PeopleDoc / UKG HR Service Delivery (discontinued) vs. Verint Case Management Professional

PeopleDoc / UKG HR Service Delivery (discontinued)

PeopleDoc / UKG HR Service Delivery (discontinued)

17 Reviews and Ratings

Verint Case Management Professional

Verint Case Management Professional

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
PeopleDoc / UKG HR Service Delivery (discontinued)	Score 5.5 out of 10	N/A	PeopleDoc, later UKG HR Service Delivery, was an HR Service Delivery platform used to improve HR agility and ease compliance management. The product is to be discontinued, and will no longer be available for sale.	N/A
Verint Case Management Professional	Score 8.0 out of 10	N/A	Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. The…	N/A

Pricing

PeopleDoc / UKG HR Service Delivery (discontinued)

Verint Case Management Professional

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
PeopleDoc / UKG HR Service Delivery (discontinued)	Verint Case Management Professional
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	PeopleDoc / UKG HR Service Delivery (discontinued)	Verint Case Management Professional
Top Pros	Pro Intelligence reporting Pro Easy to use Pro Business intelligence reporting	No answers on this topic
Top Cons	Minus Desktop version Minus Able to submit Minus Take action	No answers on this topic

Best Alternatives
	PeopleDoc / UKG HR Service Delivery (discontinued)	Verint Case Management Professional
Small Businesses	No answers on this topic	Bonterra Case Management Score 8.8 out of 10
Medium-sized Companies	greytHR Score 8.1 out of 10	TIBCO® BPM Enterprise Score 7.0 out of 10
Enterprises	Infor Human Resources Score 7.1 out of 10	Infor Human Resources Score 7.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	PeopleDoc / UKG HR Service Delivery (discontinued)	Verint Case Management Professional
Likelihood to Recommend	6.9 (4 ratings)	9.1 (1 ratings)
Likelihood to Renew	- (0 ratings)	9.1 (1 ratings)
Support Rating	- (0 ratings)	9.1 (1 ratings)

User Testimonials
	PeopleDoc / UKG HR Service Delivery (discontinued)	Verint Case Management Professional
Likelihood to Recommend	Discontinued Products A comprehensive HR system like UKG HR Service Delivery has value in unifying the functionality that, for many companies like ours, used to be distributed across multiple point solutions. However, the user experience of most areas of functionality is inferior to most of the best-of-breed point solutions on the market, a trade-off I wish we didn't have to make to have a truly connected system. Incentivized Rand Habegger Director, Marketing Communications Read full review	Verint So it's definitely well suited for government. That was the framework for it, but again, it can be utilized by anybody. It's a case management system that has a very powerful form tool that can be very flexible and incorporated to anything as we've used it in that form. Incentivized CH Chris Hobden Systems Analyst Read full review
Pros	Discontinued Products Business Intelligence Reporting with the data found in the UKG HR Service Delivery system. It is very customizable to fit our company needs. Many opportunities for a workflow to make employee data management more seamless. Incentivized HR Hollie Rodgers Sr. Human Resources Coordinator Read full review	Verint No answers on this topic
Cons	Discontinued Products Inability to make changes to deduction plans or business rules after payroll history. More trained ECM/EFM experts. Pre-Built templates in Recruiting Gateway. Incentivized Katie Brown Human Resources Manager Read full review	Verint No answers on this topic
Likelihood to Renew	Discontinued Products No answers on this topic	Verint Amazing product with unlimited uses Incentivized CH Chris Hobden Systems Analyst Read full review
Support Rating	Discontinued Products No answers on this topic	Verint Support has been strong. Quick answers most times and when the answer isn't quick communication has been great. Incentivized CH Chris Hobden Systems Analyst Read full review
Alternatives Considered	Discontinued Products This is an average product with the average partnership. Incentivized Verified User Anonymous Read full review	Verint So again, it's been our only CRM for 10, 11 years. So I really haven't had much flexibility outside just more of what you hear, but what I have seen, they don't have the flexibility in their form software for building their service requests because that's really what the forms are used for, is to collect the data from the citizen and then creates a case. Incentivized CH Chris Hobden Systems Analyst Read full review
Return on Investment	Discontinued Products Consistent methodology across the company for employee review cycles. Visibility into org chart has been crucial during fast growth of the company. Incentivized Rand Habegger Director, Marketing Communications Read full review	Verint We have been able to use the platform to handle non contact centre workflows. Incentivized CH Chris Hobden Systems Analyst Read full review
ScreenShots		Verint Case Management Professional Screenshots