Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dialpad Ai Meetings
Score 7.8 out of 10
N/A
Dialpad Ai Meetings is a web conferencing platform with document management capability that integrates with third-party applications such as Google Drive, LinkedIn, Evernote, and Dropbox. It includes features such as screen sharing, call controls, call recording, and a mobile application.
$20
per month
Zoom
Score 8.2 out of 10
N/A
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
$5
per month per license
Pricing
Dialpad Ai MeetingsZoom
Editions & Modules
Free
$0
per month
Business
$20
per month
Add-On Zoom Translated Captions
$5
per month per license
Add-On - Zoom Whiteboard
$24.90
per year
Pro
$149.90
per year per user
Business
$199.90
per year per user
Business Plus
$250.00
per year per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Zoom IQ for Sales
Contact Sales
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
Dialpad Ai MeetingsZoom
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Dialpad Ai MeetingsZoom
Considered Both Products
Dialpad Ai Meetings
Chose Dialpad Ai Meetings
Zoom definitely has more bells and whistles than Dialpad UberConference and can be cheaper depending on your needs and the size of your team. Furthermore, since Zoom has gained greater popularity during COVID, more people are very familiar with the platform, which gives Zoom …
Chose Dialpad Ai Meetings
I like UberConference much more than Webex. While a lot of our external vendors and clients are more familiar with Webex, UberConference is much easier to use and does not require you to download an app. Webex is also pretty clunky and requires you to switch presenters in order …
Chose Dialpad Ai Meetings
We've used BrandedBridge, Vonage, GoTo Meeting, Zoom, Blue Jeans, and Microsoft Teams all of which haven't matched Dialpad UberConference's ease of joining and scheduling. Zoom is great for video conferencing but you have you schedule it out and when you have a busy hectic team …
Chose Dialpad Ai Meetings
Webex is quite clunky. The user interface is not as simple to use as UberConference and you have to download an app in order to use it on your desktop. Because of this, new users are often late to meetings because of the time it takes to download the app. UberConference doesn't …
Chose Dialpad Ai Meetings
UberConference is comparable to the other platforms for conference calls. We use Zoom internally but vendors use it to schedule our demo calls for their products and services.
Chose Dialpad Ai Meetings
Uberconference in my opinion is the best software out there. One of the things that makes it especially better than all of the other options is that there is no additional software needed for us our our clients. We used to have so many issues with downloading software and …
Chose Dialpad Ai Meetings
UberConference is free and easy to start and invite users to. It lacks the features of other paid options like Zoom and Slack, and even Zoom's free plan can often satisfy many of our requirements over UberConference.
Chose Dialpad Ai Meetings
Easy to use interface, quick meeting join, very limited options means nothing to screw up
Chose Dialpad Ai Meetings
Zoom is the winner of the space in my mind. It has all the features I want, works reliably, and the price is okay. Skype is a dumpster fire, has definite failures, and is a nightmare to admin. Hangouts is only suited to small companies and lacks recording, which is crucial.
Chose Dialpad Ai Meetings
Zoom and Cisco both prompt you to install their software, which I don't like. I don't like having to install plugins every time a new person invites me to a call. Uberconference doesn't do that.
Chose Dialpad Ai Meetings
Zoom is great for one on one communication and screen sharing, so we often use it for those purposes instead of UberConference. However we always choose UberConference over Google Hangouts, since we've had issues in the past with poor audio and video quality. UberConference …
Chose Dialpad Ai Meetings
UberConference is easy to schedule and set up for both me and other parties to the conference. I like that it has an iPhone app, and that it recognizes my various phone numbers. UberConference is far more reliable from a sound quality perspective than ANY of its competitors. …
Chose Dialpad Ai Meetings
UberConference and Zoom have overlapping functionality, but not 100%. UberConference does teleconferencing really well - it makes it very easy to call in and collaborate with a group of people. But for screen sharing, Zoom outshines UberConference. Zoom doesn't use as much …
Chose Dialpad Ai Meetings
UberConference carries much less administrative overhead than WebEx or GoToMeeting. UberConference's interface is superior to free conference call because you can see who is on the call, mute individuals, and get a tracking report of who spent how much time speaking at the end …
Zoom
Chose Zoom
Zoom is certainly a better option than all of the above, which is why we went with Zoom (Org Wide).
