Usabilla vs. Usersnap

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Usabilla
Score 4.6 out of 10
N/A
N/A
$49
per month
Usersnap
Score 7.5 out of 10
N/A
Collect in-product feedback, measure customer satisfaction and learn how you can improve. Get ratings, visitor's screen view and sentiment feedback from customers now.
$98
per month
Pricing
UsabillaUsersnap
Editions & Modules
No answers on this topic
Startup
$99
per month
Company
$189
per month
Premium
$329
per month
Enterprise
$2,379
per month
Offerings
Pricing Offerings
UsabillaUsersnap
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Features
UsabillaUsersnap
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Usabilla
8.0
4 Ratings
3% above category average
Usersnap
-
Ratings
Survey templates10.03 Ratings00 Ratings
Themes6.04 Ratings00 Ratings
Custom logo/branding7.94 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Usabilla
8.6
4 Ratings
0% below category average
Usersnap
-
Ratings
Changes to live survey7.94 Ratings00 Ratings
Question design help10.03 Ratings00 Ratings
Multiple question types7.94 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Usabilla
6.9
4 Ratings
19% below category average
Usersnap
-
Ratings
Survey logic flexibility6.94 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Usabilla
5.8
4 Ratings
35% below category average
Usersnap
-
Ratings
Response tracking7.03 Ratings00 Ratings
Data export5.54 Ratings00 Ratings
Standard reports5.54 Ratings00 Ratings
Custom reports5.52 Ratings00 Ratings
Analytics5.54 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Usabilla
7.4
4 Ratings
12% below category average
Usersnap
-
Ratings
Access controls7.44 Ratings00 Ratings
Compliance7.44 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Usabilla
8.5
2 Ratings
5% above category average
Usersnap
-
Ratings
Vendor-offered crowdsourcing10.01 Ratings00 Ratings
Respondent restrictions6.92 Ratings00 Ratings
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User Ratings
UsabillaUsersnap
Likelihood to Recommend
3.8
(5 ratings)
8.4
(2 ratings)
Usability
3.8
(3 ratings)
-
(0 ratings)
Support Rating
3.1
(4 ratings)
7.0
(1 ratings)
User Testimonials
UsabillaUsersnap
Likelihood to Recommend
Usabilla
If we could select 0/10 we would... We would not recommend anyone using this product as it excludes a very important user group, disabled users. If you use this product you will be failing ADA and WCAG 2.1 (EU Directive for public sector websites and mobile apps). In my opinion, you will be vulnerable to lawsuits.
Read full review
Usersnap GmbH
Definitely a great tool that is way better than just recording web QA feedback in a Google Doc or via email. Everything goes straight into a queue and it is easy to tag what you are talking about with the tool. Leaves less room for misinterpretation and keeps a record of all feedback so nothing gets missed. Filtering within the feedback queue and search functionality to avoid duplicates would be helpful.
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Pros
Usabilla
  • Continuous feedback such as CSAT or NPS score.
  • Monitors feedback trends on recurring surveys through analytics dashboard.
  • In context, in the moment data rather than during a follow up survey.
Read full review
Usersnap GmbH
  • Organize customer feedback.
  • Provide an easy to use, feature-rich widget that allows users to highlight, comment and even draw on a screenshot of your application.
  • Screenshots that are sent to you include meta-data like the browser user agent, browser console data, screen resolution, etc.
Read full review
Cons
Usabilla
  • Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
  • Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
  • Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.
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Usersnap GmbH
  • When you go into the list of Usersnap feedback you have submitted, there isn't search functionality or filtering so that you can see the feedback of a certain type at a time, or see if you submitted that feedback already.
Read full review
Usability
Usabilla
The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
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Usersnap GmbH
No answers on this topic
Support Rating
Usabilla
If we could select 0/10 we would... If Usabilla were to fix their accessibility issues we would consider keeping our subscription to them, but as it stands this does not seem possible as Usabilla does not seem interested in making the platform accessible.
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Usersnap GmbH
I am unsure how to rate the support of Usersnap as I did not contact support yet. The tool works well as is. The agency we work with that used the tool didn't need to contact Usersnap support as well. I'm sure the user support on the tool is adequate.
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Alternatives Considered
Usabilla
I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
Read full review
Usersnap GmbH
Prior to Usersnap we looked at and even tried to bring up Bugzilla, but it requires a lot of maintenance and customization in my opinion. We needed something that was ready to use out of the box, which Usersnap certainly was. The other problem with Bugzilla is that it's mostly for software development bugs, that is, bugs submitted by developers, not really end users. Yes, it can be used by end-users, but not as intuitively as Usersnap.
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Return on Investment
Usabilla
  • Positive - gave us more insight into our user's journey post purchase.
  • Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
  • Positive - gave us numbers to show to leadership that quantified the digital customer experience.
Read full review
Usersnap GmbH
  • Usersnap has allowed us to implement a solution that allows end-users to communicate with us with very little effort.
Read full review
ScreenShots