Userlike vs. Zendesk Suite
Userlike vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Userlike | Mid-Size Companies (51-1,000 employees) | Userlike is software for live chat and customer messaging that gives businesses a central inbox for messages from various channels like Website-Chat, WhatsApp, Facebook Messenger, Instagram, and SMS. To generate more leads, its Website Messenger offers features like canned messages, file sharing, voice messages and video calls including screen sharing. Their solution also allows creating AI chatbots, smart FAQ pages and interactive contact forms to automate customer… | $37 per month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | Userlike has a Freemium business model. You don't need to enter your billing info to register. Once you register, you get 14 days of trial to test the Premium version, after which your account automatically switches to Free. You can then choose to upgrade to Premium, or continue rolling with the Free version. | — | ||||||||||||||
More Pricing Information |
Userlike | Zendesk Suite | |
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Top Pros | ||
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Userlike | Zendesk Suite | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Userlike | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (147 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 6.9 (20 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Userlike | Zendesk Suite | |
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Likelihood to Recommend | Userlike No answers on this topic | Zendesk |
Pros | Userlike No answers on this topic | Zendesk |
Cons | Userlike No answers on this topic | Zendesk |
Likelihood to Renew | Userlike No answers on this topic | Zendesk |
Usability | Userlike No answers on this topic | Zendesk |
Reliability and Availability | Userlike No answers on this topic | Zendesk |
Performance | Userlike No answers on this topic | Zendesk |
Support Rating | Userlike No answers on this topic | Zendesk |
Online Training | Userlike No answers on this topic | Zendesk |
Implementation Rating | Userlike No answers on this topic | Zendesk |
Alternatives Considered | Userlike No answers on this topic | Zendesk |
Return on Investment | Userlike No answers on this topic | Zendesk |
ScreenShots | Userlike Screenshots | Zendesk Suite Screenshots |