Chose Zoom
Zoom is much easier to use and has a better-integrated feature set compared to UberConfernce. I feel the layout is a lot more functional and it's easier to use the record, share, mute features on the fly when in a live meeting or call than it is with UberConfernce.
Chose Zoom
Zoom performs consistently: my team and I don't have to worry about it failing. While the audio can be better, it's not any worse than GoToMeeting (it's better actually) or Skype for Business. It integrates well with our apps (Outlook) and the iOS app performs very nicely. The …
Chose Zoom
Zoom has every feature they have and more. We selected Zoom because it was the best out there with good ease of use. Also, users know the name and they have a position view of it.
Chose Zoom
UberConference was the easiest one I've used, but the call quality was terrible which was the main factor behind why we switched. GoToMeeting and Join.me were great solutions as well, but Zoom was next in ease of use. The call quality was the best we found and easiest for …
Chose Zoom
We found that with other solutions, either the meeting client was buggy (UberConference) or had features we’d never use (WebEx). Zoom was found to be much more cost effective than the other solutions we tested, and the call quality was above the rest.
Chose Zoom
Currently, it is the best mixture of professional, personal, and reliable that I have experienced.
Chose Zoom
Zoom has much better quality and less "hang ups" than both Uber Conference and Google Hangouts. Specifically compared to Uber Conference, we often will switch to Zoom midway through a meeting due to the deteriorating quality. Specifically compared to Google Hangouts, we use …
Chose Zoom
Zoom feels much more professional and reliable and easy to use when compared to UberConference.

It is certainly more affordable than GoToMeetings, which is attractive.
Chose Zoom
Zoom has overlapping service similarities to UberConference, but they are not all the same. UberConference is what we used prior to Zoom, and it can do teleconferencing and screen sharing, but it does not have video capacity. Zoom has the video conferencing and screen …
Chose Zoom
Skype is just very unreliable in my opinion. The used to have a lot of quality problems on the calls. UberConference we liked a lot their simple UX approach, the web-hosted structure, and the beautiful UI, but we had multiple call-quality issues as well. We don't have those …
Chose Zoom
I've generally used Skype less and less over the years... the main reason to do so is that I find the other party uses a different system than me, but we both have Skype accounts. The address book that I've built over the years is probably the main reason that this app is …
Chose Zoom
It is competitively priced and offers robust functionality. It was an easy decision to use Zoom over these others. Mainly value for the price made it an easy decision. A critical component was reliable connection (audio and visual) and ability to recording capabilities.

UberConf…
Chose Zoom
I haven't used GoToMeeting for about a year but the functionality seems pretty similar, I remember GoToMeeting having a very robust calendar function and you could add meetings straight from gmail which was really helpful - I haven't seen this with Zoom.

