UseResponse vs. Zendesk Suite
UseResponse vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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UseResponse | Mid-Size Companies (51-1,000 employees) | UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate it using API, built-in translation tool and fully customizable interface with extended modular system. | $39 per 2 agents/month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
UseResponse | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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UseResponse | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
UseResponse | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (147 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 6.9 (20 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
UseResponse | Zendesk Suite | |
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Likelihood to Recommend | UseResponse No answers on this topic | Zendesk |
Pros | UseResponse No answers on this topic | Zendesk |
Cons | UseResponse No answers on this topic | Zendesk |
Likelihood to Renew | UseResponse No answers on this topic | Zendesk |
Usability | UseResponse No answers on this topic | Zendesk |
Reliability and Availability | UseResponse No answers on this topic | Zendesk |
Performance | UseResponse No answers on this topic | Zendesk |
Support Rating | UseResponse No answers on this topic | Zendesk |
Online Training | UseResponse No answers on this topic | Zendesk |
Implementation Rating | UseResponse No answers on this topic | Zendesk |
Alternatives Considered | UseResponse No answers on this topic | Zendesk |
Return on Investment | UseResponse No answers on this topic | Zendesk |
ScreenShots | UseResponse Screenshots | Zendesk Suite Screenshots |