What users are saying about
2 Ratings
2 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Vantiv

Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
Heather Frick | TrustRadius Reviewer

Pros

Vantiv

  • Vantiv's credit card processing terminal is very straightforward, easy to use, and fast.
  • Vantiv's credit card dispute portal provides beneficial information regarding disputes and chargebacks. Even the customer number associated with the charge is provided, which cuts down on time needed to research conflicts.
  • The Vantiv homepage/dashboard is structured in a very easy to navigate fashion.
Anonymous | TrustRadius Reviewer

Cons

Vantiv

  • Better customer service
  • Roll the monthly service fee into the monthly billing
  • Better communication with account reps
Heather Frick | TrustRadius Reviewer

Likelihood to Renew

Vantiv

Vantiv 7.0
Based on 1 answer
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
Heather Frick | TrustRadius Reviewer

Support Rating

Vantiv

Vantiv 5.0
Based on 1 answer
Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Vantiv

Vantiv provides many more options in the way of reporting than Authorize.Net and Paypal. Vantiv also lets you link multiple accounts to one login, which saves a lot of time. I would say that Vantiv's website is less reliable than that of Authorize.Net or Paypal, which can be extremely frustrating when trying to meet deadlines.
Anonymous | TrustRadius Reviewer

Return on Investment

Vantiv

  • Increased subscription sales
  • Increased visibility for our magazine
  • Decreased ability to maintain accurate reporting due to recent merge
Heather Frick | TrustRadius Reviewer

Pricing Details

Vantiv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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