We also use UberConferenc…
Chose Zoom
As mentioned previously, I have substantial experience with GoToMeeting, Join.Me, UberConference, and Zoom. Zoom is heads and shoulders above that crowd in my personal opinion. The only reason we considered/tested/used Join.Me and UberConference over Zoom in the first place is …
Chose Zoom
Zoom is the most affordable, feature-rich offering
Chose Zoom
We used to use UberConference which didn't have video and wasn't customizable in the way that Zoom is for our team. It's just a more professional experience when interacting with customers and that for me is what is more valuable when using a tool like Zoom for customer calls …
Top Pros
Top Cons
Features
Dialpad Ai MeetingsZoom
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Dialpad Ai Meetings
8.9
48 Ratings
11% above category average
Zoom
7.2
710 Ratings
12% below category average
High quality audio8.148 Ratings7.7704 Ratings
High quality video9.845 Ratings7.6706 Ratings
Low bandwidth requirements8.943 Ratings00 Ratings
Mobile support9.040 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Dialpad Ai Meetings
8.9
47 Ratings
11% above category average
Zoom
7.6
698 Ratings
5% below category average
Desktop sharing9.847 Ratings8.1697 Ratings
Whiteboards8.016 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Dialpad Ai Meetings
9.0
48 Ratings
9% above category average
Zoom
7.5
703 Ratings
6% below category average
Calendar integration9.839 Ratings7.5626 Ratings
Meeting initiation9.846 Ratings7.9685 Ratings
Integrates with social media6.515 Ratings00 Ratings
Record meetings / events9.028 Ratings7.7658 Ratings
Slideshows9.924 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Dialpad Ai Meetings
9.2
30 Ratings
9% above category average
Zoom
7.3
613 Ratings
5% below category average
Live chat8.929 Ratings7.4595 Ratings
Audience polling8.99 Ratings00 Ratings
Q&A9.917 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Dialpad Ai Meetings
9.1
35 Ratings
8% above category average
Zoom
7.1
591 Ratings
5% below category average
User authentication9.033 Ratings6.7511 Ratings
Participant roles & permissions9.931 Ratings6.9565 Ratings
Confidential attendee list8.319 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Dialpad Ai Meetings
8.4
54 Ratings
0% below category average
Zoom
-
Ratings
Video conferencing8.033 Ratings00 Ratings
Audio conferencing8.154 Ratings00 Ratings
Video screen sharing8.825 Ratings00 Ratings
Instant messaging8.717 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Dialpad Ai Meetings
-
Ratings
Zoom
5.3
15 Ratings
42% below category average
Hosted PBX00 Ratings4.68 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings5.010 Ratings
Directory of employee names00 Ratings6.411 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Dialpad Ai Meetings
-
Ratings
Zoom
6.7
19 Ratings
20% below category average
Answering rules00 Ratings6.510 Ratings
Call recording00 Ratings8.116 Ratings
Call park00 Ratings5.810 Ratings
Call screening00 Ratings6.510 Ratings
Message alerts00 Ratings6.314 Ratings
Business SMS/External Messaging00 Ratings6.86 Ratings
Voicemail Transcription00 Ratings7.110 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Dialpad Ai Meetings
-
Ratings
Zoom
7.4
18 Ratings
15% below category average
Mobile app for iOS00 Ratings8.016 Ratings
Mobile app for Android00 Ratings6.812 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Dialpad Ai Meetings
-
Ratings
Zoom
5.5
11 Ratings
30% below category average
Centralized communications management00 Ratings4.98 Ratings
Team messaging00 Ratings5.39 Ratings
Team document sharing00 Ratings6.79 Ratings
Call and meeting analytics00 Ratings5.09 Ratings
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User Ratings
Dialpad Ai MeetingsZoom
Likelihood to Recommend
8.9
(106 ratings)
7.0
(727 ratings)
Likelihood to Renew
9.1
(3 ratings)
4.3
(16 ratings)
Usability
8.2
(2 ratings)
7.0
(39 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
7.7
(39 ratings)
4.7
(39 ratings)
Implementation Rating
-
(0 ratings)
9.6
(7 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.9
(13 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
9.2
(8 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Dialpad Ai MeetingsZoom
Likelihood to Recommend
Dialpad
I cannot think of a scenario where it would be inappropriate however this service is highly appropriate for any occasion. It is well suited as a drop in add-on for Outlook calendars and addition to any other scheduling software you might use. It can even set meeting times using multiple time zones for users who may be in differing locales so nobody is confused as to the time to join.
