What users are saying about
2 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 5.7 out of 101

Add comparison

Likelihood to Recommend

Vantiv

Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
Heather Frick profile photo

Pros

  • Great reports
  • Accepts all 4 major credit cards
  • Easy to read billing statement
Heather Frick profile photo

Cons

  • Better customer service
  • Roll the monthly service fee into the monthly billing
  • Better communication with account reps
Heather Frick profile photo

Likelihood to Renew

Vantiv7.0
Based on 1 answer
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
Heather Frick profile photo

Alternatives Considered

We have been using Vantiv for years, and have added other online payment options for other applications as needed. Some payment options are geared more toward donations, others are for mobile payments, others can do a little of both. Vantiv is what we use strictly for our subscriptions, and it makes bookkeeping easier to keep it separate from the payment service for donations.
Heather Frick profile photo

Return on Investment

  • Increased subscription sales
  • Increased visibility for our magazine
  • Decreased ability to maintain accurate reporting due to recent merge
Heather Frick profile photo

Pricing Details

Vantiv

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details