Fuze vs. Unify Office by RingCentral, from Atos

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Fuze
Score 7.6 out of 10
Enterprise companies (1,001+ employees)
Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.
$15
per month
Unify Office by RingCentral, from Atos
Score 6.9 out of 10
N/A
Unify Office is a cloud team collaboration and communications service delivered by Atos Unify in partnership with RingCentral, a market leader in UCaaS.
$16.99
per user per month
Pricing
FuzeUnify Office by RingCentral, from Atos
Editions & Modules
US Outbound
$0.02
Per Minute
Fuze Meetings
$15
Per User/Per Month
Standard
€16.99
per user per month
Premium
€22.99
per user per month
Ultimate
€33.99
per user per month
Offerings
Pricing Offerings
FuzeUnify Office by RingCentral, from Atos
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
FuzeUnify Office by RingCentral, from Atos
Top Pros
Top Cons
Features
FuzeUnify Office by RingCentral, from Atos
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Fuze
5.9
111 Ratings
33% below category average
Unify Office by RingCentral, from Atos
-
Ratings
Hosted PBX5.578 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)6.373 Ratings00 Ratings
User templates5.360 Ratings00 Ratings
Call reports6.592 Ratings00 Ratings
Directory of employee names6.0107 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Fuze
6.8
107 Ratings
21% below category average
Unify Office by RingCentral, from Atos
-
Ratings
Answering rules7.199 Ratings00 Ratings
Call recording6.389 Ratings00 Ratings
Call park7.273 Ratings00 Ratings
Message alerts6.693 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Fuze
7.4
91 Ratings
11% below category average
Unify Office by RingCentral, from Atos
-
Ratings
Video conferencing7.377 Ratings00 Ratings
Audio conferencing7.590 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Fuze
8.1
103 Ratings
3% below category average
Unify Office by RingCentral, from Atos
-
Ratings
Mobile app for iOS8.194 Ratings00 Ratings
Mobile app for Android8.177 Ratings00 Ratings
Best Alternatives
FuzeUnify Office by RingCentral, from Atos
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FuzeUnify Office by RingCentral, from Atos
Likelihood to Recommend
8.0
(116 ratings)
10.0
(1 ratings)
Likelihood to Renew
7.7
(20 ratings)
-
(0 ratings)
Usability
7.1
(12 ratings)
-
(0 ratings)
Availability
8.9
(3 ratings)
-
(0 ratings)
Performance
8.0
(3 ratings)
-
(0 ratings)
Support Rating
7.4
(88 ratings)
-
(0 ratings)
In-Person Training
8.0
(2 ratings)
-
(0 ratings)
Online Training
9.0
(2 ratings)
-
(0 ratings)
Implementation Rating
8.0
(111 ratings)
-
(0 ratings)
Configurability
8.7
(3 ratings)
-
(0 ratings)
Ease of integration
8.0
(3 ratings)
-
(0 ratings)
Product Scalability
7.8
(3 ratings)
-
(0 ratings)
Vendor post-sale
8.6
(3 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(3 ratings)
-
(0 ratings)
User Testimonials
FuzeUnify Office by RingCentral, from Atos
Likelihood to Recommend
Fuze
Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
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Atos
If you are looking for a tool for Teams to use where they can keep everything together, then this will work really well. A complete package than tools such as WhatsApp or Skype for Business when it comes to documenting handling and more polished than the likes of Slack or HipChat for the team working and communication element.
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Pros
Fuze
  • Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
  • Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
  • Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
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Atos
  • The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
  • The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
  • Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.
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Cons
Fuze
  • Desktop application stability and compatibility with certain hardware.
  • Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
  • [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.
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Atos
  • We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.
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Likelihood to Renew
Fuze
Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.
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Atos
No answers on this topic
Usability
Fuze
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
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Atos
No answers on this topic
Reliability and Availability
Fuze
We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
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Atos
No answers on this topic
Performance
Fuze
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
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Atos
No answers on this topic
Support Rating
Fuze
Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
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Atos
No answers on this topic
In-Person Training
Fuze
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
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Atos
No answers on this topic
Online Training
Fuze
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
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Atos
No answers on this topic
Implementation Rating
Fuze
Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
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Atos
No answers on this topic
Alternatives Considered
Fuze
Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
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Atos
Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.
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Scalability
Fuze
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
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Atos
No answers on this topic
Return on Investment
Fuze
  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
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Atos
  • A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
  • The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.
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ScreenShots

Unify Office by RingCentral, from Atos Screenshots

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