Read full review
Zoom
I think Zoom runs circles around Teams! I just wish starting meetings was easier - anyone with a link should be able to start the meeting the way you can in Teams. It would also be great to be able to see participants when you are sharing your screen.
Read full review
Pros
Dialpad
  • No passcodes are very convenient and so easy to transfer someone into it. Our partner firms have on more than one occasion ask us for a recommendation because theirs is not as dependable.
  • We use the online portion frequently as well. It's nice to see who joined and when and to see where they are calling from. It's nice to have the ability to lock the conference call down again without the use of a passcode just a simple click of the mouse.
  • The interface is incredibly user friendly and anyone with just a basic computer understanding can customize their uberconference line.
Read full review
Zoom
  • I love how easy it is to set the focus on the presenter. It is annoying when people don't spotlight themselves as a presenter, so you get to see the whole gallery of attendees in smaller, two-inch windows.
  • I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats.
  • The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me.
Read full review
Cons
Dialpad
  • They've recently undergone a facelift which is nice, but I've found it more difficult for potential customers to connect to their computer audio. I might be missing where to find the instructions, but lately we've been having some trouble with this.
  • While the screen share function as the presenter is easy, if I ask potential customers to share screen, they are required to go through a few steps. This is okay for folks who are good with tech, but many potential customers have trouble with the download. We've been using the free version - the paid version might eliminate this problem, although I'm not sure.
  • Another function they've added with the facelift is the ability to show your face via the webcam. I can see this being a nice feature but we often present from a coffee shop or even our cars, and some of our potential customers aren't in a place where they'd like to show their face. It's easy for most folks to disable the camera but some who aren't great with tech don't know how to do this. One of the things we've always liked about UberConference is it's simplicity and this just added an extra step. I wish there was a setting for us to disable this option but there doesn't seem to be.
Read full review
Zoom
  • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
  • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
  • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
Read full review
Likelihood to Renew
Dialpad
UberConference is more expensive than some of its competitors and we have not found a real advantage to using UberConference over certain less-expensive applications. UberConference charges per month per organizer and those costs add up quickly, so we will be moving forward with a more budget-friendly option in the coming months.
Read full review
Zoom
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Read full review
Usability
Dialpad
The interface is intuitive and stupidly simple, no complicated sub-menus or configuration settings. Easy to create a meeting space and then have others join with a link or dial-in PIN on the free tier. On the paid tier it's even easier with PIN-less joining and automatic reminder calls to get participants to join.
Read full review
Zoom
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
Read full review
Reliability and Availability
Dialpad
No answers on this topic
Zoom
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Read full review
Performance
Dialpad
No answers on this topic
Zoom
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Read full review
Support Rating
Dialpad
I haven't needed support for the most part, which is a positive for Highfive. It's intuitive and most features are straightforward to use. In the one instance that I did contact them, it took them longer then expected to respond, but they were able to answer my question once they did.
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Zoom
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Read full review
Implementation Rating
Dialpad
No answers on this topic
Zoom
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
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Alternatives Considered
Dialpad
I have enjoyed using Dialpad Meetings for years mainly due to the following: I feel the cost more than justifies the product It has a very simple user interface that all participants on conferences find easy to use Clear, responsive audio and video quality Dialpad Meetings does not try and overstuff its product with hundreds of features that most people will find useless. It sticks to its main product path and keeps improving upon it. Enjoy their customer support
Read full review
Zoom
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Read full review
Contract Terms and Pricing Model
Dialpad
No answers on this topic
Zoom
The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
Read full review
Scalability
Dialpad
No answers on this topic
Zoom
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Read full review
Professional Services
Dialpad
No answers on this topic
Zoom
Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
Read full review
Return on Investment
Dialpad
  • Our teams use this every day. It makes it easy to meet with clients and share a screen and display analytics.
  • Some of my clients thought that they need to register first to be able to contact me. It's bad that they are not notified in any way that it's enough just to enter its names and that's it.
Read full review
Zoom
  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Read full review
ScreenShots