Oracle CRM On Demand vs. Veeva CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle CRM On Demand
Score 6.9 out of 10
N/A
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.N/A
Veeva CRM
Score 7.6 out of 10
N/A
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A
Pricing
Oracle CRM On DemandVeeva CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Oracle CRM On DemandVeeva CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
Oracle CRM On DemandVeeva CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Oracle CRM On Demand
8.3
25 Ratings
8% above category average
Veeva CRM
9.1
4 Ratings
17% above category average
Customer data management / contact management8.925 Ratings10.04 Ratings
Workflow management8.024 Ratings9.04 Ratings
Territory management8.124 Ratings7.04 Ratings
Opportunity management8.125 Ratings8.03 Ratings
Integration with email client (e.g., Outlook or Gmail)7.722 Ratings10.03 Ratings
Contract management8.124 Ratings10.03 Ratings
Quote & order management8.523 Ratings9.03 Ratings
Interaction tracking8.524 Ratings10.04 Ratings
Channel / partner relationship management9.023 Ratings9.03 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Oracle CRM On Demand
8.6
24 Ratings
14% above category average
Veeva CRM
9.3
3 Ratings
22% above category average
Case management8.524 Ratings10.03 Ratings
Call center management8.723 Ratings8.01 Ratings
Help desk management8.524 Ratings10.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Oracle CRM On Demand
8.5
24 Ratings
12% above category average
Veeva CRM
8.5
3 Ratings
12% above category average
Lead management9.124 Ratings9.03 Ratings
Email marketing7.922 Ratings8.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Oracle CRM On Demand
8.6
24 Ratings
13% above category average
Veeva CRM
9.7
3 Ratings
25% above category average
Task management8.923 Ratings10.03 Ratings
Billing and invoicing management8.522 Ratings10.03 Ratings
Reporting8.523 Ratings9.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Oracle CRM On Demand
8.2
24 Ratings
7% above category average
Veeva CRM
8.7
4 Ratings
13% above category average
Forecasting8.624 Ratings8.03 Ratings
Pipeline visualization8.224 Ratings9.03 Ratings
Customizable reports7.824 Ratings9.04 Ratings
Customization
Comparison of Customization features of Product A and Product B
Oracle CRM On Demand
7.6
24 Ratings
0% above category average
Veeva CRM
8.8
4 Ratings
15% above category average
Custom fields8.724 Ratings8.04 Ratings
Custom objects6.924 Ratings7.04 Ratings
Scripting environment7.821 Ratings10.03 Ratings
API for custom integration7.023 Ratings10.04 Ratings
Security
Comparison of Security features of Product A and Product B
Oracle CRM On Demand
8.8
25 Ratings
6% above category average
Veeva CRM
9.5
4 Ratings
13% above category average
Single sign-on capability9.122 Ratings9.04 Ratings
Role-based user permissions8.525 Ratings10.04 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Oracle CRM On Demand
8.5
18 Ratings
16% above category average
Veeva CRM
8.5
1 Ratings
16% above category average
Social data8.618 Ratings8.01 Ratings
Social engagement8.518 Ratings9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Oracle CRM On Demand
7.6
22 Ratings
6% above category average
Veeva CRM
9.0
2 Ratings
23% above category average
Marketing automation7.822 Ratings9.02 Ratings
Compensation management7.420 Ratings9.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Oracle CRM On Demand
10.0
18 Ratings
29% above category average
Veeva CRM
10.0
4 Ratings
29% above category average
Mobile access10.018 Ratings10.04 Ratings
Best Alternatives
Oracle CRM On DemandVeeva CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle CRM On DemandVeeva CRM
Likelihood to Recommend
8.9
(26 ratings)
9.0
(4 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Oracle CRM On DemandVeeva CRM
Likelihood to Recommend
Oracle
Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
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Veeva Systems
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
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Pros
Oracle
  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
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Veeva Systems
  • Commercial Cloud
  • Sunrise UI
  • Multi device support from browser, iOS devices
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Cons
Oracle
  • The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
  • The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.
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Veeva Systems
  • There is no offline version of the app so it is hard for field staffs to access where internet connectivity is not strong
  • Can be expensive specially for a smaller company as it is based on SAAS platform
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Usability
Oracle
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
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Veeva Systems
No answers on this topic
Implementation Rating
Oracle
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
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Veeva Systems
No answers on this topic
Alternatives Considered
Oracle
MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
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Veeva Systems
Better for field based medical personnel when recording Medical calls.
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Return on Investment
Oracle
  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
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Veeva Systems
  • Oftentimes it is the field sales force that heavily influence the choice of the CRM solution. It appears that many of our field sales force prefer Veeva. Happy reps = more actively used CRM = clearer understanding of the reps' activities.
  • Veeva offer 2 implementation versions - out of the box implementation (around 6-8 weeks to install) and 'all singing, all dancing' implementation (based on the length of your specific string). You can pick one and therefore influence your ROI accordingly.
  • Again, as Veeva CRM is pretty much a de facto CRM solution, this is good for scalability if/when rolling it out across multiple regions/branches
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ScreenShots