Likelihood to Recommend
Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
- Better customer service
- Roll the monthly service fee into the monthly billing
- Better communication with account reps
Likelihood to Renew
Based on 1 answer
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
We have been using Vantiv for years, and have added other online payment options for other applications as needed. Some payment options are geared more toward donations, others are for mobile payments, others can do a little of both. Vantiv is what we use strictly for our subscriptions, and it makes bookkeeping easier to keep it separate from the payment service for donations.
Return on Investment
- Increased subscription sales
- Increased visibility for our magazine
- Decreased ability to maintain accurate reporting due to recent merge
Premium Consulting/Integration Services—
Entry-level set up fee?