Lyssna vs. Userlytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lyssna
Score 7.4 out of 10
N/A
Lyssna (formerly UsabilityHub) is a user research platform used to test digital products with real users and gain insights into their audience. Its tools and features help Lyssna to optimize users' designs and create more engaging user-friendly experiences. Lyssna is a research platform, offering a broad range of testing features including: Five Second Testing - Used to quickly test the effectiveness of landing pages, messaging and designs by showing users a…
$0
per month per seat
Userlytics
Score 8.6 out of 10
N/A
Userlytics headquartered in San Francisco provides their suite of usablity testing tools for UI or website developers (or deliverers of similar digital assets) on a pay-as-you-go / per participant basis, or a subscription basis.
$3,450
per year
Pricing
LyssnaUserlytics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LyssnaUserlytics
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPanel responses are priced seperately
More Pricing Information
Best Alternatives
LyssnaUserlytics
Small Businesses
Smartlook
Smartlook
Score 8.3 out of 10
Smartlook
Smartlook
Score 8.3 out of 10
Medium-sized Companies
Optimizely Web Experimentation
Optimizely Web Experimentation
Score 8.7 out of 10
Optimizely Web Experimentation
Optimizely Web Experimentation
Score 8.7 out of 10
Enterprises
Optimizely Web Experimentation
Optimizely Web Experimentation
Score 8.7 out of 10
Optimizely Web Experimentation
Optimizely Web Experimentation
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LyssnaUserlytics
Likelihood to Recommend
9.1
(4 ratings)
7.6
(4 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Availability
-
(0 ratings)
4.0
(1 ratings)
Performance
-
(0 ratings)
5.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
In-Person Training
-
(0 ratings)
9.0
(1 ratings)
Online Training
-
(0 ratings)
7.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
Configurability
-
(0 ratings)
2.0
(1 ratings)
Ease of integration
-
(0 ratings)
5.0
(1 ratings)
Product Scalability
-
(0 ratings)
5.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
2.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
LyssnaUserlytics
Likelihood to Recommend
Lyssna
UsabilityHub is well suited for remote unmoderated testing. Responses are captured very quickly and live updates allow the user to keep track of how the test is performing. The types of testing that make the most sense to use on UsabilityHub are preference test, first click test, navigational, and design surveys. It is less appropriate for one-on-one testing and lengthy questionnaires.
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Userlytics
Userlytics would be appropriate to use if you were investigating UX on your website, or wanted to identify any pain points which could be causing lower conversion rates. Not only will it be a way to gain direct user feedback, but it enhances your visual ability to see how a user progresses through your website. It is well suited if you have less time to conduct moderated user research at a facility or a client doesn't quite have the budget for that. It may be less appropriate if a client wants a bigger project with larger budgets and more time. In this case, moderated, face-to-face research may be more appropriate.
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Pros
Lyssna
  • Rapid user feedback
  • Demographic targeting
  • Well presented results
  • Easy to use
  • Relatively inexpensive
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Userlytics
  • Excellent customer service
  • Fast response rate
  • Implementing new features
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Cons
Lyssna
  • Add additional demographic sorting options for the audience to better meet the needs of B2B users - for example include industry type, functional area, etc.
  • Bring back the navigation test type
  • Add additional test types
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Userlytics
  • User interface
  • Mobile support
  • Consolidation of Results
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Usability
Lyssna
No answers on this topic
Userlytics
I think it's very user friendly. I think it gives you a chance to get a feel for websites you may not previously have experience with nor have otherwise experienced. It's also a great way to give input and help shape functionality of business you may enjoy or have further interest in
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Support Rating
Lyssna
No answers on this topic
Userlytics
They give their best and also reply to queries immediately
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In-Person Training
Lyssna
No answers on this topic
Userlytics
Well trained Professionls
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Online Training
Lyssna
No answers on this topic
Userlytics
Decent but not comprehensive
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Implementation Rating
Lyssna
No answers on this topic
Userlytics
Even though it takes time to set up. The work is diligent and out of the quality is great
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Alternatives Considered
Lyssna
UsabilityHub provides very fast, short responses to specific questions about a static image of a website. This is useful for checking what is most prominent on a page, what they would click on, what they see/read within the first 5 seconds of landing etc. WhatUsersDo is a broader tool, that records the screen and audio as a user navigates the website. You can set tasks and ask questions, but it much more about the user journey experience and their opinion, rather than testing a particular feature. Feedback also takes a bit longer. Hotjar is a combination of both, its a screen recording which helps you to see where users click and move to, but there is no audio or text feedback, just heatmaps/click maps for watching user behaviour.
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Userlytics
We used WhatUsersDo. However, the tool currently got bought out by a bigger company and were removing the remote research tool. We chose to use Userlytics as it stacked up well against competitors.
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Scalability
Lyssna
No answers on this topic
Userlytics
Delay to get output
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Return on Investment
Lyssna
  • Increase in testing frequency per quarter.
  • Increase in approved projects for developments.
  • Few reverts per project.
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Userlytics
  • Definitely positive, I would say about 30%.
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ScreenShots

Userlytics Screenshots

Screenshot of Testing for all digital assets on desktop and mobile devicesScreenshot of Downloadable, advanced metricsScreenshot of Shareable video clips and resultsScreenshot of Sentiment analysisScreenshot of AI UX AnalysisScreenshot of AI based audio transcriptions