratings7.948 Ratings
Instant messaging8.717 Ratings9.352 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Dialpad Ai Meetings
-
Ratings
Google Hangouts (Classic)
6.4
57 Ratings
25% below category average
Hosted PBX00 Ratings6.915 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings7.725 Ratings
User templates00 Ratings5.422 Ratings
Call reports00 Ratings9.034 Ratings
Directory of employee names00 Ratings3.245 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Dialpad Ai Meetings
-
Ratings
Google Hangouts (Classic)
7.9
66 Ratings
7% below category average
Answering rules00 Ratings8.033 Ratings
Call recording00 Ratings7.537 Ratings
Call park00 Ratings7.018 Ratings
Call screening00 Ratings9.036 Ratings
Message alerts00 Ratings8.058 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Dialpad Ai Meetings
-
Ratings
Google Hangouts (Classic)
8.4
85 Ratings
1% above category average
Mobile app for iOS00 Ratings8.673 Ratings
Mobile app for Android00 Ratings8.171 Ratings
Best Alternatives
Dialpad Ai MeetingsGoogle Hangouts (Classic)
Small Businesses
ClickMeeting
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Score 9.5 out of 10
CloudTalk
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Score 9.5 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.5 out of 10
CloudTalk
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Score 9.5 out of 10
Enterprises
Google Meet
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Score 8.3 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
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User Ratings
Dialpad Ai MeetingsGoogle Hangouts (Classic)
Likelihood to Recommend
9.0
(107 ratings)
7.9
(91 ratings)
Likelihood to Renew
9.1
(3 ratings)
10.0
(1 ratings)
Usability
8.2
(2 ratings)
8.0
(7 ratings)
Support Rating
7.7
(39 ratings)
8.0
(36 ratings)
User Testimonials
Dialpad Ai MeetingsGoogle Hangouts (Classic)
Likelihood to Recommend
Dialpad
I cannot think of a scenario where it would be inappropriate however this service is highly appropriate for any occasion. It is well suited as a drop in add-on for Outlook calendars and addition to any other scheduling software you might use. It can even set meeting times using multiple time zones for users who may be in differing locales so nobody is confused as to the time to join.
Read full review
Google
Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
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Pros
Dialpad
  • No passcodes are very convenient and so easy to transfer someone into it. Our partner firms have on more than one occasion ask us for a recommendation because theirs is not as dependable.
  • We use the online portion frequently as well. It's nice to see who joined and when and to see where they are calling from. It's nice to have the ability to lock the conference call down again without the use of a passcode just a simple click of the mouse.
  • The interface is incredibly user friendly and anyone with just a basic computer understanding can customize their uberconference line.
Read full review
Google
  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
Read full review
Cons
Dialpad
  • They've recently undergone a facelift which is nice, but I've found it more difficult for potential customers to connect to their computer audio. I might be missing where to find the instructions, but lately we've been having some trouble with this.
  • While the screen share function as the presenter is easy, if I ask potential customers to share screen, they are required to go through a few steps. This is okay for folks who are good with tech, but many potential customers have trouble with the download. We've been using the free version - the paid version might eliminate this problem, although I'm not sure.
  • Another function they've added with the facelift is the ability to show your face via the webcam. I can see this being a nice feature but we often present from a coffee shop or even our cars, and some of our potential customers aren't in a place where they'd like to show their face. It's easy for most folks to disable the camera but some who aren't great with tech don't know how to do this. One of the things we've always liked about UberConference is it's simplicity and this just added an extra step. I wish there was a setting for us to disable this option but there doesn't seem to be.
Read full review
Google
  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
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Likelihood to Renew
Dialpad
UberConference is more expensive than some of its competitors and we have not found a real advantage to using UberConference over certain less-expensive applications. UberConference charges per month per organizer and those costs add up quickly, so we will be moving forward with a more budget-friendly option in the coming months.
Read full review
Google
No answers on this topic
Usability
Dialpad
The interface is intuitive and stupidly simple, no complicated sub-menus or configuration settings. Easy to create a meeting space and then have others join with a link or dial-in PIN on the free tier. On the paid tier it's even easier with PIN-less joining and automatic reminder calls to get participants to join.
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Google
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
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Support Rating
Dialpad
I haven't needed support for the most part, which is a positive for Highfive. It's intuitive and most features are straightforward to use. In the one instance that I did contact them, it took them longer then expected to respond, but they were able to answer my question once they did.
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Google
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
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Alternatives Considered
Dialpad
I have enjoyed using Dialpad Meetings for years mainly due to the following: I feel the cost more than justifies the product It has a very simple user interface that all participants on conferences find easy to use Clear, responsive audio and video quality Dialpad Meetings does not try and overstuff its product with hundreds of features that most people will find useless. It sticks to its main product path and keeps improving upon it. Enjoy their customer support
Read full review
Google
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
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Return on Investment
Dialpad
  • Our teams use this every day. It makes it easy to meet with clients and share a screen and display analytics.
  • Some of my clients thought that they need to register first to be able to contact me. It's bad that they are not notified in any way that it's enough just to enter its names and that's it.
Read full review
Google
  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
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ScreenShots